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Smart upgrades WiMax and Canopy to 2Mbps

Editor-in-chief October 24, 2011 · 1 min read
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Smart sent out an announcement last week that they’re upgrading all their Canopy and WiMax subscribers from 1Mbps to 2Mbps while retaining the MSF at Php999.

The Smart websites still states 1Mbps so that one need to be updated to reflect the new speed upgrade.

Not sure if this upgrade is applied automatically to all existing subscribers or you’ll have to request it as part of renewal/extension. What we verified is that new subs will get the 2Mbps plan right away, plus a few additional freebies.

Anyone out there using Canopy or WiMax and experience the increase in speed?

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Written by
Abe Olandres

Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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View all posts by Abe Olandres →

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154 Comments

JO
john0612 · 14 years ago

badtrip ung wimax ng smart wean ko ba ng rereset every 5 hours so disconnected na..


Reply
SM
smartbobo · 14 years ago

wala palala ng palala ang smart sobrang bagal lalo na sa hapon mabagal pa sa dial up, wag kayo kukuha nyan pagsisishan nyo lang konting buwan na lang matatapos na lock in period ko hay di na ko makahintay tae luging lugi tao sa serbisyong binibigay nila.


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TI
Tiago · 14 years ago

BoBo pa mga teksuppot nila..tae..kakabit lang ng bagong wimax ko pero ramdam ko na ubod ng bagal to..di mkasabay sa pangangailangan..


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JI
Jimbo · 15 years ago

Well, that’s what I get. What should I do? Call they service lines?

What should I say?


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JH
jherwynne · 15 years ago

Call the hotline, give SRN and file a complaint about slow connection.


JI
Jimbo · 15 years ago

I’ve done that before, they made excuses like some repairs in their relay stations and such. I think that they know nothing on helping my connection be better.


JH
jherwynne · 15 years ago

you should know how to play with their game. If they say issue with serving site, then try looking for someone na may wimax and try it yourself and see if the same issue persists. You may also try bringing your wimax to different location. Yan ang ginagawa ko kapag may issues ako kaya they can’t make any excuses. If they say na baka may virus and PC or baka may app na download sa background, I tell them that I also have Mac and PC running Linux (which I do) having the same issue. You gotta make their noses bleed as well. Try looking for a supervisor. With all these, am sure that they will raise it up to the support team. Keep the ticket number and keep on following up. 3 calls in a day, I guess, will mark a red flag on your account putting it on priority. :)


JI
Jimbo · 15 years ago

I do direct downloads at speed of 30-50kbps is that fair for Smart Bro? Of course it depends on the time of day and how clear the skies are outside.


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JH
jherwynne · 15 years ago

NO! Unless they have implement FUP for heavy downloaders. Well that’s if you are one of them. If not, regardless if there’s FUP or not…then for at least 1Mbps should go 80 to 100 KB/s.


JE
Jerwin Paglicawan · 15 years ago

They just updated the website removing the part that says current subscriber will get the same boosts at no extra charge. Iwas pusoy nanaman si Smart. Good thing I have screenshots and currently dealing this concern with NTC and DTI.


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YU
Yurui · 15 years ago

I’ve been using Smart’s Wimax for a year now and the service has been good for me. Consistent naman na pumapalo ng 100+kbps dl speed magdamagan kaya I’m happy with it. Btw, I’m using it here in Makati both for torrents and premium links.

3rd week of Nov. pa raw iooffer yung free upgrade to existing subs under Wimax. Hooray for free speed upg! :D


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PO
Poochi001 · 15 years ago

Ask ko lang po kung yung inyong download speed ay lumalampas sa 1 Mbps. Patesting naman po ng 2 to 3 times sa http://www.speedtest.net Select nyo po yung links para sa Smart. Balak ko po kasi na lumipat from Globe Tattoo Wimax to Smart Wimax Plan kung talagang lumalampas ng 1 Mbps yung sa Smart Wimax. Yung sa Globe kasi talagang up to 1 Mbps lang eh yung sa Smart up to 2 Mbps.


