Overheating issues with Samsung Galaxy Note 5
We received this message from Jason Perez.
Me and my friend Darren are writing this to you for awareness about the issue that we have encountered on our Samsung Galaxy Note5.
A bunch of users started to experience the issue after the Marshmallow June update on the Note5. We experienced overheating mostly when 4G mobile is on. The overheating is not comfortable to hold. This came with battery drain with battery life of 2-4 hours only from full to zero charge. There is signal loss as well. Majority of units affected are from Globe plans but there are Smart and openline units as well.
Since June, some had their units repaired by Samsung Service Centers. They replaced the motherboard as a resolution. However, a few users reported that the issue came back after a month even with the new board.
This August, some users had their units replaced because there is no more motherboard stocks. By the end of August, Samsung has no more stocks to replace defective ones so they started to offer refunds.
Starting this September, I have read that they already have stocks of motherboard. However, some are not that confident anymore with replacement of motherboard because there were instances that the issue came back.
As for my friend Darren, his motherboard was replaced. As for me, my unit is for refund because there was no motherboard available at that time no stock for unit replacement too.
We have created a Facegroup for this since we saw that there many users affected with the issue (100+) and it is alarming to us.
I am not sure if this is the right channel to share this. We just want users to be aware.
We not encountered similar issues with the Galaxy Note5 we have on hand. However, we do noticed that the battery life has been drastically reduced after the Marshmallow update. Perhaps another firmware update might fix this.
You and your friend’s problems are entirely different and we’re curious if there are many others who have experienced this.
* We suggest asking for an extended warranty for your device considering the circumstances.
* Watch out for firmware updates that might help fixed this.
Thank for sending us this information that we can share with our readers so they’re also advised about the possible issues.