Telecoms

Smart Bro replaces Smart Wifi

Abe Olandres Editor-in-chief April 26, 2006 · 2 min read

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Smart Communications thought their Smart Wifi brand is knee deep in the mud right now that the best thing to remedy the bad publicity is to re-name it. So, they came up with Smart Bro (is that a shortcut for broadband?)

They did some clean-up and even remove pages from their official site which mentioned Smart Wifi. Too bad that page is already #1 on Google, Yahoo and MSN for the term “smart wifi. (I suppose my blog will take over that spot, eh?)

Migs pointed out that that Smart Bro is also a browser and a few days after the switch, Smart’s pages are already in the front page for the keyword. (I’m hoping this page will be somewhere near in the next couple of days.)

PLDT’s myDSL-w has also been consolidated under this single brand name. Subscribers comment that there’s really nothing new in terms of service improvements — just pure PR and bundling of services.

A commenter at Smart Wifi Chronicles adds:

Kaya lang nagpalit ng pangalan ang Smart Wifi To Smart BRO para maitago yung negative feedbacks ng Smart WiFi na masesearch sa Google. Kung Smart BRO nga naman ang search mo, wala pang negative feed back kasi sariwa pa.

… and I kinda agree with him.

The subscription plan did change to Php999/month, which is more expensive than the old one.

P.S.
They already registered smartbro.com.ph but left out .ph, .net.ph and .org.ph.

[tags]wifi, wi-fi, broadband, wireless, internet, dsl, isp, internet[/tags]

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

8,007 Articles

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690 Comments

kapak · 20 years ago

uhm list ng problems ko sa wi-fi…
i guess same lng to sa inyo..

this may help smart in fixing the problems

1. disconnection for a little span of time every estimation time of 20-30 min.
2. distrupts internet usage like games, chatrooms, and downloads
3. slow internet speed rate at certain peek hours
4. disconnection for a little span of time at certain peek hours

agree b kau d2?? kulang?? sobra??
reply din kau

kapak · 20 years ago

woi mga tao d2ng ayaw sa service ng wi-fi… isa lng talaga ang solusyon ni2!!!!! as i said before, “PAPAGAWA NA TAU NG MALAKING BILLBOARD SA EDSA NA SINASABING WALANG KWENTA ANG WI-FI!!!!!!” palagi na ln d/c.. naglalaro ako ng games bigla lng natatanggal, minsan sa YM!!!!

THE SERVICE OF WI-FI IS POOR

Notosmartwifi · 20 years ago

Ang totoong dahilan kaya pinalitan ng Smart Bro ang Smart wifi, ay dahil umalis na sa Smart ang gumawa ng Smart wifi. Para makuha ng mga tao ang credits, yan.. pinalitan ang pangalan… malaking kalokohan… Ngayon, tingnan natin ang mangyayari sa Smart Bro… kalokohan… akala bro as in utol… Broadband pala yun… sige, tingnan natin… ano mamaya, tatawag na ko para mag-subscribe sa iba. ayaw ko na nitong kalokohang to… nakakainsulto ako sa YM! lagi ba namang disconnected kaya labas-pasok ako ng YM…
ANO KYA ANG MAGANDANG PAMALIT SA SMART WIFI?!

Blaze · 20 years ago

Oo, madaming tanga na technical ang leche uutuin ka pa. pambihira talaga.

kapak · 20 years ago

haayyy… tingnan nyo?? gaya ng cnabi nung isan na post… ang daling ma install ng wi-fi, as easy as 123… pero pagkatapos ma install… dun na ang sira sira…. SMART AYUSIN NYO YAN!!!! KUNDI LUGI KAYO!! BUTI NA LNG D2 LNG AKO NAG POST!!!! NEXT TIME PAPAGAWA AKO NG BILLBORD SA EDSA CNASABNG WALANG KENTA ANG WI-FI!!!!!

winston rubio · 20 years ago

Guys,
Ako din naman till now nahihirapan sa management namin dahil di ako makahabol sa quota. whew! palit na lang kayo sa globe mabuti pa…bulok ang technical support na naging prepaid pa sila sa east ave..kawawa over population ng mga tanga sa troubleshooting..talo pa ng kinder.

