So here we go, Smart has made a statement regarding the study conducted by NTC about network performance/benchmarks. The statement refutes Globe’s original press release. The full statement is posted below.
We’ll let you interpret the entire story and determine for yourselves who’s telling the truth.
See related stories on “The Empire Strikes Back: NTC says Globe > Smart” and “Original copy of NTC’s Report on Globe vs. Smart“.
Telco Wars (Globe versus Smart)…mag-focus nga muna kayo na ayusin infrastructure nyo kasya awayan ang inaatupag nyo. Pare-parehas naman kayong unreliable. NTC gising-gising. Mag set naman kayo ng tamang standard sa mga telcong ito at bigyan ng karapatdapat na fine kapag di naibigay sa subscribers yung service. Alam kong di natin puwede maihantulad ang mga telco natin sa ibang bansa. Pero pagdating sa technology nakakasabay naman bansa natin kaso di naman reliable at nakakatawa HSPA+ ang signal pero 300kbps pababa ang nakukuhang speed. Wala din. :(
In my humble opinion, hindi naman intensyon ng Globe (via their press release) na i-misinterpret ang results ng test na ginawa ng NTC. I think what they meant was that, their “Legacy Network” (READ: Old network equipments) is performing in parity with Smart’s widely publicized “Upgraded” (READ: Modernized) network. Globe must have been so proud to learn that their legacy network performed “in parity” and even managed to outperform Smart’s upgraded network in 1 of the 5 test metrics conducted by the NTC.
Yun lang yung nakikita kong gustong i-point out ng Globe. Just my two cents. :)
i agree with the many who says that both of these telcos havea long way to go to meet customers’ demand for better service. they really are disappointing.
Puro outsource na kasi ang gumagawa at nag-uupgrade ng network nila. Kadalasan yung mga taong involved sa network infra nila gaya ng Engineers at technicians, ay puro UNDERPAID kaya most of the time hindi na nagagampanan ng maayos yung tungkulin nila. Ikaw ba naman na halos minimum lang ang basic salary mo at 24/7 ang work mo. Kaya di rin sila makahatak ng magagaling na fresh grad at experienced professionals ay dahil agency na ang hahawak at bukod pa sa sobrang baba ng sahod.
No contest here. Both are terrible. Pagandahin na muna nila services nila bago sila magyabang.
walang kwenta pareho…mga sms late dumating.pag ng-txt si misis na pauwi na sya…nauuna pa sya dumarating kesa txt nya…pano na lang kung may lalaki este babae ako sa bahay…eh di huli.
dapat ni-rate nila quality of service or customer satisfaction!
I am a Globe user. Yes they are weak even
in Ayala Center, Makati. Spotty 3G and keeps
on switching bands frequently. Too much
interruption and when finally connected to
3G….no data comes in! All I see is mostly
EDGE signal.
Smart and Globe are both terrible, lets compare them to the rest of Asia. Japan, Korea, Singapore, thailand the list goes on. You know whats a joke? Hspa+ getting a max of 3mbps if you are lucky in Makati which is supposed to be the business center of the philippines.
What a joke , the lte will just be another joke
The government needs to set standards of what can be considered broadband or 4G. Poor internet here hurts business so much
this sounds GOOD na merun competition but it will be greater if their are 3 players
hays sana people oriented sila hindi yong puro profit lang nasa isip nila.
Gawin nalang nila ang mga improvements sa mga system nila kesa nagbabangayan sila ng ganyan diba.
All I see is corporate dick-waving at each other while ignoring both their customer bases.
At least, Smart had the decency to use their domain as an email provider to their PR department unlike GL****@gmail.com
If you’re wondering how Smart came up with the “5x stronger” figure, here’s how:
Average Receive Signal Level (higher is better):
Globe: -69.83 dBm
Smart: -62.63 dBm (BETTER)
Difference: -62.63 dBm – -69.83 dBm = 7.2 dB
That 7.2 dB difference means “higher by a factor of 5.25” or to put in context, “around 5 times stronger.”
For the curious:
7.2 dB = 10*log(X)
X = antilog(7.2/10)
X ~= 5.25
thanks for sharing the info! very interesting.
tests show Smart has better signal reception but Globe’s signal strength is well within the standard too! so that does not in any way make Globe’s network inferior since it passed the test in this aspect.
Smart should explain their Dropped Call Rate which is twice worse than Globe despit claiming their network has completed its upgrade.
“That 7.2 dB difference means “higher by a factor of 5.25″
Sorry I’m not an ECE… Where in Communications Theory I can derive the statement above? Thanks.
Whoops…
Nandun din pala.. Ito..
For the curious:
7.2 dB = 10*log(X)
X = antilog(7.2/10)
X ~= 5.25
Thanks!
I read a lot of Smart’s print advertisement goin on for quite sometime now that they’re network is now FULLY UPGRADED! while hotting Globe’s upgrading still in progress. NOW that NTC tests reveal Smart has twice as much blocked calls than GLOBE’s legacy network, SMART is now saying they continue to work hard in improving their network. hahaha! who are they fooling? the paid bloggers? what a joke.
