fbpx

PLDT Call All extends Wireless Landline

Last Tuesday, PLDT also launched their PLDT Call All bundle — a wireless landline extension where subscribers can call anywhere in the Philippines. This promo is available to existing PLDT residential landline subscribers for an additional fixed monthly charge of Php250.

The bundle adds a PLDT Landline Plus (PLP) SIM card which can be used with any openline handset and serves as an extension of the fixed landline. What makes the PLDT Call All promo more expansive is that the mobile phone with the PLP SIM-card can be taken anywhere in the Philippines and still be able to call any landline number in its local area.

pldt landline plus

So if you have a fixed landline in Metro Manila (02), you can apply for an extension Call All SIM and carry it around in your mobile phone as a wireless landline. You can bring the mobile phone to Zamboanga or Iloilo and still be able to call any number in Metro Manila for free (and at the same time, be able to receive calls from landline with area code 02).

Globe launched their Duo service last month for an additional Php399/month but only allows for mobile calls as long as the phone is within the Metro Manila area. In essence, the PLDT Call All has much wider coverage.

However, Digitel complained to the NTC that the PLDT Call All promo violates the rules on interconnection of local exchange carriers (LECs). That means, if you make wireless landline calls outside of the local area your number is assigned, that is already an NDD and is subject to toll charges.

This could mean PLDT might be forced by the NTC to retract this service or restrict it to its local calling area (similar to Globe Duo). This rule is being enforced so that it will not compete with existing cellular service.

Subscribe to Blog via Email

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Join 985 other subscribers
Avatar for Abe Olandres

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and considered by many as the Father of Tech Blogging in the Philippines. He is also a technology consultant, a tech columnist with several national publications, resource speaker and mentor/advisor to several start-up companies.

174 Responses

  1. Avatar for theresa lemetares theresa lemetares says:

    re: pldt landline plus plan 399!!!!
    it really s*cks!!!

    please see copy of my email to the cust serv department of pldt… pati supervisor ng hotline walang kwenta!!! wala man lang naitulong sakin!!! ang bobobo ng mga CSR nila sa hotline!!! If I’m not mistaken sa ventus ung mga un!!! badtrip talaga! napakalaking hassle!!! if this issue won’t be resolved asap better for me to find another good wireless landline provider!!! bullsh*t!!!!

    customer****@****.***

    pldt complaint

    1/19/2010

    Hi, I would like to seek demand to register my account to plan P399.00. Or you may return the P300.00 eload deducted

    from my account yeaterday. I tried to call the hotline yesterday and talked to a supervisor (Lisa Dela Roca) and she

    told me that all they can do is to return eload not more than P100.00. I am very frustrated with PLDTs service right

    now. I’ve trusted the CSR whom I talked to the last time (she’s the only lady csr i’ve talked to for the past 2

    months). I called the hotline then to inquire on how to reload plan 399 and that CSR gave me wrong information. She

    told me to reload my account on 1/18/2010 and register to plan 399 by simply editing the amount from 300 to 399. I

    was frustrated yesterday and untill now because the plan that was registered to my account was plan 300 which is not

    applicable for me and I won’t accept the fact Lisa told me that your technical team won’t be able to update my plan

    from 300 to 399.

    Please have a higher officer call me back as soon as possible. I am not using any single minute yet on this plan!

    The female CSR caused so much trouble to me yesterday due to the misinformation she gave me! Again, I am very

    frustrated right now. If PLDT won’t give me the right action plan for this, expect that this would be the very last

    time I’ll reload using this sim and make sure to spread to all my friends and blog how poor PLDT service is!!!!

    Do some action!!!! I trust PLDT so much!!! Don’t let a good customer hate you’re company just because of a dumb

    female CSR!!!

    I am currently working in a customer service industry for more than 5 years and I know all my rights as a customer!

    Please put a RUSH on this demand to avoid anymore misunderstandings with me!!! I have so many important calls that

    need to be done yesterday but due to your poor service! I was not able to complete all those tasks!!!!

