What happens to my Samsung Galaxy Note7 now?

We received several questions from people who owned a Samsung Galaxy Note 7 asking what they need to do after the company issued a recall.

Here are steps you need to consider:

1) You may bring your Galaxy Note 7 to the dealer you bought it from. They will receive your Note7 and provide you with a replacement unit once the issue on exploding batteries have been resolved. This is more likely a new unit. There is still no timeline for this.

2) If you got it from a postpaid account, you will also be given some options. Smart has already made the announcement that they can replace your Note 7 with a different phone of your choice or temporarily suspend your postpaid account until this issue is resolved or give you a refund.

3) If you bought your phone from grey market, the online sellers may or may not receive your unit depending on the type of warranty you chose when you bought your Note7 from them.

Here is the official statement of Samsung Philippines:

[Statement] Samsung Will Replace Current Note7 with New One

on September 02, 2016

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

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1 Response

  1. JAMES says:

    Great article for those who possess units. The only thing is that the website looks a spam website due to ads before showing the contents. And I don’t like it.

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