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September 19, 2012

The Empire Strikes Back: NTC says Globe > Smart

Sometimes, press releases are hard to decipher. Oftentimes, we just summarize it for you. This time, we think we’ll just share the whole thing about NTC’s recent benchmarks between Globe and Smart.

So here you go — NTC study says that Globe’s legacy network is twice as better as Smart’s.

We wanted to see the actual research itself but this is all we got. Globe is holding a press briefing tomorrow to talk more about this development.

Update: We’re trying to get a copy of the original report by NTC so we can digest it for you better.

Updated: We got the original copy of NTC’s Press Release here.


68 Responses to “The Empire Strikes Back: NTC says Globe > Smart”

  1. location based says:

    my opinion, from a layman’s point of view: coverage, quality and speed is purely based on location and capability (2G, 3G, 4G, 4.5G and so on and so forth) of the cell site in that area where the subscriber is located.

    So kung gusto nila manalo sa contest, lagyan nila ng cellsite in all 4 corners of each barangay at dalawa pa sa gitna para super coverage plus 1000% capacity of allowance of service from the actual number of subscriber hehehe joke lang at suntok lang sa buwan na sana may matinong public utility naman sana sa pinas

  2. Gerard says:

    So it comes into question, why are these test results made available to the telcos?

    It should be sufficient for NTC to provide one company with its own test results to see how it fares with the NTC standards. And even if there is a legitimate agreement to provide all telcos with test results for all applicants, there should probably be some form of non-disclosure clause for the data.

    This just leaves so much doubt in the NTC’s integrity.

  3. Darwin says:

    No Yuga, the NTC study doesn’t say that “Globe’s legacy network is twice as better as Smart’s.”

    From the press release, here are the test results:

    1. Call Setup Failure Rate (CSFR)/Grade of Service: Globe – 4.45%, Smart – 9.95%. This means that for Globe, calls connect at 95.55% success rate on first try; for Smart, the success rate is 90.05%. Obviously, this doesn’t mean that Globe’s network is 2x better than Smart’s.
    WINNER: Globe

    2. Drop Call Rate (lower is better): NTC standard – 2%, Globe – 1.6%, Smart 1.5%
    WINNER: Smart

    3. Call Setup Time (lower is better): NTC standard – 14 seconds, Globe – 11.9 seconds, Smart – 11.74 seconds
    WINNER: Smart

    4. Average Signal Quality (closer to 0 is better): Globe and Smart – 0.5
    TIE

    5. Average Receive Signal Level: both FAIL

    From these, one can easily see that Globe’s network isn’t 2x better than Smart’s. One can argue that Smart’s network is marginally better than Globe’s, but the difference isn’t really human-perceivable.

    Disclosure: I’m a Globe subscriber

    • yuga says:

      Hi Darwin. I was quoting the title of the press release.

    • Ramon says:

      Thanks for digesting the document for us Darwin, but yea, yuga was referring to the overall statement of the document claiming that globe is better…but this document was an analysis from globe…

      This actually worsens globe’s reputation for me. Trying to manipulate facts to deceive the public? They’re becoming so desperate…

      Don’t get me wrong here, I believe smart would do the exact same thing if they were in the same position >_>

      we need to want until Yuga gets a hold of the original study from NTC before we can get the facts straight

    • kly91 says:

      I am a globe user too but i would like to quote this article to point out something on the AVE. RECEIVE SIGNAL LEVEL:

      “Globe’s press statement also contains a substantive misinterpretation of the test results in one of the key parameters – the Average Receive Signal Level. Globe said in its statement that: “The final metric is the Average Receive Signal Level with a minimum acceptable range of -85 dBm. Both telcos did not make it to the standard.”

      The truth, however, is quite different: Both carriers actually passed the standard. Globe registered a score of -69.83 dBm. But Smart delivered lopsidedly better results: -62.63 dBm. In this parameter, the lower the negative number is, the better the signal. Translated into layman’s terms, what this result means is that Smart’s signal level is up to five times stronger than Globe’s. In terms of customer experience, a stronger signal level means better indoor coverage, resulting in better voice quality, less drop calls, faster and more reliable SMS and higher data speeds.”
      ~ http://www.rappler.com/bulletin-board/12771-smart-refutes-globe-statement-on-ntc-test-results

  4. Adrian says:

    globe ako! wala kasi kameng binabayaran sa net eh haha 8mbps pa free! daling hackin ng system nila

    • unggoy says:

      U10l. ipagmalaki ba ang pag nanakaw. haha. kahit anong bilis ng internet mo kung nakaw, wala din.

    • troydeleon says:

      proud pa siya

    • pulis says:

      ug0k. hindi dahil nakakanakaw ka na e mas matalino at mas mautak ka na sa ibang tao.. mas MASAMA ka lang, at hindi ka dpat maging proud. may karma yan.

    • adrian says:

      hindi ako proud, kayo b naman mag digitel smart bro, globe 1500 monthly tapos 10-100kbps lang nakukuha? mdaling araw lang bibilis.. Fair ba yun? Sinong di maiinis? It’s unfair,, mahal mahal nila maningil tapos ganun edi gumawa ng paraan yung kakilala ko n tga globe at shinare nya sken ^^

    • adrian says:

      wag na kayo bitter. kung gusto nyo tuturuan ko na lang kayo haha,. Sorry to globe pero tagal namin ng suffer sa mabagal na net at pangangain nila ng load ngayon lang ako nakabawi. Makikishare lang ako sa bilyones na kinita nila sa palpak nilang serbisyo ^^^

    • Ramon says:

      Please don’t try to justify your actionS

      Nagnanakaw ka pa rin sa ginagawa mo, sa bandang huli… wala kang pinagkaiba sa sinasabi mong company na nagnanakaw sayo

    • MattR
      Twitter: zer0ice
      says:

      ang kapal ng mukha mo. bitter pa sila samantalang sinasabi lang naman nila na mali ginagawa mo. sana lang may HIYA ka, kaso wala.

      kaya hindi umaasenso ang ilang Pilipino dahil sa mga taong katulad mo.

      ikaw ang pabigat sa bayan. sana lang talaga tamaan ka ng hiya. SANA.