Tons,

Blaze · 20 years ago

Bwisit na kuneksyun yan!? walang patawad!!

Etong Smart kuneksyon na to lagi nlng nag hihingalo
after mga 5 min mawawalan ka ng kuneksyon babalik ulet mga 2 min mawawalan tapos babalik ulet tapos magkakarun ka ulet ng koneksyon tapos mawawala tapos magkakaron tapos mawawala.. hay.. $#^@$@#%*# tlga!! Iinisin lang araw mo.

Hindi ka maka b-net dahil hndi natatapos ang laro puru dc tatawagin ka pa nilang leaver sa laro~!?
!!!!!!!!!!!!!!!!!! shit eh? Sisihin nila ang smart wag ako bullshit wala namang ginagawa ehh na ddc lang bigla sa lecheng kuneksyun n yan.
Hindi rin maka download ng maayos dahil napuputol. hndi maka laro ng online game dahil nakakaasar mya mya na ddc.

Talkshit tlga yang smart.. sana upakan sila ni lord.

lol

oldsmartwifiuseragain · 20 years ago

Kabwisit na talaga ngayon net. Nung magging smart bro sila lagging biglang sa gitna ng araw na ddc ako, tapos mga ilang minuto o siguro mga 1 oras ang makaraan, biglang meron ulit! An labo naman, nung minsan may kausap ako sa ym o nung minsan sa skype naman biglang naputol! Tama ba naman yun?!!?! Dati eh nakakalaro pa ako bnet, so siguro sa ganitong sitwasyon eh hindi na ako pwede maglaro kasi hindi lang rin ata ako makakatapos. NAKAKABWISIT. Buti na lang may 4 months na lang ako, pero ang tagal pa rin, bullsyit talaga.

Blaze · 20 years ago

nakakabwisit na talaga… un na un… bwisit na bwisit n ako!!!!! @*#@%@!^#&!! ang sarap patayin!!!! ng lhat ng nag wowork for smart!! sh~!# walang awang nanloloko ng subscribers.. tae… siguro alam nyo nmn kung baket diba >.

oldsmartwifiuser · 20 years ago

first of all i have been a customer of smart wifi until it became smart bro. i haven’t yet completed the 1 year contract but if the day arrives, snip snip! In terms of speed smart wifi can deliver but the problem is the thoroughput. For one hour it’s lets say 300~ kbps, the next hour (usually peak hours) it turns to around maybe 100 or less in my area (i’m in qc by the way). The main problem is the freaking disconnection. At times in the morning it disconnects! This is the unreliability portion. AGAIN AS MOST PEOPLE WOULD SAY THIS KIND OF CONNECTION IS NOT MEANT FOR ONLINE GAMES, AND SKYPE. Disconnects and slow downs are a regular part of the service which pisses me off.

Jut · 20 years ago

ok na ngayon connection namin.. mabilis ang reponse dito ng wifi dahil siguro sa takot sa boses ng tatay ko.

kapak · 20 years ago

first of all… ok lng nmn ang gamit ng internet namin… kontento na ako d2 kaysa sa dial up.. pero mukhang problematic ang connections eh.. merong mga times off ang internet, o kya maxado mahina… dba kapag nag download ako ng regular connections ng wi-fi ay ang speed ay mga 30kb/sec.. e minsan baket 1kb/sec na lng??? page cant be displayed pa!! meron ba d2ng mkapag explain sa mga nangyayari??

salamat….

