NTC to penalize telcos for not meeting QoS standards

So it seems that the National Telecommunications Commission is really serious about bringing the Quality of Service of the two major telcos (Globe Telecom and Smart Communication) at par with their standards, or else they’ll face the wrath of Commissioner Gamaliel Cordoba and his troops.

< Commissioner Cordoba said that they’re currently monitoring the two service providers’ first quarter performance and they plan to release the result come April. If one or both telcos failed to meet NTC’s standards, each company will be given sufficient time to explain to the commission why didn’t pass. However, if the commission finds their excuse “not meritorious”, the telco will be prohibited from accepting new subscribers until they pull themselves together and meet the standards that NTC has set. Here are the Quality of Service standards that need to adhere to: • Blocked Calls or Grade of Service – equivalent or less than 4% • Dropped Call Rate – equivalent or less than 2% • Average Signal Received Level – minimum acceptable Signal received is -85dBm • Average Signal Quality – rated from 0 to 4, with the former being the highest • Call Set-Up Time – less than 14 seconds Now here’s how both telcos fared during the previous quarter (Q4 2012):

Both these telcos have their work cut out for them. But neither company seemed to be too worried about their upcoming result. In fact, both telcos are confident about their network and thinks that they should be able to meet the standards.

At the end of the day, it all boils down to getting our money’s worth. We liked how NTC is getting their hands dirty by making sure that these telcos are delivering the right service that’s due to their subscribers. We will update you guys once NTC unveils the Q1 results.