There’s been numerous discussions by subscribers of Smart Bro to flood the NTC with email complaints about the service, or lack thereof, from Smart WiFi. Details of the plan are posted in my Smart WiFi entry here.
The plan is simple. Every DSL subscriber will email NTC (ntc@ntc.gov.ph) on December 24, 2005 and file complaints against Smart together with stats/records of downtimes and intermittent connections.
They’ve been spreading the word in my blog and other blogs where SmartBro is being discussed as well as forums and other bulletin boards.
This is by far the most sensible and most professional move by Smart subscribers. My blog has received over 1,300 comments and close to 40,000 page views just because of Smart Bro yet most of the comments were rants and cussing (where tons of them were already deleted). I hope that my blog has in a way help spread the word and enable subscribers (including would-be subscribers) to communicate and unite on this issue.
sana naman mabasa ito ng NTC at matulungan tau sa problema natin about sa smart wifi.. wag na sana gawing ng smart bro ang 12 months contract hindi naman na e enjoy at hindi sulit ang serbisyo nila….
bakit ganon, di man lang sinabi ng SMART na hindi sila nagbibigay ng PUBLIC IP ADDRESS? nakakasakit ng ulo!!! kasi gusto kong mag-download ng torrents and it’s required na may public ip add…grabe pakialam ba ng SMART kung gusto ko i-expose computer ko sa internet…dapat may priviledge na magbigay sila ng public ip…
sabi nung CSR sa SMART Hotline, para lang daw sa corporate accounts ang public ip, ano yon gimik para magpa-corporate account???
SMART sucks!!! i even lost 1week of connection last month, tapos sasabihin nila ipa-extend ko yung antenna syempre with bayad…grabe na to!!!
Huh? So far ngayon wala pa akong problem sa SmartBro ko, smooth ang connection and i can download tons inluding torrents.
Calm down dude.:)
Quote
jc says:
November 3rd, 2006 at 6:41 pm
bakit ganon, di man lang sinabi ng SMART na hindi sila nagbibigay ng PUBLIC IP ADDRESS? nakakasakit ng ulo!!! kasi gusto kong mag-download ng torrents and it’s required na may public ip add…grabe pakialam ba ng SMART kung gusto ko i-expose computer ko sa internet…dapat may priviledge na magbigay sila ng public ip…
sabi nung CSR sa SMART Hotline, para lang daw sa corporate accounts ang public ip, ano yon gimik para magpa-corporate account???
SMART sucks!!! i even lost 1week of connection last month, tapos sasabihin nila ipa-extend ko yung antenna syempre with bayad…grabe na to!!!
***********************************
Brad tanga ka lang
I’m Manok from Cebu (hard core gamer)
Knowing that smart wifi would have slower internet speed compared to globe which is cheaper by 5 pesos and faster like a DSL, but to no avail all their open slots within the area of installation is full, with no choice, I have to avail the Smart wifi. Reading some of your posts from Feb to present not all, made me laugh out loud coz the swearing being stated in your post happens over and over again. Well maybe some of you know that using smart wifi is sharing with subscribers within the radius of the signal so expected slow speeds in internet connection, downloading and online games. But WTH, I have no choice, suffer for one year ;P , well in torrent I have about 25 kbps dl speed and 25 kbps upl speed, its enough for now, (had reserved a slot at Globe ;P) , and online games, you have to servers within asia only, other than that you have to suffer lags during play time, I’m currently looking for a tweaking program made speacially for Wifi users, still have found none, I’m currently using TweakNow Powerpack 2006 which has an integrated internet connection optimizer and found out a little increase in speed, I’ve used cablenut program before on my dialup but don’t know if it would work with a wifi. If any of know know a tweak on Wifis please post the name of the program and your settings and speed. thanx. And by the way, I’m using Kaspersky Internet Suite and Windows Defender, and please update your version of windows at microsoft, if your version is pirated please post your address and I’ll share you a fully working patch, so you can update your windows including to what adapter you’re using for yuor Wifi connection for maximum compatibility. The tweak I’m using is available for download at http://www.torrentspy.com but first you need a torrent client Bitcomet or utorrent. Good luck ;P
punyeta!!!! bakit ba ganito tong lecheng koneksyon na to ha magiisang bwan na to tae talaga aayus pa ba to?!?!? bakit nung 1st month naman ok lang (last nov)… nung tumawag ako sa hotline kung ano ano pinagawa tapos umayos sya, tinanong ko what if magloko po ulit? sabi “do the same thing po” leche ilang beses ko na ginawa ganon pa rin!! kahit madaling araw nagloloko ang pesteng SMART na yan GRRRRRR
Waaaaaahh… Nagpakabit lang ako ng Smart WiFi kanina.. gumana ng ilang oras tapos hindi naman na nagCOCONNECT.. waaaaaah… Antagal mag “Acquiring network address”… @(*#&@(*#&(@*&#(*@&#(*@&#(*(*@*#**(**&@&#*… buti nalang may dial-up pa ako para magleave ng comment dito hehe….
