Last Tuesday, PLDT also launched their PLDT Call All bundle — a wireless landline extension where subscribers can call anywhere in the Philippines. This promo is available to existing PLDT residential landline subscribers for an additional fixed monthly charge of Php250.
The bundle adds a PLDT Landline Plus (PLP) SIM card which can be used with any openline handset and serves as an extension of the fixed landline. What makes the PLDT Call All promo more expansive is that the mobile phone with the PLP SIM-card can be taken anywhere in the Philippines and still be able to call any landline number in its local area.
So if you have a fixed landline in Metro Manila (02), you can apply for an extension Call All SIM and carry it around in your mobile phone as a wireless landline. You can bring the mobile phone to Zamboanga or Iloilo and still be able to call any number in Metro Manila for free (and at the same time, be able to receive calls from landline with area code 02).
Globe launched their Duo service last month for an additional Php399/month but only allows for mobile calls as long as the phone is within the Metro Manila area. In essence, the PLDT Call All has much wider coverage.
However, Digitel complained to the NTC that the PLDT Call All promo violates the rules on interconnection of local exchange carriers (LECs). That means, if you make wireless landline calls outside of the local area your number is assigned, that is already an NDD and is subject to toll charges.
This could mean PLDT might be forced by the NTC to retract this service or restrict it to its local calling area (similar to Globe Duo). This rule is being enforced so that it will not compete with existing cellular service.
@Nina
Mali yung information na binigay sa iyo ng kausap mong CSR.
Visit this website and take note of the final FAQ item: http://www.pldt.com.ph/products/consumers/landline/Pages/Call%20All.aspx
Question: What if I subcribed to PLP 2nd line prior to promo period of Call All (before May 24)?
Answer: If you subscribed to a PLP 2nd Line prior to May 24, your subscription will automatically be adjusted so you can enjoy the bundle rate of P850/month plus unlimited free calls to your home zone from anywhere in the country.
Ibig sabihin, explicit mismo sa kanilang FAQ nakasaad na kung kumuha ka three months before ilabas yang promo na yan, makakasama yung account mo sa bagong promo nila.
So mali yung sinabi ng CSR na hindi ka pwede. Tumawag ka ulit sa hotline nila at mag-demand ka na kailangan nilang ayusin at isama ang account mo sa Call All. Pag hindi pumayag, ipakita mo yung website sa kanila Bigay mo yung website nila mismo at pabasa mo sa kanila.
Ang pangit naman ng serbisyo nila! Bakit hindi nila alam yan eh yung information mismo about migration of PLP prior to the promo period ay sa kanila galing.
Ahahahaha, ang loser naman ng DIGITEL! Kung di kayo makapag-compete, MAGSARA NA KAYO!! Parekla-reklamo pa kayo sa NTC regarding sa Call All, kasi bulok ang service nyo and di nyo kayang makipagsabayan sa innovations ng ibang TELCOS.. Halos lahat ng subscribers nyo nagrereklamo sa bulok nyong DSL..
Hoy PLDT 2 months aka little more than 8 weeks na ako nag follow up sa inyo wala pa ring assigned number yung PLDT SIM ko? Ano ba!!!? Monitor within 48 hours eh naka 24 monitors na ako pareho naman sagot ninyo.
“Sorry for the inconvenience nasama po kayo sa system migration. Please call back after 48 hours to check on your new number. I follow up ko po ulit”
Do they just delete my requests when I put down the phone? Or ayaw na nila mamigay ng number? Bakit may mga booth pa sa malls?! Grrrrr!!!!
[...] of the fixed landline. What makes the PLDT Call All promo more expansive is that the mobile phone with the PLP SIM-card can be taken anywhere in the Philippines and still be able to call any [...]
Ako naman porcelain ninja 6 weeks pa lang naghihintay! kakainis nga. Matagal na sa akin yung sim pero wala pa ring assigned number.
Bakit ako wala pa ring number? Ano ba ang system migration or enhancement? Bakit karamihan sa inyo meron na? Mid august ko pa hawak itong sim ng landline plus!!!
YOU suck PLDT! Wala pa rin akong assigned number eh 8 times na daw ako linagay sa Urgent list!!! Mga sinungaling kayo. Talong talo kayo ng Globe Superduo and SUN double unlimited!
