Smart Communications thought their Smart Wifi brand is knee deep in the mud right now that the best thing to remedy the bad publicity is to re-name it. So, they came up with Smart Bro (is that a shortcut for broadband?)
They did some clean-up and even remove pages from their official site which mentioned Smart Wifi. Too bad that page is already #1 on Google, Yahoo and MSN for the term “smart wifi”. (I suppose my blog will take over that spot, eh?)
Migs pointed out that that Smart Bro is also a browser and a few days after the switch, Smart’s pages are already in the front page for the keyword. (I’m hoping this page will be somewhere near in the next couple of days.)
PLDT’s myDSL-w has also been consolidated under this single brand name. Subscribers comment that there’s really nothing new in terms of service improvements — just pure PR and bundling of services.
A commenter at Smart Wifi Chronicles adds:
Kaya lang nagpalit ng pangalan ang Smart Wifi To Smart BRO para maitago yung negative feedbacks ng Smart WiFi na masesearch sa Google. Kung Smart BRO nga naman ang search mo, wala pang negative feed back kasi sariwa pa.
… and I kinda agree with him.
The subscription plan did change to Php999/month, which is more expensive than the old one.
P.S.
They already registered smartbro.com.ph but left out .ph, .net.ph and .org.ph.
[tags]wifi, wi-fi, broadband, wireless, internet, dsl, isp, internet[/tags]
Twitter: momblogger
says:
ahah. Smart Move ba? Well sooner or later if they don’t improve services, Smart Bro will soon catch up with the rankings. So far, 2 days is the longest downtime we’ve had (rather my daughter’s ISP)
Twitter: jangelo
says:
Fugly name.
Thank god i’m using cable
my ZPdee hasn’t failed me… YET. and to think the only complaint i ever made to them was UPLOAD speed…. the very next day they had a tech over here to check it.
i guess that’s the perk of being the only one on my street connected to them
tama ba yun? nang-inggit daw ba? hehe
yep, the name is indeed fugly. you should see the TVC. it’s way fuglier.
Twitter: asislearning
says:
is there a site (or blog entry) which (regularly) compares the services/subs rates of high speed interent services in the country (or at least metro manila)? So consumers can have an informed choice?
I was thinking of using the smart service , but what Ive heard from my friend its very unreliable. I thought this was the WiMax or WiBro (Korean standard) standard but then its just a wireless lan using their cell sites..
Twitter: mparazgmail.com
says:
jun: you could check pinoydsl.net … though it seems to be down now.
speaking of which, good thing Smart didn’t call it “Smart DSL” – since “DSL” is now a generic term for “broadband” in these parts.
@jun no need, just read different forums like pinoydsl, tipidpc, and pinoypc, mostly people will reccommend globe as the top notch dsl service here in manila followed by bayantel/skydsl then pldt wired dsl and lastly smart wifi (i can’t call it smart bro, it sounds like a rap, street or whatever you call it term, which they are not)
now the big problem that smart will be facing for me is if they can keep they promises, especially network speed and customer relation services, 70% of the subscribers are still wondering and waiting when will it be and for me its quite too late for 40% of those 70% of those dissatisfied customer kasi yung 40% na yan usually has 5 or less months na lang natitira sa lock in period and that includes me.
HUH! nagsisimula nanaman sila…. eto nga at umpisa palang may problema na kagad sa connection. Langya naman! sana naman mag padala kayo ng mga nag iinstall na marunong sa computer at hindi yung mga napupulot lang sa tabi tabi.
im using smartbro.
nag apply ako sa wireless center in bulacan and after 2 days nkabitan na ako.
so far wla akong prob. mabilis nkukuha naman niya yung 256-384 range na kbps speed na sinasabi nila.
ang panget nga lang is yung smartbro portal web n kulang ang info n nandun.
hay naku, huwag na kayong mag-aksaya sa smart why fie nila. ang mga hinayupak, pinalitan pa ng smart bro ang pangalan. ang kakakapal ng mukha, mga magnanakaw na nga, may gana pang manghikayat ng mga bagong magagantso. hindi pa nga ayos ang problema nila sa mga dating customer, maghahanap na naman ng bagong maloloko. share ko lang ang pangit kong karanasan sa kanila mula installation hanggang ngayon.
nagpunta ako sa sm marilao smart wireless center para mag-apply ng smart wifi, sobrang mahal kasi ng digitel dsl dito, at ayaw ko na kasing mag-aksaya ng pera sa digitel dahil pangit din ang serbisyo nila sa telepono. anyways, ang sabi sa akin ay 1 week bago ako makabitan dahil sa dami ng mga bagong subscriber na naunang nag-apply sa akin. fine, naintindihan ko iyon. ang kaso, hindi ako pwede doon sa pinatakang araw ng supposed 1 week installation period. so sinabi ko na sabado sila pumunta between 8-11 am, thursday kasi ang supposed installation date ko, at nangyari itong pag-uusap namin ng isang smart rep 1 week and 2 days before. nabigyan ako ng assurance na makakabitan ako ng smart wifi sa date na sinabi ko. ang kaso, biglang nag-text sa akin ang mga magkakabit 1 day before noong napagkasunduan naming araw noong smart rep at sinabing hindi masusunod ang oras na sinabi ko. so sabi ko na nagbitiw ng salita ‘yung smart rep na kausap ko na makakabitan ako sa araw at oras na sinabi ko, considering 2 araw na sobra na iyon doon sa maximum period of installation. the reason kung bakit ko pinili ang araw at oras na iyon ay dahil may pasok ako sa supposed installation date ko at available lang ako ng araw at oras na binigay ko dahil may pasok din ako ng sabado ng hapon. gumawa ngayon ng palusot ‘yung installer na kesyo may nauna raw sa akin sa araw na iyon at hindi nila matitiyak kung masusunod ‘yung sinabing oras sa akin. fine, alam ko kung gaano ka-asshole mag-install ng isang sistema dahil ginagawa ko rin iyon. ang punto, hindi dapat sila nagbitiw ng salita at pinaasa ang customer kung hndi rin lang masusunod. ang nangyari? hindi ako pumasok ng sabado ng hapon dahil dumating sila ng past 11 na. dito pa lang, makikita natin na walang silbi na magbilin ka sa mga hinayupak na “smart” people na iyan, wala silang communication sa mga staff nila.
sa susunod naman ‘yung impyerno na dinanas ko noong kinabitan na nila ako ng why fie.
