PLDT myDSL DNS Problems

For several days now, we’ve been experiencing some erratic and widespread DNS problems with PLDT myDSL. I think Smart 3G/GPRS is also affected with it, although my Smart Bro is working fine.

We’ve also received numerous reports of the same — random sites not showing up or loading. The issue has been reported to PLDT Customer Support and though they’re not confirming the problems, all efforts to correct the problem failed. So, until now, PLDT hasn’t resolve the issue and we get all of the heat from hosting clients.

Anybody else experiencing similar problems with their DSL providers?

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

151 Responses

  1. Avatar for tang inang DSL yan tang inang DSL yan says:

    tang ina nyo magsarado kaya kau tang ina sayang bayad namin p0ta panay dc ng dc tang ina nyooooooooooooooooooooooooooo puking inang dsl yan maluge sana kau tang ina nyo kadaminuto dc mamatay na may ari ng pldt dsl

  2. Avatar for Anna Anna says:

    tama sa www.opendns.com din kme kumukuha ng alternate dns–

    globe broadband ang gamit ko, madalas sinasabe sa modem connection status connected ako sa internet, pero di naman makabrowse at maka ping. kahit i-on at off ang modem, unplug replug cables, minsan gumagana, kadalasan hinde, so pag nag run diagnostics ako, dns failed. so ggamit ak ng dns found sa opendns.com/ madalas limited or no connectivity din, wala akong problema sa NIC card ng computer ko, i’ve been a tech support for internet ng international account AT&T at TimeWarner sa US yun. i know how it should be fixed. it’s either the DNS pag dns failed, modem pag madalas nag lilimited or no connectivity, or computer problem na, or mismong ISP provider ang di maganda. good thing i can work it out with many steps. kung hinde, kawawa naman yung mga walang alam, lagi na lang walang internet connection sa kanila.. bwiset talaga mga ISP. once nagsubscribe kna. iiwan ka sa ere. bahala ka kung di magwork, since may contract ng 12 months din. bad trip.

  3. Avatar for Ed Ed says:

    guys globe broadband also having the same problem, after four months of intermittent connection, they just tol me na wala na cla magagawa sa linya nila….crap! and i was thinking of switching to pldt..it seems that they are also encountering the same problem..does smart bro gets the same problem?

  4. Avatar for nerrad nerrad says:

    ausin nyu 2ng sa sampaloc kbd3p nwa2lan ng net plge nde tmatgal

  5. Avatar for nerrad nerrad says:

    bkt nwawalan wlan ng net d2?? kbd3p aaa??? sampaloc area ausin nyu!!! syng ung bnabyad nmen!!!!

  6. Avatar for Angelito B. Hizon Angelito B. Hizon says:

    Dear friends,
    Ako wala ako problema sa myPLDTDSL ko, plan xcite akin P1,950/mo ang DSL plan ko. Ang bilis, for almost 3 years ko na ginagamit, di ako masyado namomoblema.
    Regarding sa DNS problems, madali lang naman magpalit ng working DNS numbers if my problem ang automatic DNS settings, narito ang ilan sa mga gamit ko DNS numbers pairs.
    pair 1) 58.69.254.3
    58.69.255.8

    pair 2) 58.69.255.15
    58.69.255.19

    pair 3) you can see it in www.opendns.com
    208.67.222.222
    208.67.220.220

    So dapat marunong kayong mag configure ng DNS, makikita ito sa network connections, then click properties, then click internet protocol, dun mo i adjust ang DNS mo.

    Sometimes need mo lang i off muna ang modem at router mo, then meron na connection mo.

    Regards,

    Lito Hizon

  7. Avatar for jackie jackie says:

    what’s the best provider ba, digitel dsl offer 777/mo free modem and landline 384kbps or pldt mydsl 990? kaso kasi bad experience nako sa pldt eh, ewan ko lang ang digitel… if 1 month at di pa ayos ang lintik na IP ADD na yan im planning to go for digitel na lang eh but isip ko rin baka naman mas worse naman ang digitel..anyone can help? should i change a provider or ill wait pldt solve may prob??????help! thanks….

  8. Avatar for jackie jackie says:

    hello i have a problem hope you guys can help, its been 3weeks since i got a problem in pldt mydsl kasi ang ip add ko 169 eh sbi ng 171 bad ip daw so im not able to use internet! taz pasulpot sulpot lang ang connection buti nga now naka chamba 124 ang ip add ko kaya nakapag internet ako,naku……THEY’RE SUCKS!

