Zest Air Promo Mechanics
1. The Standard Chartered Bank (“Bank”) Fly For Free Promo (“Promo”) will run from October 10, 2008 to February 27, 2009 (“Promo Period”).
2. The Promo is open to non-Standard Chartered Bank cardholders. Existing Standard Chartered Bank cardholders applying for an add-on credit card or supplementary card as well as those who voluntarily cancel their cards and subsequently apply for new Standard Chartered Bank credit cards within the Promo Period are not eligible for the Promo.
3. Applications must be submitted within the Promo Period and approved no later than March 31, 2009, and the approved cards properly delivered or claimed by June 30, 2009, in order to qualify under the Promo.
4. All credit card applications submitted within the Promo Period are subject to Standard Chartered Bank’s final credit approval and shall be processed independent of eligibility for the Promo.
5. Standard Chartered Bank Platinum Cash Rewards, Gold Visa/ MasterCard, Classic Visa/MasterCard and D3 Visa Cardholders (“Cardholders”) approved within the Promo Period will receive a Fly For Free Gift Certificate (“GC”). One (1) GC is redeemable for one (1) roundtrip ticket to any Zest Air domestic destination. For more information about Zest Air domestic destinations and flight schedules, go to http://www.zestair.com.ph/
6. Cardholders approved under the Promo are entitled to receive free GCs based on the type of Standard Chartered Bank credit card approved:
• Two (2) GCs for a Platinum Cash Rewards Visa credit card.
• One (1) GC for a Classic or Gold Visa / MasterCard and D3 credit card.
7. To redeem the GC, the Cardholder must call the Zest Air Reservations Hotline at (02) 855-3333 and book a flight. Booking and travel must be completed no later than the expiry date indicated in the GC. All redeemed airline tickets shall be subject to Zest Air’s relevant terms and conditions.
8. To claim the ticket, the Cardholder must proceed to any Zest Air ticketing office and present the following:
• Original GC (must be surrendered in order to claim the ticket).
• Original valid ID with photo and signature of the Cardholder.
• If claiming thru a representative, the following additional requirements apply:
a. Signed authorization letter from the Cardholder
b. Valid ID of the representative
Ticket Offices Address Contact Numbers
Zest Air Ticket Sales & Cargo Bldg Domestic Road cor Andrew’s Avenue Pasay City Tel No: 853-1957 / 854-7158
Fax No: 853-1958
Express Ticketing Office Domestic Airport, Consessioner’s Area, Pasay City Tel No: 852-4313
Fax No: 514-4311
Alabang Ticketing Office Space 2114 via Mode Zone Festival Supermall, Alabang Muntinlupa Tel no: 809-2395
Fax No: 809-7586
Cubao Ticketing Office Unit 38, Shopwise Bldg, Timesquare Ave, Cubao Quezon City Tel no: 913-4429
Fax No: 913-4416
Makati Ticketing Office G4 BSA Towers, 108 Legaspi St. Legaspi Vill. 1229 Makati City Tel No: 888-2003
Fax No: 888-2002
Malate Ticketing Office 430 West Minister bldg. Dr. J. Quinto St. Malate Metro Manila Tel No: 521-2089
Fax No: 512-8286
Caticlan Caticlan Airport, Malay, Aklan Tel No: (036) 288-7057
Boracay Phase 4 D’Mall Boracay Island, Malay, Aklan Tel No: (036) 288-3465
Cebu Mactan-Cebu International Airport, Pusok, Lapu Lapu City, Cebu Tel No: (032) 341-0225
9. For GCs endorsed to a person other than the Cardholder (New Passenger), the New Passenger must proceed to any Zest Air ticketing office and present the following to claim the ticket:
c. Original GC (must be surrendered in order to claim the ticket)
d. Signed letter from the Cardholder endorsing the GC to the New Passenger
e. Photocopy of valid ID (front and back) of the Cardholder whose name is indicated on the GC
f. Original, valid ID of the New Passenger
10. The following airline block-out dates shall apply:
All Souls Day October 30-November 04, 2008;
October 30-November 03, 2009
Christmas Season December 16, 2008-January 07, 2009;
December 16, 2009-January 06, 2010
Chinese New Year January 26-February 04, 2009;
February 14-23, 2010
Holy Week April 03-15, 2009;
March 26-April 07, 2010
11. Issued tickets can be rebooked for the same route within its validity period subject to prevailing rebooking fee plus applicable taxes. No Show and No Show at Gate fees apply.