SMART BRO,
UMAGA 7 AM-10 AM = AYOS
TANGHALI 11 AM – 4PM = BUMABAGAL
HAPON 5PM – 6PM = AYOS NA AYOS
BLINKING WLAN (no internet) = just click repair in network adapter 3 x
no dns server, no ip default gateway(no internet )= unplug the poe then ping 10.0.0.1 then restart then click repair
the ip address is change (no internet)= in command prompt, type ipconfig /renew , then type ipconfig /release,
if errors appears = unplug your poe then plug, then ping 10.0.0.1 the click repair.
to boost the 384 kbps to 455 kbps, use tcp ip optimizer!!!
“SMART BRO” – Jologs na jologs ang dating. Ganun pa rin kapangit serbisyo tulad nung pinalitang pangalan SMART WIFI.
Ewan ko ba kahit gano sosyal ang tao basta naka Smart nagiging JOLOGS ang dating sakin.
Smart Wifi Bulok..
Sheeessh!
Your paying them yet they give you crappy service.
At kapag gs2 mo ng padiskonek ung service nila u nid to pay the f*ckng remainig months.
Pumirma ka ng Papeles para sa akala mong “maayos” na serbisyo but its a f*cking lie..
Smart Wifi b o Smart Milker..
Im from Laguna btw..
tpos ung mga customer care agents nu pa..ang tatanga sumagot..Sheeesh!
akala ko dn pang-games ung wifi..
pagpasok ko ng RO wla na tumitirik na kagad..Sheeesh!
i have not experienced any of your complaints. 95% ang uptime ko except nung pinalitan nila ng Motorola Canopy ang SendFar antenna ko. 1 week lang ang problem pero naayos naman agad. My account is Meridian, hindi pa under ng SmartWifi. I only pay 750 a month – yun ang plan ko. Kinabitan ako February 1, 2005. They gave me free months (April to September 2005) since me mga problem pa sa ibang mga subscribers. I live in BF Almanza, las Piñas. Dumarami na rin ang SmartWifi/SmartBro subscribers dito. I recommended the service to my friend who lives in Dasmarinas, ok naman ang connection niya. Walang problem.
Gusto ko lang matapos na ang lock-in period ko sa Smart para matigil na rin ang pangit na serbisyo nila sa akin.
Meron akong sinabihan na kaibigan dati na maganda ang Smart. Matagal na rin kaming magkaibigan pero matapos syang magpakabit ng Smart Bro, naging magkaaway na kami dahil niloko ko raw sya.
Hindi lang ako nawalan ng pera, nawalan din ako ng kaibigan dahil sa Smart Wifi aka Smart Bro.
Kung sino man ang nakaisip sa kumpanya ng Smart na magbenta ng Smart wifi/BRO, mamatay ka na sana o di kaya masunugan ka ng bahay.
ano ba yan kailan ba mttpos ang pagdurusa ko. meron wala meron wala. bro. ano ba yan,
smart amacing tlaga. nung dial up ako andami kong costumer. nang mag pakabit ako ng smartbro my dsl wa””””’ wala na ko costumer, meron wala,meron wala. ano ba yn, nbwisit na un costumer ko. wa;;;; wala na cla. wala na rn bisnes ko. bwisit; twag ka sbhin sau type ping sorry systm enhancment. lagi ganon eh wala nman pala dun problem. kundi sa smartbro. bro,ayucn nyo serbisyo nyo syng pera ko.bweset,,,,,,,,,
hi guyz…
gusto ko sana mag-subscribe sa Smart Bro…
What do you think???
For me Smart is the best! talo ang Globe, Bayantel etc. Globe limited lang ang coverage, Bayantel ganun din.
Maraming salamat sa Smart dahil meron na akong broadband at sa murang halaga pa, P988 lang!
So what are you waiting for ..”BE SMART AND GET SMART BRO!”
wala din ganun din..super bagal super problema..kaya ko nga d bnabaran agad agad ….pagbuti hin muna nila serbisyo bago ko bayaran ng up to date…kaya ako 3 months n d nagbabayad…pasulong sulong lang ako ng 788 per month pero yun 3 months d ko i-fullpayment lahat!!!!!!!!!!amart bro…smart sa kalokohan
SMART BRO!
kapatid!!!
bwahahahha! korni! hehehe!
Common guys, lets give SMART BRO a chance! SMART Wifi was repackaged to SMART Bro because SMART has upgraded their system to accomodate the unexpected demand for SMART Wifi. They have also addressed all the technical difficulties/complaints that have hounded them. In time, we will be able to experience a faster and smoother service.
wala rin lalo lang lumala!!!!! nagpa-upgrade na ko from 128 to 384 kbps…988 pesos na binabayaran ko..pero…wala nagbago…mas mabilis pa yun 128 ko dati…tapos gusto ko ibalik 128 d n daw pwede!!!!!! langya…kupal talaga smart..putang ina!!!! ip address lang nagbago..upgraded na ba systems nyo??? tang ina nyo sa amrt bro..hinayupak kyo na mga pinutukan kayo ng lintik jan….!