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PLDT myDSL DNS Problems

For several days now, we’ve been experiencing some erratic and widespread DNS problems with PLDT myDSL. I think Smart 3G/GPRS is also affected with it, although my Smart Bro is working fine.

We’ve also received numerous reports of the same — random sites not showing up or loading. The issue has been reported to PLDT Customer Support and though they’re not confirming the problems, all efforts to correct the problem failed. So, until now, PLDT hasn’t resolve the issue and we get all of the heat from hosting clients.

Anybody else experiencing similar problems with their DSL providers?

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

151 Responses

  1. Avatar for sofedup! sofedup! says:

    ako din having intermittent connection for the past several days and i monitored it religiously.i’ve been losing sleep nga din para mamonitor ko ng todo.una may pumuntang tech tpos sinisisi na vista daw kasi OS ko kaya ganun.at siya mismo hindi din alam kung papano aayusin,hindi p nga nya alam papano gamitin yung vista eh. then dahil nga dc ako ng dc sa mga random na oras at ang duration eh paiba iba din, minsan minuto, worst eh inaabot pa ng ilang oras, report ako ng report sa kanila tpos pag tumawag naman yung tech nila, itatanong kung may internet daw ba ako at present..edi natural meron ulit..intermittent nga ang problem eh..ibig sabihin pabalik balik na dc.ang galing nga nila magtiming tumawag eh, for some reason ayos ung internet pag tumatawag sila then a few hrs or minutes later dc ulit.pagkaganun daw close n nila ung complaint ticket..so report n nmn ako ulit.ung isa pang nakausap ko din sa phone na tech din nila, kaya daw ako dc ng dc kasi daw may ‘virus’ daw ang yahoo na pilit pumapasok sa pc ko, at dahil vista nga eh hindi daw makapasok, result daw nun eh pagkadc ko..o ayos na explanation ha,,may super computer virus pala na ganun? palusot ng palusot eh. tpos ginawa ko, tinanggal ko muna sa splitter ung phone line at iniwan yung dsl line for 19hrs straight! amazing..ndi na ako naddc! then nireport ko ulit sa pldt. today, may nagpunta na tech ulit.pinipilit na hindi s kanila ang problem.pinalitan yung modem ko saka yung splitter (pero mukha pa rin luma ung splitter, parang mas luma pa sa orig na splitter ko kasi may itim itim n gilid) tpos sabi ireformat ko daw ung laptop ko kasi baka yun daw ang talagang reason. e nung minsan may 3 other laptops pa ako hiniram at ikinabit ko dito isa isa..ganun din dc din ng dc..ano ibig nya sabihin? 4 na laptops lahat needing reformats? at that time medyo nagtaas na ako ng boses sa galit pero pilit ko p rin pinipigilan sarili ko.basta importante sa akin palitan nya n lng tpos monitor ko n lng ulit. saka nagspeedtest pa sya, taas nga daw ng speed ko eh.eh ano ngyon? ano silbi ng mataas na speed kung hindi naman makaconnect? engot talaga.ang nakakaasar pa, pumitik pa ng kabitan ng extenstion phone, kasi kakainstall lng nito last august at yung nag install, nag iwan sa amin in case magkabit daw kami ng extension na phone.nkaplastic p nga yun, ndi pa gamit..aba! napansin ko na lng wala na sa ilalim ng lagayan ng phone ko. kaso nakaalis na sila so wala na..grabe tlga sila, naperwisyo ka n nga ng todo pipitikan k pa ng gamit..mura lng nmn cguro un pero kahit na no!nagmalaki pa nga na IT sya eh.onga IT, IT na bobo/klepto. (ung tagal bago makabitan and yung sa delayed na dating ng billing nila, another story pa yun, puro wala kabuwisitan talaga. gusto ko nga sana mag bayantel kasi sa mga nabasa ko, ok naman daw Customer service nila, khit talo sila sa speed ng pldt, bawi nmn sa mga tech nila dahil marunong talaga mag ayos, kaso wala naman sila linya dito sa area namin.

  2. Avatar for PLDTschmuck PLDTschmuck says:

    wala nang magagawa sa PLDT, puro tyo reklamo wala sila gngwa. Lipat nlng ng BayanTel masmaayos pa, baka atakihin pa ksyo sa puso sa sobrang galit. isipin nyo nlng, mmatay rin my ari ng pldt.

  3. Avatar for Freakoh Freakoh says:

    Well? It’s been almost a year mula nung una akong magpost dto. pero walang nabago, still worst service from PLDT.

    I don’t know if the tech support here in zambales is insulting my intellect or maybe he is just plain stupid. He told me PLDt business plan 1.5mbps ever since we subscribe 4 or 5 years ago is really having only 700kbps now.

    PLDT print ADS few months ago said “PLDT is now upgrading our service to boost your surfing speed!”