12. All taxes, surcharges and fees that may be charged by Zest Air relative to the travel, shall be shouldered by the passenger.
13. Neither the Bank nor Zest Air shall be obliged to acknowledge, honor or replace any lost, mutilated or stolen GC or ticket.
14. Unless otherwise specified, this Promo cannot be availed in conjunction with any other Bank or Zest Air promotional program.
15. The decisions of the Bank on all matters relating to this Promo shall be final and binding on all cardholders with the concurrence of DTI.
119 Responses for "Zest Air Promo"
do you have a promo for laoag-manila route? pls do text me asap. 09207328498.
Hello,
Do you have a promo for CALBAYOG SAMAR? how much will it cost? one way and round trip? for tomorrows flight? tnx… you can contact me at my yahoo mail anytime or you can txt me 09298405129…
tnx….
can i ask if u have a promo from manila to cebu? plx txt me asap 09186702606… tnx!
Do you have a promo from manila to cebu? tnx
good evening!
i would like to ask if you have promo fare this summer,from davao to manila?travel on May 3,2009.
thank you!!!
Good pm!
Do you have a promo fare for a family of 7 this 2nd wk of may probably may 16 -20,2009 from manila to tagbilaran?
You can reply to my email add or call me at tel 920 2252/9202279.
Thanks,
juliette
good afternoon.. just want to ask if you have a promo fare from virac-mla. travel date: april 30, 2009.. please send me a reply at my e-mail:edilyn.delvalle@yahoo.com or text me at 09084415561.. thanx a lot
Hello!Can you please email me your lowest fare roundtrip to manila hongkong air fare only between April 5 to 15.Thanks
hello! can you please email me your lowest fare round trip from manila to tagbilaran air fare only from april 4 to 13. thanks
I would like to inquire about your flyt sked from bacolod to manila. And kindly send me the fare figure on April 13.
Good morning, I would like to check lowest fare for manila to hong kong round trip departure on april 17 in the morning and back on april 19 in the evening for five adults.thanks.
i would like to inquire for low fare for manila to tagbilaran round trip departure april 4 back manila april 11 kindly send email for info.
thanks
ernest
hello po ask ko lng kung magkno po ticket ng april 4 manila to osaka 1yr open s inyong airline..ska un pong promo nyo Manila, Philippines to Osaka, Japan (one-way trip): Php1,999 pwde p po b 2??
eto po # ko 09294992102 pwde po b nyo me itxt just in case n available p kau ng date n yan..
thank you po!!!!!
di ko na po maki ta ang site nyo go ako sa zest air sira po ba ang network nyo
ano po bang nagyari sa website nyo dati po nakikita ko po ang mga incoming flights ng zest air simula po ng sunday wala na po ang website nyo what happen po ba gusto ko po kasi makita para makakuha ako ng ticket on may 2009
hi good day!! may I know how much is the air fare from manila to bicol? roundtrip. Il be leaving on April 8, 2009. your reply be highly appreciated/ thank you and God bless!
pls inform me if you have any promo from davao-manila and vice versa flight this coming april 29-03(to manila from davao) then 05-07 april (manila-davao). pls help me. ty 09294866666
anong c.r.s ang gamit nyo……….thanks
do you a promo for manila?
hi, I just would like to ask your fare rate going to Manila and if you have promos now.. would appreciate your reply. thanks
I only ask if you havea promo this coming April or MAy from CEBU to Manila
hello,gud evening, i only ask if u hav a promo from TAGBILARAN to MANILA, manila to tagbilaran and how much it cost for 4 person only? thank you and hope u can assist and let me know soon.
Hello! do you have promo for the month of April, Cebu to Boracay, Caticlan? round trip. how much for 4 persons. thanks.
Hello,
Do you have a promo for CALBAYOG SAMAR? how much will it cost? one way and round trip? for tomorrows flight? tnx… you can contact me at my yahoo mail anytime or you can txt me 09298828497…
tnx….
jhen
Hello,
Do you have a promo for CALBAYOG SAMAR? how much will it cost? one way and round trip?april 15 tnx… you can contact me at my yahoo mail anytime or you can txt me 09298405129…
tnx….
helo! i only ask if you still have a promo from manila to iloilo this coming april 16 or 17 2009 ung 668 po na fare?