Reply from 10.0.0.1: bytes=32 time=797ms TTL=64
Reply from 10.0.0.1: bytes=32 time=504ms TTL=64
Reply from 10.0.0.1: bytes=32 time=405ms TTL=64
Reply from 10.0.0.1: bytes=32 time=673ms TTL=64
Reply from 10.0.0.1: bytes=32 time=727ms TTL=64
Reply from 10.0.0.1: bytes=32 time=735ms TTL=64
Request timed out.
Request timed out.
Reply from 10.0.0.1: bytes=32 time=3120ms TTL=64
Reply from 10.0.0.1: bytes=32 time=3299ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2135ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2058ms TTL=64
Reply from 10.0.0.1: bytes=32 time=3204ms TTL=64
WOW!!! Smart Bro yan ha, kahit sa dial up di nyo makikita yan… 7x faster than dial up daw… and its 1am in the morning… WOW!
whooo…ang panget ng service talaga ng smart.. kung meron lng talaga iba na available d2.. bket ko pagtyatyagaan to.. mas mabilis pa dial up minsan.. grabeee.. kabisaddo ko na nga sinasabi ng custormer service e”sorry for the inconvience.. me on going technical activity po kasi e.. paki chk n lang po un connection every now and then” whahaha.. every week ganun sinasabi nila… every week present ako sa *1888.. ganun ka pangeeeetttttttttt….walang improvement.. walang kwenta.. galing lang mag advertise pero wala talang kwenta… sa mga nagbabalak magpakabit..sus.. magbasa muna kau.. ang dami na reklamo dahil sobrang palpak sila.. PALPAKKKKKKK..
Maybe they ought to do this again for the Smart Bro service. Its no improvement from Smart Wifi and their customer service is still bad and incompetent.
Hmmm… pareho pareho tlga mga reklamo natin ah, nag p aus ako ng connection last thursday feb. 22, 07. Then my dumating sa bahay saturday around 9am for fixing… (feb. 24) bilis noh?? 2 days amp… alam nyo ginawa?? Ganun lng din… ipconfig /release ipconfig renew etc…… Kya pg baguhan k tlga psasalamatan m pa sila sa kgaguahn nila eh, Hnd n tlga mbabago ung Speed nils 384kbps b ung sabi sa TV?? alam ko maximum speed is 20+ kbps swerte na mka 30 kht isa lng dina dowmload mo…. kng mhina ang signal at bulok service wla tlga mngyayari, so for now advice ko nlng sa mga smartbro users wag nyo i maximum security ung mga Anti Virus nyo kc isang factor un kaya n wwlan kyo ng connections, i set nyo sya sa minimum security pra hnd i block ung ips na na rereceive…. try nyo lng… ma bbawasan DC pro 100% ma d DC tlga kc hnd namn sya cable internet eh, sa signal sya nag bbase.. pg ngwa nyo na un mejo ok na bihira ma dc pro ung speed hnd na tlga mag babago un 20+kbps lng tlga ampotek… pra sa hinaing ng lahat!!! ANTAYIN NYO I PAPA IMBESTIGADOR KO YANG SMART… PRA HNDI NILA TANTANAN… OK B???? W8 NYO NLNG SA TV…. EMAIL ME FOR SOME CONCERNS RELATED TO SMART (SMART NGA BA?) GUD DAY….
Hmmm… pareho pareho tlga mga reklamo natin ah, nag p aus ako ng connection last thursday feb. 22, 07. Then my dumating sa bahay saturday around 9am for fixing… (feb. 24) bilis noh?? 2 days amp… alam nyo ginawa?? Ganun lng din… ipconfig /release ipconfig renew etc…… Kya pg baguhan k tlga psasalamatan m pa sila sa kgaguahn nila eh, Hnd n tlga mbabago ung Speed nils 384kbps b ung sabi sa TV?? alam ko maximum speed is 20+ kbps swerte na mka 30 kht isa lng dina dowmload mo…. kng mhina ang signal at bulok service wla tlga mngyayari, so for now advice ko nlng sa mga smartbro users wag nyo i maximum security ung mga Anti Virus nyo kc isang factor un kaya n wwlan kyo ng connections, i set nyo sya sa minimum security pra hnd i block ung ips na na rereceive…. try nyo lng… ma bbawasan DC pro 100% ma d DC tlga kc hnd namn sya cable internet eh, sa signal sya nag bbase.. pg ngwa nyo na un mejo ok na bihira ma dc pro ung speed hnd na tlga mag babago un 20+kbps lng tlga ampotek… pra sa hinaing ng lahat!!! ANTAYIN NYO I PAPA IMBESTIGADOR KO YANG SMART… PRA HNDI NILA TANTANAN… OK B???? W8 NYO NLNG SA TV…. EMAIL ME FOR SOME CONCERNS RELATED TO SMART (SMART NGA BA?) GUD DAY…. salvaje_084@yahoo.com email ung sang ayon ipa imbestigador ung smart… bwahahhahah!!!
I am a smart wife user for almost a year….but last Dec. 18,2006 my connection was gone….I keep on calling smart wife office but they always said that they will just work out my problem as soon as possible….now it’s already 2 months that I don’t have a connection, I tried to contact their toll free number again and again but always busy..I don’t know why……I’m really so disappointed with their service!
