Subscribers complain about annoying Globe iToolbar

We received several emails today about the newly implemented Globe iToolbar. The iToolbar appears when you’re using mobile internet or tethering your device to a phone on the Globe network.

A few readers pointed out to us that this new implementation is automatically inserted by Globe to any website that your browse on the net.

The Globe iToolbar is an expandable toolbar within your phone’s browser that gives you quick and easy access to Globe services, Internet search, and your favorite Internet sites.

Globe’s reason behind the introduction of this toolbar is “to make your Mobile Internet experience much more convenient. You can now enjoy quick and easy access to your favorite Globe and Internet services.“.

As of May 2012, Globe Postpaid, Globe Prepaid, and TM subscribers with the following devices can see the Globe iToolbar:

iPhone 3G running iOS5 or higher using the native browser
iPhone 3GSrunning iOS5 or higher using the native browser
iPhone 4running iOS5 or higher using the native browser
iPhone 4Srunning iOS5 or higher using the native browser
Sony Ericsson LT15i Xperia Arc using Android 2.3 or higher using the native browser
Samsung GT-S5570 Galaxy Mini using Android 2.3 or higher using the native browser

The biggest complaint we are getting from Globe subscribers is that there’s no way to remove this toolbar. This has apparently distracted a lot of subscribers and ruined the user experience especially on mobile devices with very limited screen real estate.

As of this time, there is no way for subscribers to remove the Globe iToolbar. We’re getting comments from Globe regarding this issue.

Update: Globe says they are aware of the reactions of subscribers and looking into the next steps to address this issue.

Update 2: Looks like Globe Telecom has decided to drop the iToolbar on their mobile internet. We’re getting reports people are no longer seeing the Globe iToolbar when using their Globe mobile internet.

Update 3: Talked to a Globe exec who told me they already scrapped the whole idea of the iToolbar.

Hat tip Marc Obaldo, Ernesto Pacheco.

53 Comments on this Post

  1. GlobeFake3G4GNetwork

    We are paying for our internet service right? Tapos lalagyan nyo ng ganito na may ads. Big bullshit itong Globe. Di nyo nga maayos ayos signal nyo tapos ganito pa gagawin nyo? Napakabulok nyo talaga. Ayusin nyo na lang yang 3G coverage nyo na hanggang ngayon napakalimited pa rin mga ungas.

  2. nimrod

    What happen to Globe, first they Capped our internet usage and now they give us this annoying toolbar. I know how to access to Globe’s website. PLDT-Smart is the best Internet Provider that i can suggest. No CAP and No iToolbar.

    • I think itvhas analytics and I think Globe breaches its contract to their customers including me. I hate them. Now I need to pay for a termination fee to disconnect my line. I gind them a big greedy company.

  3. On the very first day na nakita ko to, sa sobrang badtrip ko pinacancel ko agad postpaid unlisurf ko without any fees. sobrang kalokohan na ito.

  4. mcometa

    Buti na langgg! Istorbo sa business eh!

  5. Yes folks! Globe = Greediness!

    Why? do you guys remember their email to internet subscribers, asking them to enroll their credit cards for automatic debit of monthly charges?

    THat’s one way for GLobe to somewhat dupe subscribers, coz even though their service sucks and you don’t wanna pay-up your bill, they will just automatically suck your money from your credit cards. and who knows what else and how much they would automatically debit from your account, had you registered for automatic payment of your accounts.

    They would think of ways to suck money out of their subscribers, come up with marketing ploys like this stupid toolbar slash Malware which obviously monitors what their subscribers are surfing, and possibly monitoring other things, like your location and other transactions that you do online, for use with their marketing strategies to come up with targeted advertisements, wherein you receive a pop-up ad, or maybe a text message telling you something that they have a promo where you’re near at.

    Really malicious on GLobe’s part!
    they should be sued for this iToolbar shit!
    they invaded the privacy of paying subscribers!

  6. Eizan

    That toolbar was nothing short of being called adware already. Geez. My goodness, Globe, why do you have to resort to such cheap tactics nowadays.

  7. I have posted a way to remove the Globe iToolbar. Check my post here: =)

    • Eizan

      Eww, ang poor mo ha. Begging everyone to go to your site para magka-views. Yuck, parang Globe lang with their iToolbar, haha!

  8. Churva

    ^ ulul! isa ka pa eh!
    para ka ring Globe!
    Style na bulok mo! inalis na nga daw yung toolbar eh! tapos ayan ka nag-aalok na tignan yung post mo para alisin yung toolbar!

    gusto mo lang ng may bumisita sa website mo eh! Kamote!

  9. hahaha globe is so greedy…..pangit na signal…pinageexperimentuhan lang ang customers…got a postpaid line from them….after 3 months pinacut ko na…unlimited everything ako then may charge akong nakikita kung anek anek…..customer service nila sucks!!!! more holds….bastos….walang alam….now im with smart….and smart satisfies me…ang lakas ng signal….soobra…..pati internet….and they will even call you if u recvd ur bill or may problem ka…..monthly nila ginagawa….kaya lipat na sa smart….and by the way…my aunt works with globe before and she says that ang globe ang laki ng utang thats why kumukuha nag globe sa pera ng tao….loads and charges….kaya if something is wrong or kinain ng load nyo….tawag sa cs….ipabalik ang load….im serious bout this…hehe

  10. chris_d

    I called to cancel our service and was informed of an “Admin fee” of 550 since our account is less than a year. Though on the terms and conditions the amount (550) and time (12 mos.) are not indicated. The plan we even got was a SIM only plan and we made sure there was no contract.

    So if you are thinking of getting a SIM only plan, read all the fine print. When we signed up this was not informed to us.

  11. itachi1

    I thought we’re talking about annoying toolbars… Funny how this turned to other ugly scenarios. If you’re not happy with one ISP, there’s always another one out there.

    • benchmark

      I agree with you. And in my opinion, there is no perfect, provider here in Ph….unless the government make an action and not too greedy on everything. Well its just my opinion.

  12. Kendrick

    I’m glad naka-SMART ako! i’m using an iPhone4S and so much satisfied with my data connection. My friends switched to SMART also after realizing that GLOBE has a very poor connection..Dagdagan mo pa ng annoying iToolbar na to. Ayos lang ang GLOBE sa TVCs ang pagpapapogi pero bulok ang service! =S

  13. Guys, The toolbar only works in http:// but if you access https:// the tool bar will be gone because of https browsing is secure and if you see the toolbar agin report it to globe… Try browsing facebook at to secure the data connection


    Go there, and click “Yes”

    And *poof*, the button’s gone.

  15. For example, a test will have the individual choose a, b, or c, or true or false.
    Restlessness or tiredness without any reason. The quiz statements are shown
    below in italics and my comments and answers in the standard font.

  16. I am currently using Globe Tattoo stick . Annoying tool bars and ads will appear. Wtf****
    Globe please get rid of this… before I switch to Sun.

  17. Ian Pestelos

    They’ve done it again, now bundled with annoying modal popups which will only disappear if you wait for a few seconds.

    Why do I get the feeling that Globe has poor insight to usability? Same feeling I have with their recently launched mobile apps.

  18. That annoying piece of crap icon is back with a vengeance…

    Why are they so focus on those things instead of improving network service?!?!

  19. Putang ina mo Globe mamatay kana

  20. No,Globe has not discontinued its toolbar. It still pops up randomly. Haven’t found a popup blocker to knock it out yet. Tried Adblock Plus. No good.

  21. It seems Smart’s doing the same thing…and I’m on ppstpaid

    • yes smart also injecting this fucking script that makes my native browser bottom useless.

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