Do you have round trip tickets from Iloilo to Manila? How much and when does the promo start? Thank you.
helo!do you have promo to coron for 5 person rountrip po?or discount.
hello, would like to asked if there is still available seats for june 4, 2009 from lehaspi to manila roundtrip good for 5 person and june 8, 2009 from manila to legaspi roundtrip din for 6 person? tumatanggap po ba kayo ng bpi mastercard? please inform me asap via cp #09092000832 or 7834956 landline. i am looking forward for your immediate reply.
maraming salamat po.
jonah.
Bakit ganoon. Kung mag tingin ka sa site ng http://www.cebupacificair.com eh wlang nakalagay na promo. Ano yan? Baka lukuhan lang yan. If really its true sa promotions nila sana naman get inform nila sa site and then ilagay nila sa promo area. Hindi yong kahit saan mo makikita then if magregister ka di naman gumagana. Sana paki-ayos naman yan bago sila maglagay ng promotions into the site hindi yon send ka ng message na di mo naman alam kung talagang sa cebu pacific employee nga sila or hindi.
Comments ko lang naman to ano. Coz I check also the site and try to check where can I find the promotions and can register for having a fligth. Theres no informations a lot of it.
Sana next time na magpromo sila. Get clear really the cost and also the informations where you can pay coz as I read hindi pwede ibalik ang ticket.
Thanks and walang sanang magagalit. Its my comments if other is angry well its thier problem
Thanks
Michelle
just want to ask if you havea promo this coming May round trip ticket davao to manila and manila to davao?here’s my email add Cynd_12cute@yahoo.com..
wait for your response asap,thank you
Hi I just want to know if you have fare promo on May 7 flight Manila to Tacloban. please reply at my email at dudsie_1122@yahoo.com
do you have promo round trip manila iloilo..tnx
ask kulang magkano ung fare ticket to mnl-san jose may 15 departure balik sa mnl sa may 18, 09 pls. reply or txt me here 09156033997.tnx
how much the roundtrip of manila-san jose for 3 person
To Cynd… Bakit sa cebu pacific website ka nagchecheck? Wala ka talagang makikitang promo dun kasi yung promo is for zest air! magkaiba yung cebu pacific at zest air na airlines…haller…
do you have a promo for june 15th flight for Manila? thanks
il wait for your reply..
juz send ur rply to dalogdogjesse@yahoo.com. ty
hi..cnu po gs2 bumli ng 2 gift certificate ng Zest air.roundtrip po for only 3000 po dalawa na… im from cavite pls txt me @ 09272815580
for domestic flights lang po un.thanks
ano yan lukohan 10 kmi bka pde bawasan ang bayarin samin
Good morning, Iam Susan Manalo of Philippine Red Cross, we will have our biennial convention in December , tentative date between Dec. 1 to 15. Participants will come from our 96 chapters from Luzon , Visayas and Mindanao. In this connection , may we inquire from you if we can avail for group discount . To avail of the said discount what are the requirements. Since this is urgent , may we ask your assistance for an immediate reply to our query. May we also ask for your contact number , we have been calling the ff: numbers 855-3333,853-1957,854-7158, 8524313 but our efforts yielded negative results. What is your office hour and contact numbers. Thank you.
hi!! i want to know schedule for manila to tagbilaran on this coming july 24. and how much if you have a promo price?!!!! pls txt me asap 09077915083
Hi miss SUSAN ALCOREZA MANALO! You must again try the first one. 855-3333. I just called today! =)
do you have a promo for this month? How much is the fare from Ozamis City to Manila? Please send me a text asap through this number…09264141337… thanks
my dad received a GC for a roundtrip ticket. he went to a zestair office to inquire more about it. he was planning to go to bora kasi via kalibo.. and gez wat? he was told to pay taxes pa, amounting
my dad got a GC from standard charter for a rountrip ticket to a local destination listed. He went to Zest air office to inquire more. He was told to he still had to pay taxes,amounting to 5,000 pesos!!!! grabe! and i think he mentioned that was for one way pa. WOWWW!!!!
I hate hate HATE ZESTAIR and here’s why.