YU
Yurui · 15 years ago

Correction – 100KBps DL speed average…
Will show test results from speedtest as soon as I get home though di din siya consistent most of the time…

I can show you a graph of my download speed though…


JH
jHaMeZ · 15 years ago

@JM

oo nga eh, sana maayos na nila. Since Oct25 pa ako tumawag and reasons nila is always web traffic, kahit madaling umaga? di naman ganito kabagal dati eh. hahayz


Reply
JH
jHaMeZ · 15 years ago

Wow, ang bagal ng internet. It took me 5 minutes for my post to be submitted. Grrrrr …


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JM
JM · 15 years ago

@jHaMez

actually, hindi internet mo ang mabagal, on my stable 1mbps connection it took almost 3minutes for me to load this page and the comment section. mas malala pa ito sa nararanasan kong *request time-out* pag pumupunta ako sa tipidPC site. ewan ko what’s the problem with this site. Ayos sana magbasa, pero if it will took me that time, nakakatamad..sana maayos.


JH
jHaMeZ · 15 years ago

Sirs, pwede po bang i-change from Canopy to Wi-max yung plan ko?


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PO
Poochi001 · 15 years ago

Globe Wimax versus Smart Wimax

Globe

– Product Name: Tattoo Wimax

– Speed: Up to 1 Mbps

– Price: 995 per month

– Lock-in Period: 1 year?

– Website:

http://tattoo.globe.com.ph/product/wimax#details

Smart

– Product Name: Home (Fixed) Wiress Plan and Wimax Plan

– Speed: Up to 2 Mbps (Promo is from September 16 to December 31, 2011)

– Price: 999 per month

– Lock-in Period: 2 years

-Website:

http://www1.smart.com.ph/bro/products/unlimited-home-broadband/

http://www1.smart.com.ph/Bro/promos/smart-home-plan-999

Kung walang gagawin na action ang Globe sa promo na ito ng Smart, mapipilitan akong lumipat from Globe Tattoo Wimax to Smart Home Wireless or Wimax Plan. Sayang din naman kasi ang additional na 1Mbps na makukuha. Tamang tama pa naman at tapos na ako sa lock-in period ko para sa Tattoo Wimax ko. Better catch up Globe or else your customers will go to Smart!


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JH
jHaMeZ · 15 years ago

@Mike W.

Enable Broadcast / Multicast Data Rate: Disabled

Sir, idi-disable ko po talaga ito? Ano po yung purpose ng setting na yan? =)


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MI
Mike W. · 15 years ago

if you have an old canopy – around 2009 and below siguro – your canopy needs to be changed. and dati pa 2Mbps na ung connection even before the announcement. I posted about how to increase the speed to 2Mbps here – http://bit.ly/uNpV2p

The smartbro contractors are not trained how to optimally setup your canopy so you might need to tweak it manually.


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HE
heinzfredrik · 15 years ago

been a smart bro subscriber for almost 2 years now, mula ng nagsubs ako no prob sa internet connection, i get a constant speed of 500-900kbps during the day at 1-1.5mbps midnight until 8am. since oct 2011 my net started to fluctuate, worst laging nadidisconnect at ang speed, 30kbps, saan ka mas mababa pa sa dial up!

been calling smart’s cs lagi sinasabi ok anman daw internet at signal mula base station to my canopy. i even asked several csr kung talaga bang nasa 2mbps ako sa plan ko kasi hindi ko maramdaman since simula, sagot sa akin, “yes sir, 2mbps po ang nasa speed plan niyo”.

sabi nila they check the system and ask the engineering dept to make changes to may canopy settings then they’ll call me again kung ok na or kung no solution ang makuha eh papalitan or ayusin ang canopy ko. been waiting for several days wala pa din. the guy even asked me kung nakarouter ba ako, kasi pang isang computer lang daw ang service nila, i said yes at yun daw ang prob kung bakit di ako nakakakuha ng constant speed. i told him na since day 1 na kinabit yun smart bro ko ay nakarouter na ako, almost 2 years na then sasabihin na router ang prob ko, i even upgraded the firmware of my router. i also did everything that i know to trouble shoot the problem and read about it sa net.

