For the last couple of weeks, my PLDT DSL connection at home has crawled to a turtle’s pace. I don’t often get this type of problems in the last 4.5 years but this time, it took longer than one would expect.
I know how the infrastructure/network works and I’m usually very patient with these types of issues that’s why it took me several weeks to realize this could be permanent and I’m doomed to settle for dial-up speeds. Just look at my SpeedTest results below:
Anybody else experiencing the same problems lately? At first, I thought it could be several possible reasons:
- Too many people connecting to my open wifi? I’ve always had my WiFi open to neighbors so they can use the net once in a while. I tried securing the network so only one PC has access but the slow connection remains.
- Wiring problems. Sometimes, a faulty wiring or a defective data-voice splitter can cause problems like these but I couldn’t find any.
- I got downgraded, unknowingly. Maybe the people at the NOC downgraded my 2Mbps Plan 1995 to 384Kbps.
- Maybe there’s some problem in my area. I called up customer support and they tell me everything’s okay from their end.
- My node got congested. That’s probable but that usually happens only to cable internet subscribers.
- PLDT is punishing me for not paying on time. Forgot to pay for 2 months and I got a letter from their legal /collection agent proposing that a legal action might help me remember to pay on time. I already paid in advance so that shouldn’t be a problem.
Then, I ran out of excuses for PLDT. So now, after exhaustively taking into consideration numerous factors, I’ve come to a decision to just jump ship and sign up for a new ISP. I guess it’s time for Globe DSL or take that 6Mbps offer from Sky Broadband.
When calling them up, don’t sound irate so they’ll help you. I know it doesn’t sound fair, but that’s how we do it.
Every time there’s a slowdown, the speed issues get resolved within 24 hours every time from the time we reported it.
I live in the heart of Manila (near City Hall). I’ve had PLDT DSL for over three years now.
Only major problem I had was back when the earthquake cut all those ocean floor cables–but the internet was slow all over Asia back then.
Overall I’ve been very satisfied with PLDT. It takes them a few days to finally come and install. But once they do, the customer service is responsive–or they have been for me.
one downside for sky’s cable internet connection is its upload speed, they only offer up to 512Mb. if it was around 756 Kbps to 1Mb I would have switched.
bagal din pldt dsl dito sa area namin marikina/cainta and its the same with globe dsl in my work area in QC. the globe service is out for about a week now and i’ve been suffering from no internet usage at all, i called the hotline (for the nth time) and demanded that my service be back soon or else, i was happy that they send a tech guy late in the afternoon today but i left the office around 6pm and service isnt back yet, i passed the guy working on the lines a few meter down the street and its drizzling, i was “naawa” with the guy but i badly need my internet back. oh well…
imbes na pabilis lalo silang pabagal ganyan pldt
try nyo naman ito
http://petkillerunited.mybrute.com/
very addictive yung larong ito and popular na ngayon
its sabotage hahaha LOL joking ^_^
I have been experiencing the same slowdown for several weeks. There are times, the speed is ok but the connection is intermittent.
A colleague of mine uses PLDT in their Makati office. He said he talked to a PLDT technician (or tech support?).
The guys says that their servers have been hit by a virus. I don’t know if this is possible or true.
If true, it takes them several weeks to fix it? I don’t get it.
I’m currently having the same problem. I have a plan 1995 but my speedtest result is just 500+kbps.
Still using PPOE.
Bad trip!
and here I thought I was the only one experiencing it. i cant even open blogspot and friendster from my laptop. although all the other sites are fine.
with all the previous issues I’ve had with them, I have grown tired of calling and berating the technical support agents of PLDT as they are more often than not useless.
because of this, I convinced myself that the reason for all this is because it’s summer and the kids are probably home all day, in front of their PCs and just surfing the day away. haha. it now sounds silly after reading all the technical explanations here.
i guess I’m gonna have to call 173 yet again, sigh. i really dont want to, they just ruin my day.
abe,
i posted another comment but was caught by your anti-spam script..
if you can rescue it from your spam box.. much appreciated.. thanks
alvin
PLDT technicians(the real one and not the one you call at 173)called this morning said that they will fix my connection.. I think they transferred my NGN connection to another server, my IP change and my DSL connection is now A-OK..
check the following result..
http://mcsiad.visualware.com/myspeed/db/report?id=492704
screenshots
http://docs.mybridalfair.com/best.png
http://docs.mybridalfair.com/next_best.png
http://docs/mybridalfair.com/capacitytest.png
To all unsatisfied subscribers: Please request to be migrated to NGN (Next Generation Network) and experience unparalleled speeds compared to other providers. Unfortunately, not all can be migrated to NGN (yet!). However, legacy users can look at the bright side: when more subs migrate to NGN, legacy users will enjoy less congested access.
We hope to provide a win-win situation as our roadmap unfolds.
Our investments this year double that of the competition, so we hope to have you onboard with us amidst our efforts to improve our services.
Try to use another DNS. For slow browsing the solution for that is use another DNS.
mine is plan 999 in NGN but started as plan 2500 on legacy line, december 2008 when i discovered a frequent drop in broadband connection, called Tech Support and received assurance that there’s no problem in their side and will schedule a visit to our place..NOBODY CAME!!! 10 days ago.. same problem still unresolved (after 4 months of complaining)..berated the tech support for their scripted responses, asked to talk to a shift supervisor, supervisor promise to personally handle the tech problem, 4 days laters, no resolution.. same problem exist(2 mins maximum DSL uptime)..
speedtest as of today ave .6 mbps d/l and u/l.. a couple of days ago.. .02mbps d/l latency 2400ms..
DSL connection has normalized for the last 2 hours.. finger crossed..
just a gotcha, if you have static IP and your’re in NGN, chances are, you will still use pppoe
as if that’s my problem to0.. di ka lang makabayad ng 2mos. bills mo mayslow connections kn agad ng DSL mo. haiz…
To everyone, is this even normal? I live in Makati and I have myDSL plan 999.
http://www.speedtest.net/result/458431173.png
If it isn’t, can you help me what to do? Which is a better provider: Sky or Destiny?
kuya abe..anu modem mo? can i see your diagnostics..
tska naka legacy ka pala.. not ngn kase diba pppoe ka pa rin?
@blued8888 – uber martyrs na tayo sa Destiny :D
@yuga – yup, my grandma’s PLDT myDSL plan 999 has been crawling to 20kbps to 40kbps
mine is still stable. plan 999 at 2mbps(not 1mbps) dunno why….? 2.5mbps sometimes. pasay area.