I made a booking via ZestAir’s website last JUNE 20 for a DAVAO – CEBU – DAVAO flight for 9 passengers departing August 22, 2009. ZestAir’s website is a bit weird. If you enter more than 1 passenger, it will give you a higher class/fare. So I booked us each separately — meaning 9 Record Locators, 9 different transactions, 9 different e-tickets, to avail of the lowest possible fares.
My credit card statement came, and BEHOLD. I was charged 10 transactions. This is the beginning of my ZESTAIR TORMENT. I called their customer care center and they put me on hold COUNTLESS TIMES, and long enough for the machine to cut me off. Which meant I had to call again LONG DISTANCE, talk to ANOTHER CUSTOMER SERVICE REPRESENTATIVE.
Some time last July, Cebu Pacific had a promo, and 3 of our companions cancelled their bookings with Zest to transfer to CebPac. So now I’m left with 7 charged (and paid for) bookings — with only 6 passengers.
I still haven’t gotten feedback regarding this. Until last SATURDAY, AUGUST 8, 2009 — or so I thought. ZESTAIR called me, but not to inform me that they found the double charge. No. They called me, 14 days from my flight, to inform me that OUR FLIGHTS ARE CANCELLED.
“Sorry Ma’am, all flights are cancelled until October. We can either refund your ticket or rebook your flight to October.” That was all I got.
I demanded to speak with a supervisor because I would not accept that they simply give me a REFUND for the cancellation. Of course, this is an immense hassle for us. It is NOT my problem that they cancel our flight. It SHOULD NOT be my problem and expense to book another flight.
ZESTAIR only has one DVO – CEBU – DVO flight daily. So when I spoke with the customer service agent that afternoon, her other alternative was that we fly DAVAO – MANILA – CEBU. Ano sila, hilo? Was I supposed to thank them for that offer?! That offer is ridiculous because the DVO – MNL flight departs at 4AM and the MNL – CEB flight departs at 8AM. *Cheers Zestair! you are the best in taking care of customers!* We get a cancelled flight, and in return you offer us a tour of LUZON, VISAYAS, AND MINDANAO in 6 Hours! Take note that we have to be in the airport 2 hours before our flight, so the entire “tour” will last 8 hours! You should promote this!!! NOT.
I asked to speak with whoever has the authority to fix my problem. And today I got a call from their manager/supervisor, some Jocelyn Tolentino, who offered me 3 alternatives:
* A Refund ( of P980 each! *woah I’m rich!!!*)
* DVO-MNL-CEBU flight (PILIPINAS in 8 hours, san ka pa?)
* Rebooking our flight to OCTOBER. (I forgot to ask if this was free of charge though. harhar)
She also mentioned that there is nothing they can do because company policy says they cannot transfer us to another airline. Because their management is incredibly generous (this is nothing but sarcasm, of course) they also booked us via Cebu Pacific (everyone, kindly give them a round of applause) and making us pay for it.
Who wouldn’t be a disgruntled customer?! To those who know me, you know that I have travelled A LOT. This had been, by far, my worst airline experience. I don’t know why I even bothered to make a booking via this airline.
Now, let me ask you, is there any establishment out there who can beat this kind of service? Would you like to fly on an airline who treats customers this way?! I don’t think so. Tell your friends.
i just want to ask the contact number of flight operation just want to know if my father is still working there as a pilot coz we have not been meet for a long time i am his son, couldnt access the right email to talk. thank you!
dennis ian salumbides
hello, can i ask if u have a promo cebu to manila at this month of september.text if they have ,my number is…09324726572….pls text back…thnx
hi, can i ask if u have a promo from manila to tagbilaran on 28 Aug – 15 Sep 2009. Please feedback this number 09206119135 Jun
gud pm..can i ask a promo from tacloban to manila on september 4 2009?? plz feedback this # 09186332542..asap..thanks……
gud day…. just want 2 ask if you have a promo from oct. 7 to 0ct 14, 2009? how much will i pay for 3 pasenger round trip davao manila? 09214396334
hello! go0d day!
since my family had planned to spend our h0lidays in baguio..
i was tasked to be the one incharged to check for our fare.
we are 5 in the family, 3 adults and 2 childs will be flying on december..
do you have this so called “packaged deal”? haha..or well, may i asked for the amount will be spending for our roundtrip ticket from kalibo-manila, manila-kalibo..