the good thing hindi na ako nadidisconnect at umakyat na speed ng 300-500kpbs pero asan na ang speed na dapat sa plan ko.

a csr called me if i want to renew my subscription for another 2 years, i asked her kung 2mbps pa din ang ibibigay nila na speed sa plan ko, ang sagot niya, “sir sa technical dept po iyan, sa accounts po ako”. sabi ko miss wait lang i’ll get back to you or i’ll just go to one of your stores.

i’m still waiting for the upgrade and the repair of my canopy kung my prob nga ba or wala.


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FR
franz · 15 years ago

Matagal ng 2MBPS ang canopy smart postpaid. Nakalagay sa CANOPY site nila 169.254.1.1. Check it out how to intepret it pero nakalagay dun.


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CR
craigsoul · 15 years ago

Plus there is also this so called Fair Use Policy baka sumobra kana sa pag download sir :)


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JO
Jojo · 15 years ago

2MBPS??? Eh bakit lalong bumagal torrent ko?


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JM
JM · 15 years ago

bro, you cannot measure your speed via torrent. kasi depende po yun sa seeders ng specific file. I suggest use Internet Speed Test like http://www.speedtest.net to see how well your ISP performs.


NA
Name: · 15 years ago

Gilbert Florido says:
Fri, October 28 at 7:19 am
I agree w/ Mr. Benito Tan about GLOBELINES! ilang beses ng nagpupunta mga technicians nila d2 sa hws – Modem – Troubleshooting – itinaas na nila ung external antenna – requested for modem replacement from BM622i to BM622 – dumating nga ung modem for replacement pero same modem unit pa din? ang internet connection nakakayamot at halos gusto ko ng ihagis or basagin ung modem eh! – internet connection was disconnected during Typhoon Pedring and bcoz of technical adjustment daw within caloocan city – PERO UNTIL NOW HINDI PA DIN BUMALIK UNG DATING SPEED NG CONNECTION, PAPUTOL-PUTOL, AUTO LOG-OUT, SLOW BROWSING AND ETC. – ang MASAKLAP DARATING NA NAMAN ANG BILLING STATEMENT NILA KAHIT NA HINDI KO NAPAKINABANGAN NG MAAYOS ANG SERVICES NILA! accdng to them “PWD NAMAN DAW UN IPA-INVESTIGATE PARA MAKITA UNG CONSUMED AT SAKA GAGAWA NG PANIBAGONG COMPUTATIONS? INVESTIGATE TALAGA? ANO BA SISTEMA NG GLOBE NGAUN? UPGRADING NGA BA TALAGA OR DEGRADING? kpag tumawag ka sa Hotline ang mga CSR HINDI PARE-PAREHO ANG MGA INFOS. NA IBIBIGAY SAYO! KADALASAN MAGMUMUKHANG TANGA UNG MGA SUBSCRIBERS SA PAGHIHINTAY NG ON-SITE VISIT PERO “WALA NAMAN PALANG DARATING?” KPAG MAY DUMATING MAN, AFTER FEW HOURS ANG PROBLEMA SA CONNECTION AY BUMABALIK SA DATI! BWISIT! NAKAKA-BWISIT! PINAGPAPAGURAN NATIN YONG PERA NA PAMBAYAD SA SERVICES NILA PERO HABANG TUMATAGAL GINAGAWA NILANG TANGA AT MANGMANG MGA SUBSCRIBERS NILA! para sa mga taga-globe na MAY REACTIONS SA COMMENT KO – INDICATED DITO ANG AKING BUONG PANGALAN . . . AKO YAN MISMO! ITO DIN ANG AKING GlobeBroadband Acct#842770601 – pull-out mo sa system ninyo para malaman mo kong saan ako nakatira at HAHARAPIN KITA! BWISIT! PARE-PAREHO KAYO!