Am seriously thinking of cutting my PLDT landline bec of this kaya lang paano yung helpers namin sa bahay? Kumuha na lang kaya ako ng SUN para sa kanila.
grabe tlga mga tauhan ng pldt….r they hired d ryt staff….bullsxxx….never cnabi sakin na my 2 yirs lock in period pah….eh til nw wla kwnta!!! bd 3p tlga…den nina 2mawg ako f pde na cut off yng line nmin dahil super WALANG KWENTA i2ng call all nmin….imagne nsa btngas n nueva ecija kmi ,,d nman ako mka kontak sa bayan n other lndlne sa mynla….bd 3p tlga!!! den cnasabi pg lagpas na dw sa 60 free msgs na gve nla my byad na 1peso evry txt…kc evry mo. lng yng free 60 msgs.nla…eh bd 3p tlga …hnd na nga me mkalgpas sa 60 txt…sbra pah mningil sa add’l bill nmin …..ang msama pah hnd pla mka2 rcv ng msgs.frm. sun n globe…!!! so til nw..we’r sffring a bllshit srvces of it….den pg 2mwg kah sa htline nla …wla kah mkausap na mka2pg paliwanag ng maauz sa cncern koh……kylngan na tlga ma mbestigahn i2 ng maauz…so plz..sa mga my reklamo gwa tyo ng mgndang moves pra d2…imgne kng aayawn moh na call all dat alrdy actvated den u wnt 2 cut it off eh nid pah mgbayad ng 2k smethng….o kya nman till mtpos yng 2 yirs na cntrct eh 2loy2 pah dn ang billng moh na 250+……omg!!! nid nga mka tipid dn nw kasumpa2 pla tlga i2….so pls…do sme action nman……GB
Last Jan. 7, 2010, I went to PLDT branch to apply/upgrade our old pldt landline (Php691/mo.) to Call-all (Php850/mo.) after reviewing/researching about this product. So far, after 1 hour and after I received the PLDT LL+ sim card for the mobile land line, it was activated and I was able to use it without any problem.
LESSON: It is always a good practice to buy any products when it is already in the market for about 6 months to 1 year and when you found out that it is ok (in reviews). When it is already tested and the bugs are fixed.
Some people wanted to have any newly launched products (like cellphones, appliances, computers, cars, etc.) to show off. But they end up not satisfied when they found out the problems. Be wise.
re: pldt landline plus plan 399!!!!
it really s*cks!!!
please see copy of my email to the cust serv department of pldt… pati supervisor ng hotline walang kwenta!!! wala man lang naitulong sakin!!! ang bobobo ng mga CSR nila sa hotline!!! If I’m not mistaken sa ventus ung mga un!!! badtrip talaga! napakalaking hassle!!! if this issue won’t be resolved asap better for me to find another good wireless landline provider!!! bullsh*t!!!!
customercare@pldt.com
pldt complaint
1/19/2010
Hi, I would like to seek demand to register my account to plan P399.00. Or you may return the P300.00 eload deducted
from my account yeaterday. I tried to call the hotline yesterday and talked to a supervisor (Lisa Dela Roca) and she
told me that all they can do is to return eload not more than P100.00. I am very frustrated with PLDTs service right
now. I’ve trusted the CSR whom I talked to the last time (she’s the only lady csr i’ve talked to for the past 2
months). I called the hotline then to inquire on how to reload plan 399 and that CSR gave me wrong information. She
told me to reload my account on 1/18/2010 and register to plan 399 by simply editing the amount from 300 to 399. I
was frustrated yesterday and untill now because the plan that was registered to my account was plan 300 which is not
applicable for me and I won’t accept the fact Lisa told me that your technical team won’t be able to update my plan
from 300 to 399.
Please have a higher officer call me back as soon as possible. I am not using any single minute yet on this plan!
The female CSR caused so much trouble to me yesterday due to the misinformation she gave me! Again, I am very
frustrated right now. If PLDT won’t give me the right action plan for this, expect that this would be the very last
time I’ll reload using this sim and make sure to spread to all my friends and blog how poor PLDT service is!!!!
Do some action!!!! I trust PLDT so much!!! Don’t let a good customer hate you’re company just because of a dumb
female CSR!!!
I am currently working in a customer service industry for more than 5 years and I know all my rights as a customer!
Please put a RUSH on this demand to avoid anymore misunderstandings with me!!! I have so many important calls that
need to be done yesterday but due to your poor service! I was not able to complete all those tasks!!!!
Ma. Theresa Lemetares
Senior Business Processing Specialist
Integra Business Processing Solutions Inc
09276027451
(02)9231394
Ingat kayo sa first bill ninyo.
Ang nangyari sa akin, nacharge ako ng pro-rated for the service, pero included yung initial landline. Dapat 250 pesos ang add-on for the call-all. That means ang monthly is only 850 pesos (bundled). Since yung initial ko ay 21 days lang (from activation ng call-all SIM until cut-off date), dapat babayaran ko is 21/30 ng 250 pesos. Pero ang chinarge sa akin ay 21/30 ng 850 pesos. (Hindi nila dapat singilin yung 600 pesos for the initial wired landline dahil bayad na yun at the start of the month. Yung MSF, you pay at the start. Ang dapat nila singilin is kung ilang days mo nagamit yung call-all SIM and add that to the 600 for the wired landline.)