there is no yet fixed date but it’ll surelly be in the month of december.
h0ping for your response. thank you!
meron ba kayo promo sa may 2010? mnl to cebu?
do you have promo for the end of september and this coming october? how much is the ticket and how can i avail on it?
gud morning I just want to ask f u hve promo from roundtrip Manila to Tabbilaran for October 1 and 5?jst txt my # 09096389450..ty
hi, Zest air….
do u have a promo for January 2010
round trip manila to catarman…
Pls txt me.. # 09158815553
ca you inform me if you have a promo fligt ticket in january MANILA TO SINGAPORE
My cp no.09166004889
do you have promo from Tacloban to Manila this coming Dec. 13 to 20 and be back on january first week ? tnx
do u have a promo fare from mla.-tagb. dis coming dec.24, 2009 and and be back on the 1st week of january tnx
i just wanted t o ask if there still promo of billing for zest air fligth from kalibo to cebu as of now?and how much the fare should be pay? thanks…
I just want to ask if you have a promo for this coming january 2010, rountrip? manila-tacloban
just wanna ask if you have promo between Dec. 31, 2009 – Jan. 3, 2010??tnx
just wanna ask if you have promo between march 2010 – may 2010 for manila -tagbilaran trip. tanx and God bless
Our trip to Hongkong via Clark was thru Zest Air. Just want to commend the airline and its staff (Capt. Martinez Jr.) for making it beyond our expectations. My family and I had very relaxing flights to and from HK.
My children are so delighted with Zest Air (not to mention the good food we had on board for free).
do you have a promo from manila to tacloban
do you have a promo from manila to tacloban.THANKS
may promo ba kayo papuntang tacloban?ang alis ay sa december 24 salamat po.
Hello…. may i ask if you have a promo flight from Dipolog – Manila on December 18 and Manila – Tagbilaran on December 20? thank u. I really need your response. Pls contact me for your info at 09202374157
meron ba kaung promo ngayong december 23, papuntang manila. pls reply on my email account. thank you!
good day!!!!just wanted to ask if you have promo this month from davo to manila?hope you could response asap?looking forward to it thanks
Is there a promo next year? probably first week of january.
hi! i heard about the free fare for Standard Chartered Bank Card Holder, is it still available til now?? how to avail??pls do reply in my E-Add, significant_other31@yahoo.com
thank you very much!!
is there a website that boycotts zestair? I want to join. I hope they will be suspended from operating until they know how to take care of their customers. I will never fly with that airline again… They sucked our money away and they cannot even make considerations for us even if we booked our ticket 24 hours before our flight. These people are really full of BS. They should be closed forever. I do not care whether we run short of airlines.
hai!!!can i have you contact number here in cebu!!!and email me a promo,friday morning,davao…
Hi guys… just a warning ok,, if you want a nice and easy travel, better get away with this airline… I had a bad experience just yesterday, our flight from Kalibo going back to Manila was cancelled with so what ever reason… Any way if they have good management and care for their costumer they should prepare a good stay or arrange a flight for you.. But NO… have you ever heard about “PRIRITY CHANCE PASSANGER”..Are you out of your mind? We stayed in the airport over night… well treat as VIP… we have our own security…. Wake up guys… Go with the little higher price but recieving what is just…
Victim 1
my promo b kau s drting n 2010
2010 promo meron po ba?
helo zestair….
can i ask if u have promo this coming first week of jan 2010 for bacolod?pls txt….09182487205
thanks…….
good am. I have the same experience with dennis ian dalumbides. ZEST AIR deserve a KALABASA AWARD.
Hey guys,
It seems that the Most Refreshing Airline is really adding ZEST in the AIR!
I had a similar incident with this fucking Zest Air. I made a Mla-Nga-Mla booking on line for November 26-28. 3 days prior my departure, i got a call informing me that they are cutting their flight frequency to Naga and their service would only be available M-W-F; in short my flyt’s affected. I was given an option though; get a FULL REFUND or change dates. I told the guy that my dates are not flexible since I’m flying to Cebu on the 29th (via PAL bus class) and that I shouldn’t be inconvenienced by any management changes they’ll be implementing. Una, na charge na ako sa credit card, pangalawa, the dates were made available online so dapat they should serve their clients right! Anyway, i requested for a change airline which the agent gladly said yes but to my account. Diba, talagang nang iinis! Kasi daw wala naman sa options yun. So I said ” option ko ba yun as your client or option nyo lang?” I demanded to talk to the manager but instead, he said that he’ll raise the concern to their manager and will just give me another call within the day.