It’s Telecom against Telecom.This means war! http://kabayantech.com/2012/09/smart-swears-its-signal-five-times-stronger-than-globe/
SMART claiming they are the superior network is plain stupidity. how can one claim it is such when 10 out of 100 calls made in Smart are blocked?! Globe’s old network outperformed Smart’s already upgraded network with only 5% of calls failed to go through. This alone can dispute Smart’s claim. and besides, those 4 out of 5 tests, Smart only leads in decimal places therefore insignificant. jeeeez
dont really believe that Smart is less than Globe.
globe is so spotty and weak. smart has the largest expenses in infrastructure upgrades. and most of all… they havent destroyed an old system while upgrading. haha
Daniel, it’s your experience… I have better experience with Globe than Smart.
Wanna know what this telco war is all about?
De La Salle (the Zobels) vs Ateneo (Pangilinan).
Simple as that.
what a bright deduction. you must be so proud!
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Hey, the guy looks just like Jaime Zobel de Ayala.
Ang babaw ng analysis mo!!!
,,,or maybe UE (Lucio Tan) vs NU (Henry Sy)
The Zobels studies in Harvard, not in some third-world school in the Philippines. :P
pinoyweb.com:
Name: Jaime Zobel y Pfitz
Also known as : Jaime Zobel de Ayala
Date of Birth : 1934
Schools Attended: De La Salle University, Harvard University
Doctor of Business Management (honoris causa) De La Salle University, Manila, 1985
Haven’t you noticed the Smart and Globe patches on each school’s jerseys?
Obviously you never studied at any of the above “3rd-rate” schools…which would then make you 4th-rate.
Oh, I’m sorry, I didn’t know that a frustrated coach came over just to have that analyzed here. As if basketball makes a dent in any of the academic rankings of the schools in PH in the global scene. And FYI, I studied abroad, got my undergrad degree in the US, so I don’t give a sh*t at your ADMU-DLSU-etc. basketball rivalry.
And I presume the US school you attended never made it to the NCAA tournament.
and what 4th-rate college in the US did you go to? arrogant bastard, just cause you went to school in the US doesn’t mean it wasn’t a 4th-rate school. couldn’t even mention your school name. maybe it was a community college?
and its not ‘I don’t give a sh*t at your ADMU-DLSU-etc’, its ‘I don’t give a sh*t about..’ screw your 4th-rate community college.
@Eizan. Wow you studied abroad? You obtained your undergrad from the US? That’s so cool! So unlike us who live in our third world country so we have to settle for our third and fourth rate universities. Like how dare we have a sense of pride for our local schools, right? I mean we’re all just third and fourth rate anyway so we have no right to take pride in our local universities – right? Dayum, you are like the smartest and most enlightened person I have ever encountered. You can like create a new religion to out-Xenu Tom Cruise and the Scientologists. Because man, you are infallible and the source of all wisdom in the universe!
we all know that both telco sucks, pero ang tunay na issue dito ay kung sino ang mas nagsasabi ng totoo. malinaw naman ang nakalagay sa NTC report. globe subs here.
Well said SMART! Now, that’s really embarrassing of Globe. Especially in the Average Signal Level. Marunong ba kayo bumasa ng -dbm??? Peace :)
Personally, I think both telcos still have a long way to go to completely satisfy their customers =p
but focusing on the topic, Globe had definitely released their statement with false facts and twisted data to make them look good
Whether it was a mistake by an individual or a deliberate attempt in lying to the public… The damage has been done, and no doubt Smart will take advantage of this fiasco -_-
telco war, puro gastos sa advertisement. pareparehas lang naman na UNREALIABLE ang SERVICE. kung un pinambayad nio sa mga FALSE ADVERTISEMENT nio ginamit na pang sa pagpaganda ng SERVICE nio matutuwa pa kami.
VERY WELL SAID!!!
True true. We, as consumers are the benefactor of this telco war. If this continues, we should hope that instead of false advertisement and misleading claims, they should must improve their service, provided that the service fee for each service given is on par with that of the telcos in US.
Continue the war, war for which company gives the best service, not the war of claims and advertisements.
Saktong-sakto Brad!
sapul na sapul!
Kung ginagastos ng mga telcos ang pera nila sa pag-improve ng services nila, ang mga subscribers narin nman ang magkakalat ng balita na maganda mag-subscribe sa kanila eh!
Hahaha Smart is also trying to divert attention in this statement but not me!! True they are better than Globe’s (old network) in 4 out of 5 criteria. But we must not forget and realize the importance of the CRITERIA NUMBER1: Blocked calls. Para saan pa ang lakas ng signal, ganda ng quality etc.. etc.. Eh kung sa umpisa palang di ka na makatawag!! Blocked calls ang taas ng probability!! Sus naman napakasimple. Kaya naman pala hirap ako makatawag tapos sasabihin upgraded na sila mid2012. Tapos nagpapabango pa sa commercials. Ano ba yan!?! Ayusin nyo naman
Correct! Its better with Globe because at least you can make a call even though the quality is less superior compared to Smart. I’ll rather wait for them to upgrade. They seem to be more transparent with their customers. No stupid commercials, no misleading targets just focused on their service. Besides for a $700M upgrade budget, I am expecting big things from them. I just hope I wont be disappointed.