    Well? i’m a bit stun here. from 1.5mbps to 700kbps is what they called speed boosting? What the heck? should i thank you PLDT or shall i curse you for upgrading? i knew that not all PLDT staff is that stupid so please come and explain it will yah? Better if the administrative people out there will be the one to explain it to me please. here’s my email: igor****@****.***

  4. Avatar for ---------------------------------    tae na PLDT    --------------------------------- --------------------------------- tae na PLDT --------------------------------- says:

    tae talaga yang mga pldt na yan!! 3 month na qng hindi makagamit ng maayos sa internet palgeng DC kung makaconnect man wala din hindi rin makaconnect sa internet tpos disconnect agad paulit ulit lintik na yan!! srap mg net eh!! sayang ung bnabayad q eh!! pati ung Hotline nila kala mo crang plaka sa paulit ulit lang din ung cnasavi nila!! pati ung technician hindi rin alam gagawin sa connection q eh!! lintik na buhay yan oh oh!! “@$&#*&^” wala na clang paki alam sau oras na nkabitan kna ng internet !!! mas msaya pa kung sa compshop nlng mag net mas mabilis pa!!!cla pa my ganang magalit kpag ka ngcomplaint ka sa kanila !! aba galing ha!!! kakapal ng mukha!! ma i blog nga yan!!! pra wala ng mag apply sa knila para malaman nila ung pagkakamali nila!! .

  5. Avatar for ---------------------------------    tae na PLDT    --------------------------------- --------------------------------- tae na PLDT --------------------------------- says:

    tae talaga yang mga pldt na yan!! 3 month na qng hindi makagamit ng maayos sa internet palgeng DC kung makaconnect man wala din hindi rin makaconnect sa internet tpos disconnect agad paulit ulit lintik na yan!! srap mg net eh!! sayang ung bnabayad q eh!! pati ung Hotline nila kala mo crang plaka sa paulit ulit lang din ung cnasavi nila!! pati ung technician hindi rin alam gagawin sa connection q eh!! lintik na buhay yan oh oh!! “@$&#*&^” wala na clang paki alam sau oras na nkabitan kna ng internet !!! mas msaya pa kung sa compshop nlng mag net mas mabilis pa!!!cla pa my ganang magalit kpag ka ngcomplaint ka sa kanila !! aba galing ha!!! kakapal ng mukha!! ma i blog nga yan!!! pra wala ng mag apply sa knila para malaman nila ung pagkakamali nila!! ………

  6. Avatar for ---------------------------------    tae na PLDT    --------------------------------- --------------------------------- tae na PLDT --------------------------------- says:

    tae talaga yang mga pldt na yan!! 3 month na qng hindi makagamit ng maayos sa internet palgeng DC kung makaconnect man wala din hindi rin makaconnect sa internet tpos disconnect agad paulit ulit lintik na yan!! srap mg net eh!! sayang ung bnabayad q eh!! pati ung Hotline nila kala mo crang plaka sa paulit ulit lang din ung cnasavi nila!! pati ung technician hindi rin alam gagawin sa connection q eh!! lintik na buhay yan oh oh!! “@$&#*&^” wala na clang paki alam sau oras na nkabitan kna ng internet !!! mas msaya pa kung sa compshop nlng mag net mas mabilis pa!!!cla pa my ganang magalit kpag ka ngcomplaint ka sa kanila !! aba galing ha!!! kakapal ng mukha!! ma i blog nga yan!!! pra wala ng mag apply sa knila para malaman nila ung pagkakamali nila!!

  7. Avatar for lance king lance king says:

    yah the pldt seems to have caused a lot of problems on us ive been having same problem for 2 weeks now..i underwent speed test and the result is 0.04 mbs…this is not what we are paying for…nasasayang pera natin..

  8. Avatar for Moz Moz says:

    i thought ako lang may problem regarding with my PLDT dsl connection un pala ang dami din.

    for almost 2 months wala akong ma receive na matinong service galing sa kanila everytime na tatawag ako sa customer service nila they kept saying the same thing over and over again may pumupuntang mga technician to our house to fix kung ano mang problem pero after 24 hours bumabalik sa dati ung connection mawawala. Kaya napipilitan ako to go to an internet cafe nearby to do my school works it frustrates the sh*t out of me everytime na makikipag siksikan pa ako sa internet cafe kasi sobrang bagal ng PLDT mydsl sa house harap harapang pag nanakaw ang ginagawa sa mga customer nila they should do something to improve their services.