True to his words, i got a call from the same guy (Nov 22, 7pm) just to let me know na FULL REFUND lang or CHANGE DATES at wala ng iba. That really freaked me out! I demanded to speak to his manager, read this:
Agent: ” sir, if you want to talk to the manager, you can call our customer service hotline.”
ME: No! Don’t tell me to call them, ask them to call me! Ako ang kliyente ako ang patatawagin mo! Sobrang hassle tong ginagawa nyo sa akin!
Agent: ” Sir, wala pong tatawag sa inyo, dapat kayo po ang tumawag sa kanila.”
Me: “Putang ina! Ganyan ba talaga kayo dyan?! Tell the manager to call me!”
I waited but they didn’t bother to call. I sent an e-mail instead airing my sentiments and my frustrations because i don’t think i deserved to treated that way. The CUSTOMER RELATIONS MANAGER was fast to send a reply. And here it was:
Dear Ms. Argarin,
I will refer you to the Ticketing and Reservations Manager for your concern.
Thank you for bearing with us.
Best Regards,
Ms. Jo Trinidad
Customer Relations Manager
O diba ang sweet! Naturingang manager pero walang ginawa kundi nag forward lang. Ni hindi manlang nag effort na ipacify ang kliyente. The nerve of the lady to use her title CUSTOMER RELATIONS MANAGER! I just wonder how she leads her people.
Calling the attention of Jo Trinidad; you may want to attend one of my sessions of Service Excellence Plus. I also facilitate Customer Relationship Development Workshops. Hit me an e-mail lang and I would gladly include you in my class, libre na pati am/pm snacks and lunch!
Anyway, after that I didn’t hear nything anymore; so I sent a follow up e-mail. Thats the only time I got a call from their reservations and ticketing office. As usual, they gave me the lame excuse na kesyo mali daw ang e-mail na pinadalhan ni Jo kaya walang feedback. Hindi ba naman tanga, kaupisina nya hindi nya alam ang tamang e-mail add. In fairness, the two ladies were nice. Meg the Reservations and Ticketing Manager even made a follow up call pero wala din naman nagawa. I just got tired of raising my concern coz wala naman silang ginagawa to DELIGHT their clients. Even if Meg facilitated the refund, hindi parin enough yun para sa pambabastos na ginawa nila sa akin. I asked for a written apology letter signed by any of their corporate officers pero until now wala pa din. I guess its their style and way para mapagod na lang ang mga binastos nilang kliyente at manahimik na lang.
Nakakapanghinayang lang coz I thought ZEST Air will be different, pero wala syang pinag iba sa BULOK NA SERBISYO katulad ng CEBU PACIFIC at PAL! Naaawa ako sa mga pasaherong nakaranas ng ganitong KABASTUSAN sa kanila.
Sana the owner can read all these so they could do something about all these concerns before its too late. Baka magising na lang sila isang araw, magsasara na sila dahil wala ng gustong mag book. Remember, ilang beses na kayong nag overshoot sa runway! Hmmm….
Advise ko lang, think twice if you will do your booking with Zest Air… They may offer the cheapest (take note of the word CHEAP, sa lahat ng aspeto applicable sa Zest Air and word na CHEAP!) fare but think of your SAFETY and CONVINIENCE.. . .
They don’t know the meaning of CUSTOMER SERVICE, CUSTOMER CENTRIC, CUSTOMER LOYALTY AND CUSTOMER RELATIONSHIP. Wala sa Mission at Vision nila ang mag create ng ADVOCATES who’ll say something good about their service, instead the opposite…
Lastly, change your on hold music and remove the word CARE simply because you don’t know what the word means!
do you have promo this coming january 8, 2010? please reply.
I have read other blogs which also lambasted this CSR manager they have. Poor Jocelyn Trinidad, just look at her response to my letter- yun lang???
Dear Mr XXX,
We appreciate feedbacks from our valued passengers and rest assured that we will continue to find ways to provide the best service they deserve.
Your October 31, 2009 flight was cancelled due to aircraft situation, it was unavoidable and unintentional, and that the safety of our passengers is our utmost concern.