I’m suggesting smart wife staffs, if you cannot handle costumers problem, better that you will not have that business………your customers are your profit, so serve them well!!!!!!!!
every afternoon up to evening i can’t surf the net and i experience this problem everyday. I can’t subscribe to pldt dsl because there is no available port for the dsl in orchard dasma. bad trip talaga ang smart. scripted pa yung sinasabi ng mga csr nila. they always say the same things over and over.
every afternoon up to evening i can’t surf the net and i experience this problem everyday. I can’t subscribe to pldt dsl because there is no available port for the dsl in orchard dasma. bad trip talaga ang smart! scripted pa yung sinasabi ng mga csr nila when you need tech support. they always say the same things over and over.
Goodday to all SmartBRO subscribers. I have created a step-by-step procedure on how you can DO-IT-YOURSELF your canopy. Whenever you’re disconnected, you can point your canopy to other base station nearby. I have screenshots how to do it. It’s just simple. Just go to the url where the meridian guys always go to.
For complete details please see my article here: http://www.pinoyservant.com/YaBB.pl?num=1173350780
I hope this one will help a lot of smartbro subscribers. I believe this will lessen your calls to the scamming smartbro people.
Maraming salamat po. Kung may question po kayo sa isang step, just reply lang po sa board na yan. Let’s help each other. You may want to share the link to other smartbro subscribers.
God bless us all.
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i say for me smart bro is great coz you know why i haven’t experiencing any down fall for their connection well i say smart bro is not required for the some residence that has no fields in any IT industry coz they will not be aware for some certain action when they get in trouble in their connection..to resolve that problem in smart bro for some residential area hope that they change their antenna into an indoor not on outdoor area they should design it coz their antenna is so sensitive that it causes a break for the connection that’s what i have encountered to one of my neighbor who have subscribe to it..well in that i guess that will releave your anger to smart but of course im not one of them im just sharing my experince while using my smartbro @ Home sa tingin ko rin may problema din ang mga TSR nila when it comes to support hindi din sila masyadong aware sa mga nagiging problema ng smartbro nung nasa Meridian pa ang Smart Wifi at Bro wla namang naging problema dyan hindi lang naging maganda ang take over ng Smart sa Meridian Technology kaya hindi rin sila aware…
may mga ceratin procedures din ako na ginagawa kaya di ko rin na eexperience ang problema na ganyan..at aware ako kaya di ako nag loose temper when it came to connection..
bakit ganon, di man lang sinabi ng SMART na hindi sila nagbibigay ng PUBLIC IP ADDRESS? nakakasakit ng ulo!!! kasi gusto kong mag-download ng torrents and it’s required na may public ip add…grabe pakialam ba ng SMART kung gusto ko i-expose computer ko sa internet…dapat may priviledge na magbigay sila ng public ip…
sabi nung CSR sa SMART Hotline, para lang daw sa corporate accounts ang public ip, ano yon gimik para magpa-corporate account???
SMART sucks!!! i even lost 1week of connection last month, tapos sasabihin nila ipa-extend ko yung antenna syempre with bayad…grabe
sana naman mabasa ito ng NTC at matulungan tau sa problema natin about sa smart wifi.. wag na sana gawing ng smart bro ang 12 months contract hindi naman na e enjoy at hindi sulit ang serbisyo nila….
sana naman mabasa ito ng NTC at matulungan tau sa problema natin about sa smart wifi.. wag na sana gawing ng smart bro ang 12 months contract hindi naman na e enjoy at hindi sulit ang serbisyo nila….
talaga lang mebs huh?!
kaya pala pag wala ako signal e wala rin ang pinsan ko at friend ko na smart subscribers rin!!!
fyi, magkakalayo kami ng bahay…
try nyo muna e2 sa may “command promt” type nyo muna e2 “ipconfig /all” at check nyo kung tama yung ip na rerecieve nyo..dapat ang ip nde magffall sa “ip:169.0.0.0″ etc.. dapat nag start sa ip:192.168.0.0 etc. yan. then saka kayo pa assist sa CSR ng SMARTBRO…mahirap mag relay sa kuro-kuro..o di kaya e “Shutdown nyo yung Antenna for about 15 to 30 mins” pati ang PC na gamit nyo after 15 to 30 mins nyo bago buksan. atska ilagay nyo narin sa pinaglalgyan ng saksakan ng PC yung adaptor ng smartbro para sabay sila na mag ON.. Extension or AVR.. minsan kasi ang inaakala nating may problema minsan hindi yun ang nagiging sulution sa problema sa connection ng internet.. i can assure you wala ng ganyang ka grabeng problema ang smartbro.. kung ano man papalitan nyo nlng yung antenna.. TRY Nyo Muna yang simpleng Test na yan.. Kahit anong provider nmn may problemang ganyan at walang perfecto….
ngapla tanungin nyo muna yung CSR ng SMART Bro kung meron silang ginagawang activity sa site kung bakit wala kayong Inet..
where are d hotspots