Several readers sent in reports that Sun Cellular is allegedly capping their 2Mbps unlimited 3G internet (Sun Wireless Broadband) to just 640Kbps.
While this bandwidth capping has not been official confirmed, a number SWB users have been sharing bandwidth results from their experience that there’s indeed some sort of capping going on (using Mobile Data Monitoring Application).
The Sun Wireles Broadband (SWB) unlimited service has a monthly service fee of Php799 (the cheapest 3G internet service in the Philippines) for unlimited 3G internet within Metro Manila. Sun Cellular promises speeds of up to 2Mbps on their 3.5G network. Consumer reports on 640Kbps cap is definitely a significant issue and it’s possible their network is already clogging up (a victim of their own success?).
I have contacted Sun Cellular for an official response to this issue and they promised to get back to me. Will update this post once I get official word from them.
[...] Sun Cellular caps 2Mbps 3G to 650Kbps Several readers sent in reports that Sun Cellular is allegedly… [...]
I’m taking this opportunity to vent a bit. I subscribed to Sun Cellular Postpaid Broadband since the store agent gave an assurance that it will give me a fast and reliable internet connection in Muntinlupa. Unang araw na ginamit ko ang product, hnd umaabot ng 100kbps ang signal. Tumawag ako sa customer service, they said magsusubmit sila ng ticket to resolve my issue. They promised na within 24 hours magbibigay cla ng feedback. Naghintay ako pero wala. The next day tumawag ako, on the process pa daw ang concern ko. I asked for a supervisor, the agent transferred me to Miss Alphie, Officer in charge daw sa floor. Sabi nya, ifoforward daw nya ulit ang concern ko and she promised to give me a call back within the day. Guess what? Wala akong nareceive na tawag. Third day, tumawag ako ulit sa kanila, tinanong ko ang agent na nakasagot kung bakit walang callback si Miss Alphie after nyang mag promise. Sabi sakin ng agent after 10 minutes siguro sa call na yun, nakausap daw nya si Miss Alphie at sinabi daw ni Miss Alphie na tumawag sya sa number ko, babae daw ang nakasagot at naliligo ako. E wala naman. Ginawa pa akong sinungaling. I asked to be transferred to Miss Alphie, nung kausap ko na sya, sabi nya ibang customer daw pala yun na tulad lang sa name ko. I then asked for a supervisor, sabi ni Miss Alphie engaged pa daw sa call ang supervisor pero tatawagan daw ako within the day ni Jay Dulap, supervisor nila. Same thing happened; I did not receive a call back from the supervisor. The next day, tumawag ako ulit. Nakausap ko ang isa pang supervisor, sa araw din nay un, I received a callback from a manager. Sabi nya, makakareceive daw ako ng call the next day from a technician for troubleshooting. WALA NA NAMAN AKONG NARECEIVE NA CALL. Fifth day na ngayon at wala pa ring resolution sa concern ko. Ngayon may kausap akong CS agent, 1hr and 33 minutes na kame sa call habang sinusulat ko to dahil hnd pa rin daw available ang supervisor nya.They keep on saying na naforward na ang concern ko sa proper department at maghintay lang daw ako ng callback within the day. Sino pang maniniwala????? In my opinion, Sun Cellular has a very poor customer service. What a shame.
sun sbw is capped using sandvine. google it up.
ako din , ayw nila tanggalin sa bundle yung broadband.. payag sila na i convert sa 799 easy broadband para matanggal na sa bundle but i have to pay yung mga 150 since the day that they activated the sbw and they want me to pay the modem fee again..