Smart ba talaga sila??? · 20 years ago

WOW!! This is Smart way to Publish this stupid service from SMART WiFi or Smart BRO

Well i’d like to address my concerned… me family and I transferred to a new house… then syempre my kid and i cant live without DSL we play online games alot…

Smart WiFi was installed quick as 123 that was April b4 holy week… 1 (one) day lang namin nagamit after a day na na connect disconnected na.. take note.. entire holy week wala kaming connection.. we call *1888 the entire holy week para ma restore ang connection… but nothing happen… service man nila dumating after 2weeks of calling well after reconnection then after 1 day disconnected na naman!! until right now my kid suffering intermitent connection ng SMARTbro….

i still preffered this wire DSL we use in quezon city…

This is a bad expreince sa smartwifi….

vinvinvin · 20 years ago

Ayaw po mag open ng http://www.smartwifi.org.ph/ gamit ang Smart Bro internet connection ko! Bakit kaya? Hmmm…

Smart Fanboy · 20 years ago

@erythia

Don’t tell me wala kang connection using SMART BRO eh pano ka ngayon nakapagpost. Eh kung talagang wala kang connect sabihin mo nagdial up ka lang. Eh ano naman gamit mong telefone – PLDT? Kung ayaw mo ng SMART at PLDT wag kang gagamit ng mga products nila!

I LOVE SMART BRO because it is the BEST!!!!

erythia · 20 years ago

Smart Fanboy doesn’t know what he is saying. Have you ever worked hard honestly in your life only to have your money wasted on service poorly given; and they tie your hands with a 12 month lock in period when you can obviously go to better providers. I had to learn the hard way. I used to love Smart but now because of Smart Bro, even if I don’t personally like Globe, I will make it a point to convince people about Smart’s lack of public concern. Even if Meridian may only be a part of Smart, SMart is in a position where it can actually help small time subscribers like me. And yes, if Smart Bro doesn’t improve its service I will change even my cell network to globe and tell the rest of my family members and community members and colleagues at work not to even think about Smart. At least I can do that part, unlike Smart Bro agents who tell me they will have leverl 2 technical support call me up and then they do nothing for days.

Consumer group asks NTC to stop SMART Bro. Please read on:

http://news.inq7.net/infotech/index.php?index=1&story_id=76876

I say it’s about time we do something to get value for our money. Already if my Smart Bro connection isn’t up by tomorrow (I didn’t have internet connection in the last 4 days), I’m filing a formal complaint with the DTI head in our region. If you’re suffering from Smart-related headaches, I suggest you do the same. At the very least, I’m hoping to get out of the lock in period so I can switch to another provider.

Smart… sheesh. Damn, I feel cheated.

Smart Fanboy · 20 years ago

Wag kayo maniniwala dito sa news na ito ha. Mahal na mahal ng Smart at PLDT ang kanilang mga subscribers. Kasi marami lang talaga ang naiingit sa SMART AT PLDT dahil malakas kumita ng PERA.

kaya para sa akin “THE BEST ANG SMART BRO AT PLDT DSL URAY MATAY!!!”

http://news.inq7.net/breaking/index.php?index=7&story_id=76851

Smart Fanboy · 20 years ago

@kupalangglobe

you kase eh.. you’re not Smart eh.. you’re Globe lang. So get Smart! NOW NAH!!!

ferrerlarry · 20 years ago

hay naku’ wag nakaung mag pakabit ng smart bro. sasakit lng ang ulo nyo’ minsan meron minsan wala ano ba yn!!!!!!!!!!!pag tumawag ka ssbhin sau type i conpig /all.tapos tangalin mo sa pc tapos ping. hanggang mapingkon ka na tapos ssbhin mo putang ina wala pa rin. ano ba yn’ kailan kaya mttpos ang pag durusa ng mga nag pakabit ng smart bro. ayucin nyo na manam serbisyo nyo. sayang pera nmin. par kang pumupusta sa sabong eh’meron wala meron wala

kupalangglobe · 20 years ago

Smart Fanboy says:
May 16th, 2006 at 2:53 pm

For me Smart is the best! talo ang Globe, Bayantel etc. Globe limited lang ang coverage, Bayantel ganun din.

Maraming salamat sa Smart dahil meron na akong broadband at sa murang halaga pa, P988 lang!