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AC
ace · 15 years ago

how about those currently with P1995 2mbps plan?


Reply
BE
Benito Tan · 15 years ago

Buti pa yan 2Mbps na. Dito sa Tanza Cavite Globelines DSL P1295 bundle @1Mbps with landline, laging may problema. Kung hindi putol-putol ang DSL ay mabagal, Pag ayos naman ang DSL wala namang landline. Advertisement lang po ang 1Mbps its usually up to 800kbps at the maximum pag madaling araw pa. GLobelines bulok. Wala na yata na matinong Service provider dito sa Pinas. Puro ganid mga Telcos lalo na ang Globelines.


Reply
BE
Benito Tan · 15 years ago

Buti pa yan 2Mbps na. Dito sa Tanza Cavite Globelines DSL P1295 bundle @1Mbps with landline, laging may problema. Kung hindi putol-putol ang DSL ay mabagal, Pag ayos naman ang DSL wala namang landline. Advertisement lang po ang 1Mbps its usually up to 800kbps at the maximum pag madaling araw pa. GLobeline bulok. Wala na yata na matinong Service provider dito sa Pinas. Puro ganid mga Telcos lalo na ang Globelines.


Reply
GI
Gilbert Florido · 15 years ago

I agree w/ Mr. Benito Tan about GLOBELINES! ilang beses ng nagpupunta mga technicians nila d2 sa hws – Modem – Troubleshooting – itinaas na nila ung external antenna – requested for modem replacement from BM622i to BM622 – dumating nga ung modem for replacement pero same modem unit pa din? ang internet connection nakakayamot at halos gusto ko ng ihagis or basagin ung modem eh! – internet connection was disconnected during Typhoon Pedring and bcoz of technical adjustment daw within caloocan city – PERO UNTIL NOW HINDI PA DIN BUMALIK UNG DATING SPEED NG CONNECTION, PAPUTOL-PUTOL, AUTO LOG-OUT, SLOW BROWSING AND ETC. – ang MASAKLAP DARATING NA NAMAN ANG BILLING STATEMENT NILA KAHIT NA HINDI KO NAPAKINABANGAN NG MAAYOS ANG SERVICES NILA! accdng to them “PWD NAMAN DAW UN IPA-INVESTIGATE PARA MAKITA UNG CONSUMED AT SAKA GAGAWA NG PANIBAGONG COMPUTATIONS? INVESTIGATE TALAGA? ANO BA SISTEMA NG GLOBE NGAUN? UPGRADING NGA BA TALAGA OR DEGRADING? kpag tumawag ka sa Hotline ang mga CSR HINDI PARE-PAREHO ANG MGA INFOS. NA IBIBIGAY SAYO! KADALASAN MAGMUMUKHANG TANGA UNG MGA SUBSCRIBERS SA PAGHIHINTAY NG ON-SITE VISIT PERO “WALA NAMAN PALANG DARATING?” KPAG MAY DUMATING MAN, AFTER FEW HOURS ANG PROBLEMA SA CONNECTION AY BUMABALIK SA DATI! BWISIT! NAKAKA-BWISIT! PINAGPAPAGURAN NATIN YONG PERA NA PAMBAYAD SA SERVICES NILA PERO HABANG TUMATAGAL GINAGAWA NILANG TANGA AT MANGMANG MGA SUBSCRIBERS NILA! para sa mga taga-globe na MAY REACTIONS SA COMMENT KO – INDICATED DITO ANG AKING BUONG PANGALAN . . . AKO YAN MISMO! ITO DIN ANG AKING GlobeBroadband Acct#842770601 – pull-out mo sa system ninyo para malaman mo kong saan ako nakatira at HAHARAPIN KITA! BWISIT! PARE-PAREHO KAYO!