  9. Avatar for vixell vixell says:

    grabe na dsl ko,,,,,tuwing gabi palagi sya na ddc every 5 mins!!! imagine kung me dinadownload ka tapos konti na lang tapos na biglang maddc yang hinyupak na dsl na yan!!!repair tuloy ng repair ng lan connexon,,,nakakapagod na!!!!tapos nung tumawag naman kami wala rin silbi ung pinag gagagawa nila…kesyo me problema pc,,,me problema linya,,,,yang utak nyo cguro ang may problema….

  10. Avatar for vixell vixell says:

    grabe na dsl ko,,,,,tuwing gabi palagi sya na ddc every 5 mins!!! imagine kung me dinadownload ka tapos konti na lang tapos na biglang maddc yang hinyupak na dsl na yan!!!tapos nung tumawag naman kami wala rin silbi ung pinag gagagawa nila…kesyo me problema pc,,,me problema linya,,,,yang utak nyo cguro ang may problema….

  11. Avatar for ricky ricky says:

    pls fix my problem a cannot connect to privite games,,

  12. Avatar for kenj kenj says:

    GUYZ!!!!!!!!! OKAY PA ANG TYPEWRITER NA NAKA SMARTBRO!!!!! WALA NAMANG KWENTA ANG PLDT DSL KC!!!!!!!!

  13. Avatar for pldt is a complany filled with dumb asses pldt is a complany filled with dumb asses says:

    argh! wtf is up with this net??
    why cant there be any good net in the phils??
    so much better when i was in the uk :[
    Bloody wankers!

  14. Avatar for Alvin Alvin says:

    ever since i got my PLDT myDSL installed i’ve been cursing so much

    after 2 hours na ddc ako.. dapat ko pang e unplug ang modem tpos e plug ulet [ routine for after every 2 hours ]… Pag tumatawag ako sa customer hotline.. feel ko ang BOBO ng mga kausap ko, lagi nilang pnipilit na nasa PC ang problema. WTF?!! eh bakit nung SMART BRO pa gamit ko eventhough mabagal d naman napu2tol ang connectin.. 3 times na clang nagpadala ng technician d2 pinalitan pa nga ang modem pati ip address.. mali daw yung ganun at ganyan… For Your Mutha Fucking Informations You Morons hindi PC ng mga subscribers ang may PROBLEMA kung hindi ang mga bulok nyong LINYA!!!! ayusin nyo naman… sayang lang ung bnabayad namin!!!

  15. Avatar for mos mos says:

    No offense. PLDT myDSL services is not that good. Maybe if they have not that professional. They must think that it might get effect more more someday. They must do more more effort in their work. They must Plan before entering some kind of Services. They are just making money not making better people lifes.

  16. Avatar for gg guy gg guy says:

    i’m using opendsl. pero ayaw na magconnet ng GG Client ko

  17. Avatar for kulitz kulitz says:

    well… pldt struck again… we lost connection for about 2 weeks! CSRs even those na nasa opisina talaga nila dont know what to do… parati na lng cnasabi na fina-followup nila. to make sense of the story, last september 2007, we applied for a static IP kac dynamic yung sa amin eh may free naman pala kami 1 static IP, so i requested a change from dynamic to static.actually, walang nangyari, iwas expecting them to call me to give our IP pero wla. just this november, biglang nawala ang connection. i was thinking they made the changes na… after 2 days, i followed up… sabi nila may problem ang area namin.the next day, i called again, ang sabi nila, it might be our application for static IP. umabot ng one week, galit na kami pero ganun pa rin ang explanation, to be followed up daw. pag dating ng 2nd week, we wrote a letter to the head of the business zone but we didnt wait for the answer anymore, we decided to shift to bayantel… guess what, nagmakaawa cla… then after a few minutes, dumating yung tech sa ofis namin and naibalik yung connection. pucha! na change na nga pala ang IP pero di nila cnuguro na ma puntahan ng tech para ma reconfigure! kelangan ka pa talaga magalit para ayusin nila ang problem mo…

  18. Avatar for ganja ganja says:

    hello…

    can u help me about my problem regarding po sa pagconfigure ng router im using ASUS rx3041…kc pag econnect ko ang wire ng dsl sa router..hindi n ako makasearch sa internet..i have two pc para makashare ung internet..

    salamat..

  19. Avatar for stan stan says:

    Same problem here in iloilo, dsl service is down, when will this end?

  20. Avatar for Wamcy Wamcy says:

    3 days na rin walang DSL. BADTRIP!!! and the fact na binabayaran natin ito!!! same problem here in pampanga!!!

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