    Ma. Theresa Lemetares
    Senior Business Processing Specialist
    Integra Business Processing Solutions Inc
    092760*****
    (02)9231394

  2. Avatar for first_light first_light says:

    Some people wanted to have any newly launched products (like cellphones, appliances, computers, cars, etc.) to show off. But they end up not satisfied when they found out the problems. Be wise.

  3. Avatar for first_light first_light says:

    Last Jan. 7, 2010, I went to PLDT branch to apply/upgrade our old pldt landline (Php691/mo.) to Call-all (Php850/mo.) after reviewing/researching about this product. So far, after 1 hour and after I received the PLDT LL+ sim card for the mobile land line, it was activated and I was able to use it without any problem.

    LESSON: It is always a good practice to buy any products when it is already in the market for about 6 months to 1 year and when you found out that it is ok (in reviews). When it is already tested and the bugs are fixed.

  4. Avatar for trish8 trish8 says:

    grabe tlga mga tauhan ng pldt….r they hired d ryt staff….bullsxxx….never cnabi sakin na my 2 yirs lock in period pah….eh til nw wla kwnta!!! bd 3p tlga…den nina 2mawg ako f pde na cut off yng line nmin dahil super WALANG KWENTA i2ng call all nmin….imagne nsa btngas n nueva ecija kmi ,,d nman ako mka kontak sa bayan n other lndlne sa mynla….bd 3p tlga!!! den cnasabi pg lagpas na dw sa 60 free msgs na gve nla my byad na 1peso evry txt…kc evry mo. lng yng free 60 msgs.nla…eh bd 3p tlga …hnd na nga me mkalgpas sa 60 txt…sbra pah mningil sa add’l bill nmin …..ang msama pah hnd pla mka2 rcv ng msgs.frm. sun n globe…!!! so til nw..we’r sffring a bllshit srvces of it….den pg 2mwg kah sa htline nla …wla kah mkausap na mka2pg paliwanag ng maauz sa cncern koh……kylngan na tlga ma mbestigahn i2 ng maauz…so plz..sa mga my reklamo gwa tyo ng mgndang moves pra d2…imgne kng aayawn moh na call all dat alrdy actvated den u wnt 2 cut it off eh nid pah mgbayad ng 2k smethng….o kya nman till mtpos yng 2 yirs na cntrct eh 2loy2 pah dn ang billng moh na 250+……omg!!! nid nga mka tipid dn nw kasumpa2 pla tlga i2….so pls…do sme action nman……GB

  5. Avatar for Kinny Kinny says:

    YOU suck PLDT! Wala pa rin akong assigned number eh 8 times na daw ako linagay sa Urgent list!!! Mga sinungaling kayo. Talong talo kayo ng Globe Superduo and SUN double unlimited!

    Am seriously thinking of cutting my PLDT landline bec of this kaya lang paano yung helpers namin sa bahay? Kumuha na lang kaya ako ng SUN para sa kanila.

  6. Avatar for Rosanna Rosanna says:

    Bakit ako wala pa ring number? Ano ba ang system migration or enhancement? Bakit karamihan sa inyo meron na? Mid august ko pa hawak itong sim ng landline plus!!!

  7. Avatar for Kinny Kinny says:

    Ako naman porcelain ninja 6 weeks pa lang naghihintay! kakainis nga. Matagal na sa akin yung sim pero wala pa ring assigned number.

  8. Avatar for porcelain ninja porcelain ninja says:

    Hoy PLDT 2 months aka little more than 8 weeks na ako nag follow up sa inyo wala pa ring assigned number yung PLDT SIM ko? Ano ba!!!? Monitor within 48 hours eh naka 24 monitors na ako pareho naman sagot ninyo.
    “Sorry for the inconvenience nasama po kayo sa system migration. Please call back after 48 hours to check on your new number. I follow up ko po ulit”

    Do they just delete my requests when I put down the phone? Or ayaw na nila mamigay ng number? Bakit may mga booth pa sa malls?! Grrrrr!!!!