Please refer to the conditions of carriage at the back of your e-ticket regarding denied boarding compensation. We will be glad to rebook affected passengers to the next available Z2 flight or give full refund plus P150 denied boarding compensation.
Hoping for yur kind understanding and cooperation regarding this matter and thank you for bearing with us.
Best Regards,
Ms. Jo Trinidad
Customer Relations Manager
_________________________
JOCELYN TRINIDAD
CSR Manager
20 November 2009
Dear Jocelyn:
Thank you for allowing us to experience the services of your airline. On October 31, 2009, I was supposed to travel with my wife and four-month old baby for medical reasons of the latter.
I have already submitted a PASSENGER COMPLAINT FORM last November 1, 2009 which was received by your Traffic Representative Gift L. Grimaldo. However, I have not yet heard from you. Hence, I am writing another letter addressed to your good office.
Our experience has completely turned around our first impression of your airline – from Asia’s most refreshing to Asia’s most frightening. Please allow me to take this opportunity to complain about the inhumane treatment of the passengers in our cancelled flight Z2487 (old) / Z2 330 (new), scheduled to depart for BCD last Oct 31, at 1330H:-
(1) Chaotic handling of the affected passengers once the flight cancellation has been announced in the pre-departure area. After being retimed from 1330H to 1830H and subsequently to 2030H, the cancellation announcement has been made at 2000H. The series of ETD postponements is understandable due to the weather condition earlier during the day, but what has aggravated the situation is how the staff handled the cancellation notice.
Passengers have been advised to board the bus at the leftmost gate of the terminal which would bring us to the ticketing office. While it is the standard procedure of other airlines to allow pregnant women & those with children to board first, this was not the case. As a result, most of those stranded in are those carrying infants and children. To further add insult to injury, after being asked to wait for another bus to bring us to such ticketing office, we were finally advised that no such bus would arrive and we should just settle our rebooking or refund at the check-in counters.
(2) Absence of fair compensation to the affected passengers. The night before the flight, I got a call from one of your customer representatives regarding the 5-hour delay of the flight due to the situation of your aircrafts. I have shared with her my gratitude for taking time to advise us of such long delay, and also my frustration for not being allowed to be transferred to other airlines (with the company shouldering the fare difference).
And when the flight was finally cancelled at 2000H, the same remuneration could not be provided. While refund could be availed, this could not compensate for the fare difference should we decide to transfer to another airline. The earliest flight available that your company can shoulder is the regular flight of the following day, which is 24 hours later than the original schedule that we have booked. And should this option be considered, accommodation of the affected passengers could not be provided. I understand the limitations of your business model being a low-cost carrier, but even other LCCs offer such assistance.
(3) Ground personnel blaming the lack of just compensation to the Management. What is even more frustrating is your ground personnel admitting that they cannot do much in granting what we have requested because of the decision of the higher-ups. I understand that they have to do this to protect themselves in front of the passengers who are grieving, but this seems very unprofessional. Instead of being ambassadors of your airline, blame is put on the management. Consequently, the total brand image of your airline is shattered.
Should your or any of your representatives wish to discuss these in detail with me, I would happy to do so. I can be reached via…
Thanks and regards.
please let me know if you have a promo for cebu to manila by january 8,2010
let me know that can i refund my promo ticket from manila to tagbilaran,or can i transfer my flight ticket to another date jan. 04 to jan. 20,2010.
ang ganda ng zest air the best un nga lang zesto lang ung snak heheheheheheheheehehe
magkano kaya ang pamasahe papuntang manila from cebu
hi meron po b kayo mga promos hongkong ?