So what are you waiting for ..â€BE SMART AND GET SMART BRO!â€

^
|
|
GAGO TONG ISA NA TO…

kupalangglobe · 20 years ago

siguro kaya walang sumsagot sa support sa globe kapag gabi dahil cguro me subo kayong mga titi..

kupalangglobe · 20 years ago

putang ina nyo globe laki ng kinikita nyo saksakan namn kayo ng mga bobo. putang ina nyo kantutin nyo na lang mga alaga nyong aso.. mga bobo.. dsl nyo walng kakwenta kwenta.. laki ng binabayran sa inyo. mga ulol. 24 hours kunyari ang help desk wala namn sumasagot.. payo ko sa inyo tsupain nyo mga sarili nyo..

bunsoy · 20 years ago

http://www.petitiononline.com/mod_perl/signed.cgi?pldtdsl

I got this link from Tipidpc, serves as a mass online complaint to PLDT including Smart WiFi aka BRO.

We might be heard here.

utarganunz · 20 years ago

yan mga nagsasabi na ok ang smart bro…mga ugok!!!! kayo!!! ugok!!!!!!!!!!!!!

utarganunz · 20 years ago

d pa ko tapos noh..isa pa yang PLDT!!!! tang na pldt landline ko pero d naman abot ng dsl!!!! pareho ng smart wifi…wala kwenta serbisyo……pati globe ganun din……pati na digitel..hay naku..kailan kaya magkakaron ng matinong service provider d2 sa bansang ito??? wala tang na wala!!!!!!!!!!!!!!!!!!!!!!!!!!!! kaya sa lahat ng magpapakabit ng smart bro ..wag na kayo magpakabit…..!!!!!!!!!!!!!!kupal talaga…yan mga nagsasabi na ok andg smart bro..mga kupal na bayaran yan..kundi cla may ari nyan …tang ina nyo..hayop

utarganunz · 20 years ago

wala rin lalo lang lumala!!!!! nagpa-upgrade na ko from 128 to 384 kbps…988 pesos na binabayaran ko..pero…wala nagbago…mas mabilis pa yun 128 ko dati…tapos gusto ko ibalik 128 d n daw pwede!!!!!! langya…kupal talaga smart..putang ina!!!! ip address lang nagbago..upgraded na ba systems nyo??? tang ina nyo sa amrt bro..hinayupak kyo na mga pinutukan kayo ng lintik jan….!

chris · 20 years ago

Common guys, lets give SMART BRO a chance! SMART Wifi was repackaged to SMART Bro because SMART has upgraded their system to accomodate the unexpected demand for SMART Wifi. They have also addressed all the technical difficulties/complaints that have hounded them. In time, we will be able to experience a faster and smoother service.

empty · 20 years ago

SMART BRO!

kapatid!!!

bwahahahha! korni! hehehe!

utarganunz · 20 years ago

wala din ganun din..super bagal super problema..kaya ko nga d bnabaran agad agad ….pagbuti hin muna nila serbisyo bago ko bayaran ng up to date…kaya ako 3 months n d nagbabayad…pasulong sulong lang ako ng 788 per month pero yun 3 months d ko i-fullpayment lahat!!!!!!!!!!amart bro…smart sa kalokohan

Smart Fanboy · 20 years ago

For me Smart is the best! talo ang Globe, Bayantel etc. Globe limited lang ang coverage, Bayantel ganun din.

Maraming salamat sa Smart dahil meron na akong broadband at sa murang halaga pa, P988 lang!

So what are you waiting for ..”BE SMART AND GET SMART BRO!”

ghelobytes · 20 years ago

hi guyz…

gusto ko sana mag-subscribe sa Smart Bro…

What do you think???

ferrerlarry.brgy.bro · 20 years ago

smart amacing tlaga. nung dial up ako andami kong costumer. nang mag pakabit ako ng smartbro my dsl wa””””’ wala na ko costumer, meron wala,meron wala. ano ba yn, nbwisit na un costumer ko. wa;;;; wala na cla. wala na rn bisnes ko. bwisit; twag ka sbhin sau type ping sorry systm enhancment. lagi ganon eh wala nman pala dun problem. kundi sa smartbro. bro,ayucn nyo serbisyo nyo syng pera ko.bweset,,,,,,,,,

ferrerlarry · 20 years ago

ano ba yan kailan ba mttpos ang pagdurusa ko. meron wala meron wala. bro. ano ba yan,

college student · 20 years ago

Gusto ko lang matapos na ang lock-in period ko sa Smart para matigil na rin ang pangit na serbisyo nila sa akin.

