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October 31, 2012

TeleTech Virtual Job Fair

The TeleTech Virtual Job Fair is open to all subscribers and readers of YugaTech.

The Virtual Job Fair will happen from November 6 to 10, 2012 at 6PM to 10PM in the evening. During these times, the Live Chat will be active for applicants to ask questions to representatives of TeleTech.

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TeleTech Job Listing

Customer Service Associates
• Finished at least two years in College
• 6 months or more of customer service experience
• Competency using Microsoft Windows
• Exceptional Communication & Verbal skills
• Ability and desire to excel in a fast-paced work environment.

Technical Support Associates
• Completion of two years of college or technical school OR applied work experience
• Previous technical experience preferably
• Computer literacy, knowledge of internet and experience with software a plus
• Exceptional Communication & Verbal skills
• Ability and desire to excel in a fast-paced work environment.

Network Administrator
• BA/BS degree or equivalent experience.
• Prefer strong Cisco background (CCNA, CCNP, but experience is preferred to certifications)
• Experience working with an enterprise VoIP system
• Senior knowledge of WAN systems, networks, and applications.

Solutions Operation Support Engineer
• 1-3 years of Java or Java Equivalent
• or 1-3 years of C++
• Working knowledge integrating with Web Services
• Working knowledge of CRM functionality and Concepts
• 1-3 years of experience working with Databases
• Understanding of CRM business
• 1-3 years working with HTML and Javascript
• 1-3 years working directly with business
• Experience in ITIL methodology
• Experience in networking
• Experience in Unix and windows environments
• Ability to drive multiple skill in resolving the issues

IVR Developer — Senior Consultant
• 3 to 5+ years experience in VoiceXML IVR technologies
• 2+ years experience leading, managing, mentoring and training small teams
• 2+ years experience in Advanced Speech Recognition solution design and development
• 1+ year experience in grammar design, development (ABNF, GRXML), and testing
• 1+ years experience in speech tuning and grammar analysis
• VXML, SSML, XML, JAVA, J2EE, JSP, .NET, C#, ASP, etc.
• Proficient written and verbal skills
• Strong understanding of Natural Language design and Directed Dialogue design techniques for speech applications
• Strong knowledge of various speech engine capabilities and tuning concepts
• Ideal candidate will have experience with Nuance and/or IBM WVS speech engines/tools
• Degree in Computer Science or MIS

Technical Consultant Java Developer
• 1 to 2 year practical programming experience in Java/J2EE, JSP, or C#
• Experience in Relational databases, database stored procedures and development (PL/SQL) and SQL Server, Oracle, and Informix
• Understanding of basic database concepts: basic syntax, constraints, normalization, indexes, and triggers.
• Experience with design patterns and data modeling.
• Familiar with Web services integration
• Knowledge or experience with AJAX and BASH
• Knowledgeable of client-based enterprise implementations and n-tier web application architecture and failover / redundancy concepts
• Good analysis skills
• Knowledge with Coding Windows Services
• Excellent written and verbal communication skills
• BS in Information Technology, Information Systems or Computer Science

Technical Account Manager
• 2-6 (Two to five) years managing Information Technology departments
• Experience working in Account Management with heavy client interaction
• Three to five years experience in an enterprise networked client-server environment.
• Thorough knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques.
• Excellent verbal and written communication skills
• Prefer certifiable technical skills. Acceptable certifications include but are not limited to Associate or Bachelor Degree in Computer Science, Microsoft Certified Product Specialist (MCPS), Microsoft Certified Engineer (MSCE).

IT Quality Assurance Principal Analyst
• BA/BS in CS/IS or equivalent experience.
• 6+ years of overall experience in QA software & application testing.
• 3+ years in a managerial role with excellent leadership skills working and resolving technical challenges & people related issues.
• Excellent communication and presentation skills.
• Technical and organizational leadership for software testing
• Strong project management/supervisory skills, superior organization and decision-making skills
• Aptitude for developing creative solutions for customers
• Ability to manage multiple tasks/projects simultaneously
• Ability to anticipate and solve problems.
• Experience testing web-based, e-commerce and desktop applications
• Expertise with QA automated testing tools & automated test development for same.
• In depth knowledge of Oracle database & NT/XP/2000 operating systems.
• Proven track record establishing QA practices and full processes.
• Strong project management experience with complex projects is deadline and delivery oriented.
• Excellent attention to detail, proven track record providing results.
• Proven ability to motivate others and builds relationships at all levels.

Senior Systems Administrator
• Three years experience in administrating a Windows domain environment with 15000+ users.
• Four year Technical degree from an accredited college, university or technical school.
• Must have multiple certifiable technical skills such as: Microsoft Certified Systems Engineer (MCSE) plus Internet certification, Microsoft Certified Professional (MCP), Microsoft Windows 2000 certification
• Excellent customer service skills.
• Work experience with networked client server environment mandatory.
• Experience with Microsoft Windows 2000 Server in a multiple domain environment
• Experience with Windows 2000 and Windows XP operating systems
• Experience with Microsoft Exchange Server, Proxy Server, Internet Information Server, SMS
• Experience with Web and FTP servers, Firewalls,
• Experience with DNS and WINS servers, Remote Access Servers and TCP/IP
• Ability to train and mentor junior administrators and grow their skills
• Ability to maintain cooperative working relationships with counter-parts within the client project, TeleTech, partnership and industry.
• Excellent time management and organizational skills.
• Knowledge of network Anti-Virus software, NICE Universe, Genesis or other telephony software is beneficial, but not required.
• Able to read, analyze, and interpret technical procedures, manufacturer technical documents, and governmental regulations pertaining to data communications.
• Able to write technical reports, procedures and correspondence that are clearly understood.