  9. Avatar for DIGITEL_hater DIGITEL_hater says:

    Ahahahaha, ang loser naman ng DIGITEL! Kung di kayo makapag-compete, MAGSARA NA KAYO!! Parekla-reklamo pa kayo sa NTC regarding sa Call All, kasi bulok ang service nyo and di nyo kayang makipagsabayan sa innovations ng ibang TELCOS.. Halos lahat ng subscribers nyo nagrereklamo sa bulok nyong DSL..

  10. Avatar for Christopher Christopher says:

    @Nina

    Mali yung information na binigay sa iyo ng kausap mong CSR.

    Visit this website and take note of the final FAQ item: http://www.pldt.com.ph/products/consumers/landline/Pages/Call%20All.aspx

    Question: What if I subcribed to PLP 2nd line prior to promo period of Call All (before May 24)?
    Answer: If you subscribed to a PLP 2nd Line prior to May 24, your subscription will automatically be adjusted so you can enjoy the bundle rate of P850/month plus unlimited free calls to your home zone from anywhere in the country.

    Ibig sabihin, explicit mismo sa kanilang FAQ nakasaad na kung kumuha ka three months before ilabas yang promo na yan, makakasama yung account mo sa bagong promo nila.

    So mali yung sinabi ng CSR na hindi ka pwede. Tumawag ka ulit sa hotline nila at mag-demand ka na kailangan nilang ayusin at isama ang account mo sa Call All. Pag hindi pumayag, ipakita mo yung website sa kanila Bigay mo yung website nila mismo at pabasa mo sa kanila.

    Ang pangit naman ng serbisyo nila! Bakit hindi nila alam yan eh yung information mismo about migration of PLP prior to the promo period ay sa kanila galing.

  11. Avatar for Nina Nina says:

    I availed of a LANDLINE PLUS POSTPAID SIM about 3 months ago and was hoping to upgrade it to CALL ALL since di ko pwede gamitin LAndline Plus ko outside Metro Manila. The customer svc rep told me di daw pwede upgrade to ALL CALL which sucks, because iisang company lang naman na PLDT ang mga svcs na ito. They should accommodate those who want to upgrade kasi babayaran din naman ng monthly. Kakainis kung alam ko lang they will have a CALL ALL offer di ko na sana kinuha itong LANDLINE PLUS sim na to!

  12. Avatar for Al Al says:

    1 week na wala pa rin activation yung sim card ko!
    I tried calling them everyday but those robots keep on answering the same thing, “sorry sir system enhancement lang po, please monitor 24 to 48 hours.

    One week system enhancement? 24 to 48 hours…my ass!

    2 days more and ill cancel my call all service Globe duo na lang ako. Buwisit!

  13. Avatar for dongkidoodles dongkidoodles says:

    I had my extended line (call-all sim) activated last july 2. I’ve been calling friends who have call-all sim in the same locality thinking these are free calls.

    When I received my billing statement today, found out that my calls to their call-all sim were being charged 89centavos per minute.

    I immediately called PLDT about this and the PLDT service representative told me that this is caused by saving the phone numbers on my mobile phone with the area code included, (045)xxx-xxxx instead of just xxx-xxxx. She told me the system is treating the calls as long distance calls.

    I told her that if that’s the case, my calls should have failed since my ndd was not activated on that sim. Moreover, calling fixed landline numbers in the area (with the area code similarly saved) were not being charged.

    She just said to email my complaint to their business center. But I emailed this blog first to warn everyone… remove those area codes to avoid unnecessary expense.

  14. Avatar for buensther buensther says:

    nakabili ako ng SIM last July 23. Lunch time. By 2pm, activated na.

    Then, dinala ko yung Call All sim sa Coron, Palawan. 5 days kami dun ng husband ko.. Kahit nasa gitna kami nasa isang isla or kahit nasa gitna ng dagat, lahat ng friends namin from manila eh nakakatawag. No charges on their side. Parang local calls lang. Nakakatawag din kami sa kahit anong landline, Globe or Bayantel sa metro manila.

    Sobrang tipid at pedeng mag-telebabad up to 10mins. Ok lang na mag-drop ang call, tawag na lang ulit. pero super sulit talaga.

