For several days now, we’ve been experiencing some erratic and widespread DNS problems with PLDT myDSL. I think Smart 3G/GPRS is also affected with it, although my Smart Bro is working fine.
We’ve also received numerous reports of the same — random sites not showing up or loading. The issue has been reported to PLDT Customer Support and though they’re not confirming the problems, all efforts to correct the problem failed. So, until now, PLDT hasn’t resolve the issue and we get all of the heat from hosting clients.
Anybody else experiencing similar problems with their DSL providers?
here too in Laguna… buisit na buisit na ko sa mga sumasagot sa 171 pero di mo naman sila masisisi kasi taga-sagot lang sila at taga-salo ng mga mura ng customers. Pero yung mga actual engineers dun di nila nalalaman kung gano kahirap walang connection sa internet lalo na in a span of days.
got problems again with the dialup connxn.. only few selected sites loads up..
It’s annoying to hear all these comments on pldt internet connection. I thought I’m the only experiencing this situation but reading all the comments, I can now conclude that their service is really very appalling especially their customer support. They are very active when it comes to collection & disconnection but when it comes to technical support they are completely useless. Their service is nils compared to other telecom providers in other countries considering they are the pioneer and largest in the Phils. We, ADSL SUBSCRIBERS are completely helpless!!!
I learned something sa isang net cafe owner, everytime may DSL problem sa PLDT, tinatawagan nya yung CSR then cnasabihan nya (or pinapagalitan nya yata hehehe)na i-take note ang details sa connection problems (account name, connection problem, time na nagstart ang problem, etc) and told the CSR to report it and mark it para pagdating sa billing, pinapa-pabawas nya. I think fair naman yun considering we’re paying monthly, dapat continous yung service nila for the whole month. ndi na dapat bayaran yung time na nawala yung connection! cguro gayahin natin yung owner mentioned above… para matakot tlaga ang pldt… they should be! cguradong bagsak ang payment remittances nila!
I’m experiencing a similar problem as well. A few days ago, my DSL started only being able to access certain sites such as Google but not other sites such as Yahoo, Friendster or Multiply. I think it may be a DNS problem but haven’t been able to resolve it through openDNS. I’m trying to contact PLDT customer service now.
PLDT sucks!!! almost 3 weeks na! hindi pa rin activated. Sucks ang service nila!!! wala pa rin naka install na DSL.
PLDT sucks!!! almost 3 weeks na! hindi pa rin activated. Sucks ang service nila
Putanginang PLDT myDSL na yan, ayaw kasing ma-detect yung IP address ko kahit maayos ang LAN ko. Last Friday night nagsimulang magkaroon ng problema sa IP address. I tried to contact 172 for help pero sabi daw gagawa ng report. The next few hours, hindi daw nagawa yung report! What the fuck!? Nagiging irresponsable yung putanginang 172 CSRs na yun para ayusin ang DSL ko! Isa pa, I’m also working at PLDT but I felt embarassing to serve the Filipino customers like me.
I love websurfing and online games kaso kung ganito na lang ang problema sa DSL, absolutely that’s no excuse! I will not pay for the motherfucking service because of DSL connectivity problem. Eh sarap kong pukpukin yung mga putanginang PLDT Technician para asikasuhin ang problema ko. 2-3 araw na akong may problema sa DSL ko.
Asal hayup talaga si Manny Pangilinan kung ganyan ang panloloko sa serbisyo ng PLDT myDSL and stop that motherfucking advertisement about Plan999 and other products to endorse kung hindi nila kayang ayusin!