IT Quality Assurance Senior Analyst
• BA/ BS in computer related field, or equivalent experience, or computer certifications
• Intensive Oracle background with strong SQL skills
• Strong Windows testing experience in a client server environment
• Experience with multiple bug tracking tools
• Experience with multiple test management tools
• Strong understanding of QA principles and methodologies
• Over 5 years of experience with the software testing in multiple environments
• At least 5 years of experience with relational database management systems
• Have the ability to determine interdependencies between affected divisions, departments and systems
• Ability to write Test Plans, hire testers, estimate and schedule testing or they are very technical and know a programming or automation language.

Telecommunications Senior Analyst
• 3+ years experience with CMS (both emulator and supervisor and some Unix experience a plus)
• 3+ years experience with PBX programming (vectors/VDNS)
• 3+ years experience with digital trunking (Cisco gateway experience a plus)
• 3+ years experience with AES servers and /MAPD connections
• 3+ years experience with a large scale VIOP network. (CLANs, Medpros, IPSI, regions)
• 3+ years experience with Avaya hardware. (CLANs, Medpros, IPSI)

Solution Operations Support Engineer Lead
• 5-7 years of applications and systems support
• 3-5 years managing a technical support team
• Familiarity with common technology systems
• Windows and unix operating systems
• Web-based / various browsers
• ISS / web servers
• Javascript / HTML
• Montitoring tools (Wily and SCOM)
• Databases (Oracle and SQL Server)
• Excellent written and spoken skills
• Experience managing techncial outage situations
• Experience in cross-functional coordination and management
• Experience in networking troubleshooting
• Experience in ITIL methodology
• Ability to drive multiple skills in resolving the issues

Technology Team Lead
• Two years technology experience in a call center or technology environment. Appropriate experience in a networked client server environment.
• Multiple certifiable technical skills. Acceptable call center related technical certifications include but are not limited to: Associate or Bachelor Degree in Computer Science, or Microsoft Certified Systems Engineer (MCSE).
• Demonstrated expertise in Windows operating systems and troubleshooting networking support.
• Provide professional technical and quality customer service to our internal and external customers. Quality is defined in terms of customer satisfaction.
• Excellent time management and organizational skills.
• Demonstrated commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology.

Desktop Support Technician
• Knowledge of call center business
• Desktop support experience
• Microsoft Certification
• Cisco Certification

Technology Project Manager
• Bachelor’s degree in Computer Science, Electrical Engineering, I.S., I.T., or equivalent technical training experience
• Call Center and/or Networking Project Management.
• Project Management Professional (PMP) preferred.
• Strong technical background with emphasis on voice and data applications and call center platforms.
• 3 to 5 years Project Management experience.
• Experience in Call Center Outsourcing preferred.
• Experience in managing multiple projects simultaneously (project 2- 3 months).
• IT experience desirable.
• Excellent communication skills, both oral and written.
• Extensive client presentation skills.
• Computer proficiency and moderate experience with desktop applications.
• Excellent customer service skills. Provide technically correct and quality customer service to our internal and external customers.
• Ability to manage multiple projects/tasks with changing priorities in a dynamic call center environment.
• Strong team member that is able to coordinate multiple requests from our external and internal customers.
• Strong managerial skills and technical skills.
• Excellent time management and organizational skills
• Ability to translate business process to technical models and solutions.

Senior Network Administrator
• BA/BS degree or equivalent experience.
• Prefer strong Cisco background (CCNA, CCNP, but experience is preferred to certifications)
• Experience working with an enterprise VoIP system
• Senior knowledge of WAN systems, networks, and applications.

Technical Support Agent (Novaliches)
• Good English Communication Skills – ability to explain technical details in an instructional manner to make it easy to understand in lay-man’s terms.
• Graduate of a Technical course or at least 1 year in college, preferably in a technical course.
• Related work experience (Call Center or IT-related) is an advantage!
• Adaptability to a shifting work environment is a PLUS!
• Knowledge in Computer Operating Systems and internet applications like Microsoft Windows/XP, Macintosh and Outlook.
• Strong computer typing skills and ability to multi-task.
• Tech-savvy with Android OS and other digital media knowledge.
• High School graduates are welcome to apply, but with previous experience in related IT field is required.
• Willing to work full-time (not currently enrolled).
• Customer Service Representatives for Credit card, Healthcare and Australian Account (Pasay)
• Completion of at least two (2) years of college education
• Preferably with six (6) months work experience in the call center industry
• Strong conversational English communication skills including colloquial and idiomatic phrases
• A strong ability to analyze, negotiate, and resolve delinquent accounts promptly
• A working knowledge of MS Office products: Mail, Word, & Excel
• Applicants must be willing to work in Pasay.
• Fresh graduates/Entry level applicants are encouraged to apply.
• A full-time commitment to deliver relevant solutions on time in a dynamic, fast-paced environment

Technical Support Assocaiates (Cainta)
• Excellent and Conversational Communication Skills.
• Completed at least 2 years of college in any course.
• Good to Excellent PC troubleshooting and networking skills.
• Must be willing to work in Cainta.
• Shifting Schedule.
• Fresh Graduates and Career Shifters are welcome