Do you have round trip tickets from manila to ilo2x? any promo? and how much? wanted it on jan.11 2010..please reply ASAP! thanks!
meron po ba kyo ng promo for manila to kalibo? at magkano poh? sa jan 17 2010 po sana gusto kung mag flight.. please reply asap! thanks.
hello… tanung lang po sanna namin kung maggkaanu po ang back and fort from manila to cebbu.3 days po.. 6 po kami bbyahe…tnx…plzz rep po..
asking for a promo tagbilaran to manila flight or vice versa
ask ko lng po kung mron promo for february and march manila to kalibo tnx…
nyehehehe kaya ka naman pala argarin nagrereklamo na di magaling ung customer relations manager eh nagbibigay ka ng workshop, galing ha!
talk about kayabangan and self-advertisement, wala siguro nagbabayad para umattend sa yo kaya lbre mo binibigay hehehehe
tingnan mo naman ang nag iinquire as against sa nagpopost ng kabadingan, sorry to say madami pa rin sumasakay sa zestair
hi… ask me lang if my promo kayo this month of april… kasi kukuha na kmi ng ticket from manila-tagbilaran… reply via e-mail ok …tnx
Just wanna know ur promo rates for April to May 2010, from Manila – Bacolod
just wanna know if you have promo rates for February to March 2010, from Puerto Princesa to Manila..tnx
Just want to know ur promo rates for May 2010 travel, from manila to iloilo. thanks.
asking promo manila to cebu and vise versa .tnx pls reply asap to my E-mail
may promo po ba manila to bacolod this march 2010???
kindly give me details of payment for atleast 9 person a round trip tcket on april 16 at am to april 18 of 2010, we having a CFC Handmaids of the Lord conference,,,,, thank you and GOD bless us…..
This Zest Air had ruined my vacation plan.. They told me that my flights were cancelled 1 week before my flight and they will just refund my ticket after 60 days.. Dangmalas!!! I can’t afford to book another ticket because it’s already late and the air fair from Singapore-Manila and Manila-Singapore has raised up to 750SGD 2 way on other airlines.. Now, I am forced to use my applied leave and stay home alone for more than a week (My housemates are all going back to Philippines and they were booked in other airlines)..
Mga leche kayong Zest Air kayo!!!! Magsara na kayo!!!
ANG HIRAP NAMAN… TUMAWAG SA COSTUMER SERVICE NYO…
meron po ba tayong promor for Manila to San Jose, Occ. Mindoro. my sched is on May 2 – 7/2010…magkano po ba? Thank you… Pls. reply po…
Hi, meron ba tayong summer promo sa manila to virac catanduanes?.Please inform nio aman kme agad thanx godbless.
Hi!! po meron po bang promo sa manila to cebu balikan po …….
magkno po kya plzzz…..
REPLY PO………
NOW W8 ko po
tnx en god bless……
Hi, meron po ba kayong promo from manila to Virac? Just inform us as soonest possible time…TNX Godbless!
hi!ask ko lang if you have promo on march 20-23 manila-roxas,round trip for 3 persons.Please reply asap,I have to get a ticket now.thanks….
….for airbus type lng.thanks.
do u have a promo to palawan for round trip. march or april.
ask lang oh akoh kung my promo kayo on march 14 from manila to tacloban?
may round trip ba kau na promo for marsch 27?
may round trip ba kau na promo for marsh 27?
test
Hi Josie,
Thank you for taking time to give your thought on my posted blog. Gusto ko lang po klaruhin na hindi ako nag yayabang. Unang una, i don’t do public run so no reason for me to advertise. I’m a corporate trainer at hindi ako nag cha charge per head.
Tama ka din naman na madami ang sumasakay sa Zest Air at madami ang nag i inquire ng mga promos nila. Pero hindi mo din ma de deny na marami ang nag co complaint sa SERVICE. And airing one’s sentiment and dismay is not a gay thing. Lagay mo lang po sa tamang konteksto at intindihin ng mabuti. Masmaganda po kung intelehenteng opinyon ang iyong ibibigay at hindi kung ano lang masabi lang na mayroon tayong opinyon.
Magandang araw sa iyo!
argarin
Do you have promo ticket trip manila to virac catanduanes?pls let me know..thanks
do you have promo ticket trip to boracay island, aklan?
pls let me get information about your promos, tnx
Please let me know if you have a promo from manila to masbate on april 20 to 22, 2010. tnx
Hi poh good morning..ask ko lng poh kung magkano ang charge for excess baggage.magkano poh per kilo
Zest Airways ba talaga eto? Nakakapagod na humagilap sa Customer Service na pwedeng sumagot sa mga katanungan ko. Halimbawa:
1) tanong: kung nasa cebu ang credit card holder at nag online booking for MNL to Bacolod, anong papers ang ipre-present ng passenger na nasa manila?
sagot: “e reservations clerk lang po ako, hindi ko po alam ang tungkol sa online booking”
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