hay naku pldt csr’s are way too stupid.. nag ka problem ako sa pldt dsl ko … kasi nag report ako ng dead phone (which i found out was “accidentally switched off DAW” ng lineman nila when our phone was ok na .. dsl went dead.. it turned out na ang pinatay naman nung lineman eh yung fiberoptics necessary for dsl connection. nung nag reklamo ako sa pldtdsl d sila makasagot sa kin so what i did i bugged then day in and day out ..tapos sa isang time na pag followup ko ng status ng report ko yung stupid na csr asked me mam eh may dsl service ba talaga kayo.. subscriber ba talaga kayo baka hindi naman … naku as much as i wanted na d sya pagalitan.. that was just way too much stupidity kaya un … inaway ko .. sorry sa mga csr .. pero kasi kung papasok ka sa ganyan job better know what your doing and saying .. being new is not an excuse for stupidity.. walang gamot sa drugstore para sa taong sadyang tanga
to whom it may concern,
lam nyo bang myDSL ay isa sa pinaka may pangit na services dito sa philippines at un ay napatunayan na namin!
napaka inportante sa amin ng internet! please lang!
oi , ok yung open DNS , working sa ‘kin. lamatz david at roel…. try nyo …
my brother is now a certified pldt employee, what he found out was that the csr of 172 are all OJT student some were not but most were. hehehe. we’ll nothing much to say. wag na tayo magalit sa kanila..kawawa naman…hay!
I’ve had the same problems. I’ve called MyDSL tech support several times, the agents were nice pero they were not able to help me. Ayoko magalit sa kanila because i am a tech support agent myself for AT&T Yahoo! DSL. So i fixed na lang my own problem by using openDNS. It worked for me, hope it’ll work for you too.
try:
Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220
Now, given problems due to ther recent earthquake in Asia, I am getting better performance when I turn off OpenDNS.
i hate the same problem at pldt….
if your modem didn’t pick up 210.xxx.xxx.xxx
it won’t acces some sites or limited only…
its the wan ip that it picks up…
sometime the dns’ fault….
Abe.
I have both SmartBro and PLDT DSL right now.
My SmartBro has a connection problem and I am not using it for almost 6weeks now. And none of their technicians came back after they visited 2 weeks ago. However, I can get connection for about 30-45minutes before it disconnects and reconnects after 10-15minutes (based on our observation). Infairness, I can access almost every site I am visiting including MCP (MotorCycle Philippines).
With MyDSL, i have problem connecting to MCP from the start MyDSL was installed 2 weeks ago. I also experience temporary disconnection at between 10pm-2am for about 30minutes to 2 hours disconnection to which I really don’t have any Idea why I do not have internet connection. I tried contacting TechSupport on both PLDT any SMART regarding these problems I am encountering specially with my SmartBro but still no proper response from them.
Suggestion lang po, try po ninyong gumamit ng ibang DNS settings tulad ng sa opendns.com
Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220
Change mo lang sa properties at TCP/IP settings. :)
hay nako…. dati smart bro ako e… ngaun pldtdsl ampz…. kaya pala matagal magpunta ang mga techy nila e… 2 days pa bago ma i deploy sa techy nila….. tapos pending pa sa ofc ng mga ilang araw…
kaya ngayon ginagawa ko…. dumdiretso na ko sa nearest pldt business center dun ako tumatawag sa technical nila…punta agad sila… nde ko na dinadaan sa hotline…. sobrang tagal bago maayos…… ngayon less than an hour naaayos na internet ko pag may problema.
pero gosh a… ayaw ako tantanan ng techical activity na yan a…. kahit nung smart bro pa ko ah….. grabeeeeee
This problem has been on going for more than a year and PLDT customer service is of no help what so ever. Most of the time, speed goes way slower than dialup connection (sometimes I end up buying prepaid internet cards). I am also frustrated with the quality of customer service especially if you ask them if they would reimburse or give due credits during times when their internet is unusable because of the connection speed. They’ll give you a deaf ear or give you a reason that it’s not stated in the contract, isn’t it they’re the ones not delivering the service that they have promised (an internet speed faster then dialup)? Anyway, i decided to switch to Bayantel, had no internet problems and customer service is great. Good luck to your DSL connection I hope you get a better service.
just try going back to dial up! haha
my dsl didnt work for 2weeks i switched back to dial up, just to finish our project hehe