I have been 90% dependent on online banking for years now. I think I have accounts from all banks that offer it — BPI, Equitable-PCI, UCPB, Metrobank, Citibank and HSBC — and most of my online trasanctions are billed or paid thru any one of these facilities.
Imagine my disappointment when MetroBank Direct did a system maintenance last December 30 while my credit card bill will due on January 1. When their online banking service came back the following day (December 31), I logged in and hurriedly tried to pay my credit card bills. Alas, my bill payment subscription for one of my credit cards is nowhere to be seen (I may have deleted the subscription but I highly doubt that). I then tried to create a new subscription but their system no longer support the specific card I needed to add (and this credit card is actually one of their very own cards!).
Ok, maybe some glitch. I called up customer support asking for some clarifications but they tell me the issue could be from my end. Wait, how could their system not run from my end? They agreed to log my complaint so I can follow it up and they suggested I go to the bank instead. Duh, it’s a week-end and my due date is on a Sunday.
That’s it, I won’t pay my bill until they fix their system.
Metrobank Direct tends to go offline after 12 midnight for some maintenance.
You might want to have your phone banking activated just incase MB Direct is under maintenance again ;-)
It’s good that you logged a complaint with them. At least if they impose some sort of surcharge on your not paying that particular card, you could clearly point out what you’ve experienced (underscore the stupidity of the customer service rep for telling you to go to the bank on a Saturday) and easily bitch about it.