Meron akong sinabihan na kaibigan dati na maganda ang Smart. Matagal na rin kaming magkaibigan pero matapos syang magpakabit ng Smart Bro, naging magkaaway na kami dahil niloko ko raw sya.

Hindi lang ako nawalan ng pera, nawalan din ako ng kaibigan dahil sa Smart Wifi aka Smart Bro.

Kung sino man ang nakaisip sa kumpanya ng Smart na magbenta ng Smart wifi/BRO, mamatay ka na sana o di kaya masunugan ka ng bahay.

Sir Pats · 20 years ago

i have not experienced any of your complaints. 95% ang uptime ko except nung pinalitan nila ng Motorola Canopy ang SendFar antenna ko. 1 week lang ang problem pero naayos naman agad. My account is Meridian, hindi pa under ng SmartWifi. I only pay 750 a month – yun ang plan ko. Kinabitan ako February 1, 2005. They gave me free months (April to September 2005) since me mga problem pa sa ibang mga subscribers. I live in BF Almanza, las PiÃ±as. Dumarami na rin ang SmartWifi/SmartBro subscribers dito. I recommended the service to my friend who lives in Dasmarinas, ok naman ang connection niya. Walang problem.

Dan · 20 years ago

akala ko dn pang-games ung wifi..
pagpasok ko ng RO wla na tumitirik na kagad..Sheeesh!

Dan · 20 years ago

Smart Wifi Bulok..
Sheeessh!

Your paying them yet they give you crappy service.
At kapag gs2 mo ng padiskonek ung service nila u nid to pay the f*ckng remainig months.
Pumirma ka ng Papeles para sa akala mong “maayos” na serbisyo but its a f*cking lie..

Smart Wifi b o Smart Milker..

Im from Laguna btw..
tpos ung mga customer care agents nu pa..ang tatanga sumagot..Sheeesh!

nap · 20 years ago

“SMART BRO” – Jologs na jologs ang dating. Ganun pa rin kapangit serbisyo tulad nung pinalitang pangalan SMART WIFI.

Ewan ko ba kahit gano sosyal ang tao basta naka Smart nagiging JOLOGS ang dating sakin.

SMART BRO · 20 years ago

SMART BRO,

UMAGA 7 AM-10 AM = AYOS

TANGHALI 11 AM – 4PM = BUMABAGAL

HAPON 5PM – 6PM = AYOS NA AYOS

BLINKING WLAN (no internet) = just click repair in network adapter 3 x

no dns server, no ip default gateway(no internet )= unplug the poe then ping 10.0.0.1 then restart then click repair

the ip address is change (no internet)= in command prompt, type ipconfig /renew , then type ipconfig /release,

if errors appears = unplug your poe then plug, then ping 10.0.0.1 the click repair.

to boost the 384 kbps to 455 kbps, use tcp ip optimizer!!!

Why Fie? · 20 years ago

hay naku, huwag na kayong mag-aksaya sa smart why fie nila. ang mga hinayupak, pinalitan pa ng smart bro ang pangalan. ang kakakapal ng mukha, mga magnanakaw na nga, may gana pang manghikayat ng mga bagong magagantso. hindi pa nga ayos ang problema nila sa mga dating customer, maghahanap na naman ng bagong maloloko. share ko lang ang pangit kong karanasan sa kanila mula installation hanggang ngayon.