    • Bitter says:

      Dude, hindi naiitutuwid ng isang mali ang isang mali. Kapag laging ganyan wala talaga mangyayari sa pilipinas.

  5. Mumu says:

    Panay kayo reklamo! Mag landline nalang kayo! At mag wired net! Ano ba pagkakaintindi nyo sa building a new network at sa upgrading a network?! Parang house renovation at building a new house! Sus!

  6. stephen says:

    Kaya lang nasa Globe pa din ako kasi mga kamag-anak at kaibigan ko, Globe.

    Pero totoo yung dropped calls, delayed texts at fluctuating signal. Nakakainis. Sobrang gusto ko nang lumipat sa SMART since July, di ko lang talaga magawa at puro Globe subscribers kakilala ko.

    Hintayin ko nalang na sabihin ng Globe na tapos na yung network modernization nila. Sa ngayon, tiis-tiis na lang.

  7. Marco
    Twitter: countocram
    says:

    and this article says that Smart is better than Globe

    http://www.abs-cbnnews.com/business/09/19/12/smart-network-better-globe-ntc

  8. coachjojoc says:

    Globe? Better? Surely you jest.

  9. zer0ice
    Twitter: zer0ice
    says:

    So apparently, according to NTC, SMART > Globe, and not what Globe is saying on it’s press conference.

    Also, for Globe to say that it’s “2X better”??? How did they measure that?

    Also, where did Globe get their data? I wonder…

  10. r3JAM says:

    I am a Globe subscriber but I find Smart’s infrastructure more mature and reliable translating to better quality when it comes to connectivity.
    On the other hand, I find Globe’s marketing (promos, offers, etc) better and more flexible comparing to Smart which could be a deciding factor for consumers.

  11. chinitoguy says:

    Mr. Olandres posted another blog containing the original copy of the NTC report. Smart is really better than Globe. What is Globe trying to achieve on this press statement?

  12. rein says:

    globe.corpcomm@GMAIL.COM
    .
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    lol

  13. rein says:

    ang sinasabi ni globe almost at par ang LEGACY/LUMANG system nila kaysa sa UPGRADED/BAGONG system ni smart na pinag mamayabang sa mga commercials nito.

    imagine nyo nalang yung ginagawang bagong system ni globe pag gumana na.

    Smart is better than Globe now.
    Globe will be better than Smart next year.
    Sun subscriber parin ako mura eh.

    • angry_bird says:

      naku ineng nagoyo ka naman ni Globe sa sinasabi ng bibig nila.

      50% tapos na ang modernization ni globe at gumagana na yung 50% na yun, hindi totoong pure legacy network pa rin nila ang pinapagana nila ngayon. Parang sinabi ni globe na 100% dapat matapos modernization bago nila paganahin ang new network nila which is hindi totoo.

      At saang lugar ba nagtest si NTC? malamang namodernized na ni Globe ang area na yun.

      Dapat din na nationwide ang test na ginawa ng NTC, mahirap yung specific area lang nila ginawa, AFAIK sa QC pa nila ginawa eh balwarte ng globe ang area

    • Ramon says:

      “This is vital because we realize that, in the end, it is the satisfaction and judgment of our customers that really matter.”
      -Smart’s press release

      I have to admit, right now, Smart really is the better of the 2 telcos, globe is trying take advantage of the study by lying about the facts

      I wonder if Smart would be stupid enough to do the same if they were in Globe’s position?

  14. tordj says:

    The title of this blog is misleading. It actually means that yugatech says that, globe is greater than smart according to NTC.

  15. Ramon Batista says:

    HINDI PA NG START MAG UPGRADE NG NETWORK SI GLOBE NYAN. AT GANYAN LANG ANG LAMANG NI SMART.SI SMART ANG DAPAT MAHIYA SA NEGATIVE ADVERTISEMENT NILA.

    GLOBE IS BETTER NETWORK COMPARED TO SMART.

    GO LANG NG GO

  16. Jojo says:

    In normal circumstances, this kind of competition would definitely benefit subscribers as the telcos would continuously try to improve their networks. Unfortunately what the report and what the press releases are showing is which of the two provides crap and which is crappier. Regardless what report comes out, or what body gives the test, I do hope the telcos do improve their service and let the subscribers be the one to experience the improvements and speak out.

    Both networks are having a hard time coping up with the requirements and services packaged with the newer smartphones. I was part of the first batch public rollout of Globe for Iphone4s and I was very happy with the service then. But now that both telcos have flooded the public with Iphone, S3 and the like, there are times I would just like to throw my phone in frustration of just making a call. I hope the telcos realize that they do not sell the phone but the service.

  17. Hey says:

    Well, totoo naman na 2x better ok si Globe. Remember, Di pa sila nakakapag upgrade. Then look at the results, halos magkalapit lang sila ng results, dapat super lamang si Smart kasi nakapag upgrade na sila, Samantalang yung Legacy Network ng Globe naka lamang pa sa isang test. I’m sure, kapag tapos na si Globe sa Upgrade nyan, wala na yang smart. :)

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Abe is the founder and Editor-in-Chief of YugaTech. You Can follow him on Twitter @abeolandres.

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