JM
JM · 15 years ago

I hope this doesn’t offend you, pero as for my experience, Satisfied ako sa service na binibigay sakin ng PLDT I get constant 1Mbps all-day-long 24/7. May mga down-times pero cause un ng Migration or technical repairs which is kapag pinuntahan mo naman talaga yung site ng repairs(sa box) ginagawa naman talaga. Yeah I pay for a good service they even come-up with rebates if ever hindi maganda yung service na nakukuha ko. Tingin ko place basis din, kasi I heard from a friend na somewhere in Cavite panget daw ang service ng PLDT, which is kabaligtaran dito sa Marikina, almost all households d2 ay lumilipat na ng PLDT or SmartBRO kasi ang ganda ng service, constant speed etc. yung Costumer Support lang ang badtrip kasi ang tagal sagutin pero okay lang kasi isipin mo naman ang dami nilang subscribers, so for PLDT dito sa Marikina Area, two-thumbs up! And again, siguro case-to-case basis din..by area din siguro.. this is not my opinion, this is base on my own experience.


SM
smartbro sucks · 15 years ago

pota.. ung share it wala? sana iupgrade nila ang CUSTOMER SERVICE NILA!!


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NO
Nong · 15 years ago

Kaya daw po nila ginawa ito para panlaban sa http://www.wi-tribe.ph na nag-double the speed with the same price. Lipat na din kaya ako. Sakit na ng ulo ko kaka-reklamo custcare hotline nila


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RE
revs · 15 years ago

if taga valenzuela ka wag ka mag wi – tribe. sa una ang bilis ng speed tapos kapag tumagal laging sira. one week na kaming walang internet tapos kapag tumatawag ka sa office nila laging sagot may upgrading o technical problem.


MA
macoolit · 15 years ago

2mbps pag gabi


Reply
PS
Psycotrompus · 15 years ago

uu, pre, tama ka dyan. kainis nga eh…


JE
Jerwin Paglicawan · 15 years ago

To avail the upgrade, go to the wireless center and you have to renew/reset your contract back again to 24-months with the exception of the freebie.


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WI
wimin · 15 years ago

Hi to all! How’s the connection during stormy or unstable weather??
thanks in advance!


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JU
Jung Eun Wook · 15 years ago

This is a BLANT LIE! My internet connection never went above 1MBPS! What more up to 2MBPS?! I’m going to terminate my smart canopy subscription as soon as I reached my motherfcuking 24 month lock in period.


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JU
Jung Eun Woook · 15 years ago

*BLATANT


JE
Jerwin Paglicawan · 15 years ago

Their website says:

“Current subscribers of Smart Home Wireless and Wimax also get that extra speed boost but without extra charge.”

http://smart.com.ph/bro/promos/home-plan-999.htm


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DA
dave · 15 years ago

i think dpat stable ung 2mbps eh ndi nman umaabot ng 2mbps ung speed nmin dto sa nueva ecija eh


Reply
JH
jhamez · 15 years ago

dito nga saken sa cagayan de oro, .48 mbps download,.29 mbps upload. yung base nga nila walking distance lang samen, kakainis nga eh. gusto pa ana nila ako ang pupunta sa kanila.


CH
Chris · 15 years ago

been a canopy subscriber for three years already. Just checked mine now and got 1.54 Mbps for download and a crappy .3Mbps for upload.

Improved speed? I don’t really know because I noticed faster speeds since our canopy got repaired last summer. lol.


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JH
jhamez · 15 years ago

i can’t even play a decent online game without getting disconnected all the time. have you tried calling their hotline? coz i can’t reach them thru landline and i don’t have a smart sim.


JH
jhamez · 15 years ago

Guys, my smartbro went terribly slow. Don’t know why and how. Bigla nalang humina and I can’t even reach their hotline. grrrrr … di naman to ganito kabagal nung september ah.