nagpunta ako sa sm marilao smart wireless center para mag-apply ng smart wifi, sobrang mahal kasi ng digitel dsl dito, at ayaw ko na kasing mag-aksaya ng pera sa digitel dahil pangit din ang serbisyo nila sa telepono. anyways, ang sabi sa akin ay 1 week bago ako makabitan dahil sa dami ng mga bagong subscriber na naunang nag-apply sa akin. fine, naintindihan ko iyon. ang kaso, hindi ako pwede doon sa pinatakang araw ng supposed 1 week installation period. so sinabi ko na sabado sila pumunta between 8-11 am, thursday kasi ang supposed installation date ko, at nangyari itong pag-uusap namin ng isang smart rep 1 week and 2 days before. nabigyan ako ng assurance na makakabitan ako ng smart wifi sa date na sinabi ko. ang kaso, biglang nag-text sa akin ang mga magkakabit 1 day before noong napagkasunduan naming araw noong smart rep at sinabing hindi masusunod ang oras na sinabi ko. so sabi ko na nagbitiw ng salita ‘yung smart rep na kausap ko na makakabitan ako sa araw at oras na sinabi ko, considering 2 araw na sobra na iyon doon sa maximum period of installation. the reason kung bakit ko pinili ang araw at oras na iyon ay dahil may pasok ako sa supposed installation date ko at available lang ako ng araw at oras na binigay ko dahil may pasok din ako ng sabado ng hapon. gumawa ngayon ng palusot ‘yung installer na kesyo may nauna raw sa akin sa araw na iyon at hindi nila matitiyak kung masusunod ‘yung sinabing oras sa akin. fine, alam ko kung gaano ka-asshole mag-install ng isang sistema dahil ginagawa ko rin iyon. ang punto, hindi dapat sila nagbitiw ng salita at pinaasa ang customer kung hndi rin lang masusunod. ang nangyari? hindi ako pumasok ng sabado ng hapon dahil dumating sila ng past 11 na. dito pa lang, makikita natin na walang silbi na magbilin ka sa mga hinayupak na “smart” people na iyan, wala silang communication sa mga staff nila.

sa susunod naman ‘yung impyerno na dinanas ko noong kinabitan na nila ako ng why fie.

chuu · 20 years ago

im using smartbro.

nag apply ako sa wireless center in bulacan and after 2 days nkabitan na ako.

so far wla akong prob. mabilis nkukuha naman niya yung 256-384 range na kbps speed na sinasabi nila.

ang panget nga lang is yung smartbro portal web n kulang ang info n nandun.

mhanoy · 20 years ago

HUH! nagsisimula nanaman sila…. eto nga at umpisa palang may problema na kagad sa connection. Langya naman! sana naman mag padala kayo ng mga nag iinstall na marunong sa computer at hindi yung mga napupulot lang sa tabi tabi.

vance · 20 years ago

@jun no need, just read different forums like pinoydsl, tipidpc, and pinoypc, mostly people will reccommend globe as the top notch dsl service here in manila followed by bayantel/skydsl then pldt wired dsl and lastly smart wifi (i can’t call it smart bro, it sounds like a rap, street or whatever you call it term, which they are not)

now the big problem that smart will be facing for me is if they can keep they promises, especially network speed and customer relation services, 70% of the subscribers are still wondering and waiting when will it be and for me its quite too late for 40% of those 70% of those dissatisfied customer kasi yung 40% na yan usually has 5 or less months na lang natitira sa lock in period and that includes me.

Miguel · 20 years ago

jun: you could check pinoydsl.net … though it seems to be down now.

speaking of which, good thing Smart didn’t call it “Smart DSL” – since “DSL” is now a generic term for “broadband” in these parts.

nightfall · 20 years ago

I was thinking of using the smart service , but what Ive heard from my friend its very unreliable. I thought this was the WiMax or WiBro (Korean standard) standard but then its just a wireless lan using their cell sites..

jun · 20 years ago

is there a site (or blog entry) which (regularly) compares the services/subs rates of high speed interent services in the country (or at least metro manila)? So consumers can have an informed choice?

ade · 20 years ago

yep, the name is indeed fugly. you should see the TVC. it’s way fuglier.

kutitots · 20 years ago

Thank god i’m using cable :D my ZPdee hasn’t failed me… YET. and to think the only complaint i ever made to them was UPLOAD speed…. the very next day they had a tech over here to check it.

i guess that’s the perk of being the only one on my street connected to them :D

tama ba yun? nang-inggit daw ba? hehe

jangelo · 20 years ago

Fugly name.

Noemi Dado · 20 years ago

ahah. Smart Move ba? Well sooner or later if they don’t improve services, Smart Bro will soon catch up with the rankings. So far, 2 days is the longest downtime we’ve had (rather my daughter’s ISP)