In effect, mali yung pinro-rate nila na charge! Eh kung hindi ka mag-complain, eh di extra kita na nila yun. It appears to be a system error, so dapat alam na nila and gawan na ng automatic reversal ng charge. Pero it seems ang gusto nila is tatawag ka para ma-reverse yung maling charge.
Statement date ko na nagreflect ng first charge is November 20, 2009.
Ingat din kayo. Check ninyo yung first bill ninyo na nag-reflect ng call-all service.
walang kwenta ung diskwento plans unlimited calls daw bkit 150 mins lng ang 399plan..sinungaling pla kau!!!customer service laging busy cguro isa lang fone nio…bwahahaha
PLDT sucks talaga!!
to jonas: binayran mo ba lahat ung sa first billing mo? ang laki din kasi nung binayaran ko sa first billing ko e! naiinis talaga ko, swear!!!
last month, a customer sales agent of pldt called our landline and asked me if i would like to avail the Promo 250 pesos..
she told me that the plan consists of unlimited calls to all metro manila local landline and i cal still use it in provinces like bulacan, cebu etc for free call to any (02) Landline number area code. that’s nice for me but i dont trust the Agent.. so i refuse to have it..
and got myself in the nearest PLDT customer care center and asked for more informations about this promo. yun nga unlimited calls nga incorporated with our landline. 250 pesos lang and i inserted it to my PLDT Landline Prepaid Phone which i bought last 2007 pa..
i am using it since yesterday. i made calls from province (because i am here in bulacan, with my nephew’s house) to our house in caloocan! great and Splendid! no hassle! no more 10-minutes cut off! wow! no more meters. nothing more i Can say.
and btw, i hate Globe Duo.. why? i cant call PLDT.. i dont know what the fuck is wrong between PLDT and Globe they are prohibiting calls from each other’s wireless landline.. stratedgy siguro nila ito? last 2008 pa itong issue na ito at ang sagot sakin ng customer service ng globe is “sorry sir, ongoing parin po ang pag contact namin sa pldt regarding the issue. we apologize for inconvenience”
whoa! lang yang globe.. buwisit kayo! kaya much better pa ang Sun Cellular sa inyo e! Hari ng Unlimited! nasayang ung 599 ko, karamihan pa naman ng friends ko is PLDT.. >.<
Nakabili din ako ng PLDT landline prepaid plus at isang etong panloloko ng PLDT.. Hindi eto talaga prepaid isa etong postpai na kaylangan mong magload ng 300.00 every month to avail the service. Isang pandaraya.. isang malaking pandaray na hindi naman lang inilaborate noong bumili ako.. ang akala ko na kahit mag load lang ako ng 30 pesos pwede ko nang gamitin yung pala need to pay 300/month to activate.. Sana nag bayantel na lang ako na unlimited for 400.00.. At pangait pa ang hirap daw tawagan at hindi rin matxt.. pag ako naman tumawag 6 times kang mag redial bago maconnect.. PLDT manloloko tataga.. Ikalat ang pandaraya ng PLDT.. MANDARAYA!
@LOOPING
Ito ang tanong ko sa’yo…
Bago ka ba bumili niyan eh inalam mo muna kung anong features at gamit niya? Clearly, you are misinformed.
Kaya po siya prepaid ay pwede mo lang siya magamit kung maglo-load ka. Kung pa-30-30 pesos lang ang load na gagawin mo, para ano pang gamit nung mga Globe/Smart/Sun/TNT/TM sims?
Ang prepaid landline wireless plus, para magamit mo, you need to load the corresponding amount at hindi yung tingi-tingi lang. At hindi po siya monthly. Kung gusto mo mag-load, then mag-load ka. Kung ayaw mo, then it’s fine. It will not allow you to do outgoing calls, but it will allow you to receive incoming calls at a specified amount of time, unless maglo-load ka ulit to continue the service.
Dapat bago mo binili yan, inalam mo muna lahat ng dapat malaman. Kasi ganun ang ginagawa ng isang responsible consumer.
magingat sa empleyadong pldt na nagtratrabaho sa Grace park na mangagamit at mangagatso ng pera nnanguha ng malaking pera sa kaibigan namin; mahiya ka sa balat mo Rufino capistrano panaligan; mangloloko hihingi kami ng apela para matanggal ka saPLDt;at nagreklamo na kmi sa NBI; may karma rin kayong magasawa;thousands of dollars hiningi mo tapos iiwanan mo lang kaibigan namin; kayong subscribers magingat sa taong mapansamantala na ito
panu po tumawag sa laguna san pablo..ang area code is 049..then un no. is 562 5920….gamit ko po is pldt landline plus,,deretso lng po ba kasama n un area code..thanks po,,il wait 4 ur response,,asap
to those you wants to avail the pldt call all service or the 2nd line sim card, you can contact me at 09262320424. i can help you on your application. just inform me and ill do the job for you. eailm me at a_tdlp@ymail.com