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CH
chamito · 15 years ago

I experienced faster speed before, I have the old canopy, been a subscriber for 3 years now, Its getting slower which is sad, prang balik xa sa speed nya nung mga first year ko pa. :( sana damay kmi d2. :)


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SA
sani G · 15 years ago

I’m using Smartbro canopy for 999. The regular speed is 1Mbps – 1.5Mbps since June 2011.

http://adf.ly/3Heaj
http://adf.ly/3Hgw3


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CH
christopher ammerlaa · 15 years ago

after the bast station was repaired was getting up-to 1.4mb/s http://speedtest.net/result/1552047196.png and after smart fixed my computer http://speedtest.net/result/1552097189.png. same old crap service


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JH
jhayzhon · 15 years ago

I’ve heard this when Smart Announce it on their Facebook page so I called *1888 to ask on how to avail this so called 2mbps upgrade. Sadly, it is ONLY AVAILABLE to NEW SUBSCRIBERS.

I’m using SmartBRO Wimax with 1mbps or 125KBps download speed and 50kbps or 6KBps upload speed.
2bars signal.


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CR
craigsoul · 15 years ago

wew. so unfair. we are paying the same we should get the same service


JO
jonaflormicfren · 15 years ago

That is good news, but the question is, when?


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BO
bOkz · 15 years ago

sir yuga in a related note, meron din bang ganitong balita sa globe wimax? thanks


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MI
MindanaoBob · 15 years ago

I’ve been a long term canopy subscriber for my backup connection. I just switched to the SmartBro and did a speed test. 30Kbps. Normal for Smart.


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CH
christopher ammerlaa · 15 years ago

Hi, over last weekend was getting speeds of 50-80kb/s, then at 1AM smart called said someone was coming today,sms at 5.30Am, nice of smart to call…not.now after basestation was off for a hour,most times its a hit and miss if the webpage will load,sites like yugatech, smart, Google. Ill wait and see


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SO
sonny · 15 years ago

matagal na 2mbps yung sa akin kaya lang upload + donwload = 2mbps hahaha 1.7 mbps lang pag gabi, yung oras na kung kelan tulog na lahat. hahaha pag daytime di aabot ng 1mbps. Yung sa canopy inuupgrade nila yung maximum speed, pag di pa na upgrade yung canopy nyo try nyo tawagan ang smart *1888 and ask for upgrade o di kaya sa twitter nila #SmartCares. Ganyan ginawa ko nung pinalitan ang canpy ko may mababang speed.


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GA
Gary · 15 years ago

Well one thing I noticed that’s significant is… SLOW, UNSTABLE
INTERNET CONNECTION. Been calling their
CSR and the same reasons they will tell you. Nothing gets fixed.


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LA
lance · 15 years ago

If you have access to your canopy interface, you can set it manually. I think 2010 and 2011 canopies have this in provision already, just befriend the technician :) He actually told me the max is 2MB, but they limit it to 1mb by default lol


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SA
sandara · 15 years ago

wow..amazing..i love it..more…i have some collection like this but i need more…please more..


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SO
Soul Annihilator · 15 years ago

This one here seems like a bot posting the very same nonsense reply on all blog posts. Will you please spamming the comments section just to get visits to your site?


CA
camhiliciouz · 15 years ago

got mine boosted to 2mbps when my connection was repaired by their technician.

not sure though if it was in fact increased to 2 mbps. my only reference was my torrent downloads.

how can i check it guys?


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JM
JM · 15 years ago

You can check your Internet Connection speed via speedtest @ http://www.speedtest.net


RO
robin · 15 years ago

wow..amazing..


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PR
pransis · 15 years ago

haven’t felt the increase yet. actually, my connection is on and off these past three weeks..


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NE
nearnine · 15 years ago

I’m from Bataan and using Canopy,
Haven’t experienced the increase yet.
I still got 1Mbps from the speed test.


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LA
lau · 15 years ago

the same old speed here in bay,laguna…


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RO
Ronn · 15 years ago

been a smart canopy subscriber since 2007, but we got the 2mbs speed january 2010 i think.

that’s a stable 2mbs all day 24/7 not until early this year, speed’s fluctuating at 12 noon to 10pm.

i guess what we need is a stable 24/7 connection.


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LE
Lezuric · 15 years ago

LOL.. nothing really has changed..


Reply

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