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Smart and Globe Reloading Problems

Prepaid SIMBeen receiving reports of reloading problems from Globe’s Prepaid customers. A similar problem was experienced with Smart’s GPRS/3G load limit.

The other day, Ajay emailed me about her problems with Globe’s Prepaid system and adds that “Globe Auto-Load and the 223 Reload number” were inoperational for about 12 straight hours.

On the other hand, I’ve also experienced problems with Smart’s 3G/GPRS not functioning even after reloading more prepaid credits. Initial attempts to connect online via 3G resulted to errors stating that I should increase my load to continue using GPRS or 3G even though my balance was still in excess of Php100. Likewise, a reload of another Php300 did not solve the issue. This bug was monitored on two separate handsets running 2 separate SIM cards. The problem lasted about a day and is now back to normal.

Anybody else experiencing the same issues in the last couple days?

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Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

33 Responses

  1. Avatar for Christine Eisma Christine Eisma says:

    please pahelp naman po,dipo ako makabenta ng load wallet dipo ngttxt c autoloadmax if pumasok na o hindi maski po mgdial ayaw po,anu po gagawin ko po?

  2. Avatar for Analiza Zapanta Analiza Zapanta says:

    Ngload po ako ng loadwallet sa aking retailer sim through online . Nadeduct po sa credit card ko bale nacharge ako pero hindi man po pumasok ung load sa sim ko

  3. Avatar for JM JM says:

    Nagload po ako sa TM pero wala po ako narecieve na text na natanggap ko na ang load. I can’t search kasi di ko pa natatanggap ang load. Paki ayos naman po para saaming mga students. Salamat po.

  4. Avatar for bon dejan bon dejan says:

    Nagpaload po ako sa aking globe retailer sim pero hindi ko po magawang makabenta at maiload sa ibang number ang load and it says hindi enough yung balance ko para makapagload sa iba. Would you mind helping me fix this po.

  5. Avatar for Mariah Ramzkie Mariah Ramzkie says:

    same problem here, di ako maka sell ng load… bakit kaya kaninang umaga naka sell pa ako now hindi na…???

  6. Avatar for crystal jean lim crystal jean lim says:

    why i cant sell load on my globe retailer sim, may laman naman po sia na 1000..

  7. Avatar for Crystal Simbulan Crystal Simbulan says:

    Hi Globe I load my Tm sim yesterday and I didn’t received any text coming form 8080 now I try to borrowed load to my Tm sim and I received a text coming from AutoloadMax that igot my load and i ts ready to use but when I check my load balance its still 0 zero .now my question is how can I get back my load from you Globe? This the last Trace no 51593713 I received. Hope u can help me.thank you.

  8. Avatar for Crystal Simbulan Crystal Simbulan says:

    Hi Globe I load my Tm sim yesterday and I didn’t received any text coming form 8080 now I try to borrowed load to my Tm sim and I received a text coming from AutoloadMax that igot my load and i ts ready to use but when I check my load balance its still 0 zero .now my question is how can I get back my load from you Globe? This the last Trace no 51593713

  9. Avatar for Javier Malli Javier Malli says:

    Just bought cherry mobile phone FB100. My daughter bought prepaid Smart card to load. No prepaid load received up to now. What really happened????? We need some clarification on this issue. Can somebody from Smart explain. Please.

  10. Avatar for Sash Sash says:

    My issue is not being able to find my autoload max menu in my iphone6s . Please help me

  11. Avatar for darwin darwin says:

    ive just encountered the same problem recently, im really mad at the globe, i did the transaction via western union and seems they don reallycare,
    view what i had experienced in my blog post
    http://www.darwinbiler.com/globe-223-scam/

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