  9. Avatar for JayR JayR says:

    after bagyong ondoy, my SMARTBRO died. bakit ganun? and the worse thing is.. nagpunta na ko sa smart station nila, even called for almost 2 weeks straight, kunyari me pupunta dito at gagawin ung antenna, only to find out na wala na naman syang matinong connection. Then, pag nagcomplain uli ako sasabihin na naman nila ung default answer nila na “please wait for 24-48 hours to check ur network connection and we will give feedback on ur number”

    PAULIT ULIT !! nakaka-asar na e. Dito lang ba sa pilipinas pangit ang net? bat naman sa mga kakilala ko na taga Korea, and even Singapore?

    nakakapanghinayang kc na almost 3 years na akong SMARTBRO tapos e papatanggal ko lang dahil sa uber-poor service nila.

    and yes i agree to sir allan’s comment na
    “we are paying good money for the service that we are not getting, its like outright stealing”

    please do something about this.

  10. Avatar for Allan Allan says:

    Its been more than 1 month already and PLDT still hasnt fixed its connection, im wondering, is there a law or any legalities that can help us with this matter, i mean we are paying good money for the service that we are not getting, its like outright stealing

  11. Avatar for peter peter says:

    it’s so inconvenient! our internet here in sta. mesa is down for almost a week, what’s going on with them?!, can’t they fix this? we’re having problem with some of our clients, i’ve read some of their comments, all of them are negative. this is quit a shame for pldt…

  12. Avatar for Miguel Miguel says:

    Hay naku… Sana wag akong magkaproblema if may phoneline na ako.. Im curently using their default internet.. 384 kbps as promised… 269 lang ang na re recieve ko… at least free ung 269 kbps…

  13. Avatar for paolo paolo says:

    hi, im just wondering if any of you are experiencing router problems. me and my neighbor share a net using linksys, but then 1 week ago, we cant connect using wifi. without the router, the net is fine. so we bought a new one, thinking it was the router that has problems, it was working okay for 2 days then this morning we cant connect to the internet. pldt blocking routers?

  14. Avatar for daltonkamote daltonkamote says:

    eh isa lang masasabi ko, para lang silang linta, sip ng sip pero halos walang na gegain nabenefits ang consumer, samen halos araw2 laging nag rereset ang pldt modem nila, dns issue at ip issue, taena kaka burat!

  15. Avatar for Hmmm PLDT DC! Hmmm PLDT DC! says:

    pldt dc hay kakasawa na ! hope naman maayos na to ,!

  16. Avatar for joey db. joey db. says:

    ..dito sa san pedro, three days nang sablay ang connection. Apply nga kami ng mataas na plan to get better connection, but still sablay talaga..i think our government must react on this..wala tayong proteksyong mga consumers.Panay lang ang singil ng mga ito pero yung services sablay..

  17. Avatar for konsenxa konsenxa says:

    pldt has problems, i also know that, but please be patient and don’t use foul words, if you’re not happy, then switch your ISP, dont judge people saying things like “bobo” and words like “putang ina” it’s just sad that there are filipinos who has a garbage personality like yours..

  18. Avatar for _whaTdFuk_ _whaTdFuk_ says:

    _____Hoi!! amp POTA!!! dam!!! ilang bwan na kung gani2 laging “DC” ng “DC” amp! ayusin nio naman!! tawag ako ng tawag sa 171 wala pa rin silang ginagawa grebe lagi nalang gani2 connection ko laging “DC” at na kakaka asar ang maga tech nio pag dadating d2 sa bahay kala nio kung sino grbe mag tanong.. lalagyan moh pa ng virus ung computer ko kung anu anung cnasabe mo wala ka naman magawa sa problema ng dsl ko amp ka gago!!! ausin nio naman sana ung mga tech nio pag aralin nio muna aH! para my alam naman di BOBO grebe almost 2mont na 2 problemang 2 hinde pa din ma aayos grebe!!.. ausin nio naman!!! PLDT!! pano na ung mga gamers di makapag laro sa bwisit niong connection nag babayad kami sa oras tas for what laging
    “DC”!!! amp!! ta3 kasi mga tech nio eh!! pag aralin nio ah para my alam naman!!

    BOBO kana nga! pati tech mo bobo pa!! amp!! di ko ma imagine pano ka! yumaman BOBO KA KC!! BOBO! PUTNAG INAG DSL YAN !!!

  19. Avatar for wtf!?PLDT wtf!?PLDT says:

    kakainis na pldt =.= lagi na lang disconnect every 5mins. WtF! nakaka-irita na. i play online games and it always happy every now and then. been like this for nearly 2 months ever since i got here at the new place i’m living at. ayusin nyo naman serbisyo nyo. sooner or later konti na customers nyo mga bwisit =.=

  20. Avatar for nobodylovesme nobodylovesme says:

    Mga sis at brod. Digitel Business Plan ang kunin nio. May sarili siya’ng static IP, sa inyo lang iun. Di tulad ng dynamic IP, nakiki-share pa kayo sa iba. Try nio. Ako, switch ako sa Digitel kasi ang daming tse-tse buretse ng PLDT tapos ganyan din lang pala ang serbisyo. Pati GlobeLines sa amin dito pangit din ang service nila. OK.

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