    Nung nasa manila na kami, instead na tawagan ako sa Smart sim ko, tinatawagan na lang ako sa Call SIM ko kapag wala ako sa bahay.

    Sobrang nice nito. Superb.. Sulit ito dun sa mga taong wala lagi sa bahay at sa mga taong di makontak dahil wala ng cellphone load ang mga tao sa bahay nila…

  15. Avatar for Gen Gen says:

    I applied for the call all service last july 20 and to my surprise, I got the SIM + my landline number all at the same time. I was told that the activation will take about 12 hours pero mine was activated about 1 hour lang.

    Yung pag activate ng call all will also depend on your current balance. If may balance ka pa, it will take awhile for them to activate your sim. Ang mali lang nila, di nila agad sasabihin sayo na ganun. They will allow you to apply w/out telling you na may balance ka pa pala kaya di pa nila ia-activate. So whatever happens, you’re bound to pay and be locked up for 2 yrs. Although they said na kung wala ka pang number hindi ka pa daw masisingil ng P250/mo.

    And one more thing, I checked with CS kasi since i began using this service, i kept dialing number +02. I wasn’t informed kasi i thought ganun. I asked the CS and they said I might get billed with all my +02 calls. Grabe, nataranta ako. Pero “BAKA” lang naman daw…i asked if they can check…downtime daw kasi smart and pldt are merging datas. ang weird lang kung may charge kasi 02 din naman ang tinatawagan ko. Can anyone pls confirm kung possible ba ito?

    Thanks.

  16. Avatar for Allandi Allandi says:

    I already have one, I asked my sis-in-law working in PLDT, they (PLDT) removed the bundled NDD. Reason?! the DIGITEL’s protest regarding the nationwide coverage violating NTC’s Rules. For me to have it activated, I have to submit several documents instead of just calling for NDD activation. Until now I haven’t. Abala kasi…tsktsk.

    Pero ok din naman, kasi kung manakaw sya di pwedeng gamitin pantawag sa celfone.

  17. Avatar for Christopher Christopher says:

    I am not aware of the text. Nung sinubukan ko text yung Globe number ko gamit yung call-all sim, nakarating naman, although delayed ng ilang minutes. Now I have several questions:

    1. Yung 60 text ba na free, applicable lang ba siya sa Smart or kahit anong network, pwede ka mag-send basta within the free 60 text. Nakakatanggap naman kahit anong mobile number galing sa kahit anong network. But the thing is, hindi ko alam kung yung 60 free text is applicable lang sa Smart. Kapag Globe, Sun etc na, may 1 peso per send.

    2. Yung 60 free text din ba na yun eh every month? Or Pag naubos na yung 60 free text eh wala ka nang free text sa buong buhay mo?

    3. Yun bang free local calls, applicable lang sa PLDT landline? Or free din siya kahit anong landline gaya ng Bayantel, Globelines, Digitel, etc?

    Sa mga sasagot, salamat in advance.

  18. Avatar for e2000 e2000 says:

    i had availed of this line more than a week now. I wasn’t able to get activation till after a week. The glitch apparently came from a data entry error from pldt business center. so all my calls to 101-328 were a waste of a time since they just keep on telling me to monitor after 24 hrs each time i call. so i just went back to pldt business center to either have it replaced or fixed.
    anyway after having it activated a few hrs. i was testing it calling and texting. i was able to send out text messages but not able to received text even from pldt landline plus users. does anybody else have this problem?

  19. Avatar for aki aki says:

    okay to. affordable talaga cya at handy. no hassle pa kesa pag cellphone ang gamit magloload ka pa. dito di na. want to sawa ang usage nya.

  20. Avatar for willy willy says:

    as per PDLT CSR, all call are treated as local calls even if you are in Palawan or Cebu but you have to be calling to your home zone. If you call anywhere like in Davao there will be a charge of P1.00/min. Check with their CSR or call 101-328 to double check or go to their site. I think Lex has given us the link.

Leave a Reply
JOIN OUR TELEGRAM DISCUSSION

Your email address will not be published. Required fields are marked *