The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. “Today, we are delivering sophisticated, AI-enabled, multi-channel customer experience solutions to the world,” said CXAP President Haidee C. A recent CXAP survey showed that 52 percent of member companies already report moderate AI adoption, with generative AI, predictive analytics, and chatbots among the most used technologies. Read more in our articles including "Philippine call center group changes name as AI use grows" and "Apple Watch gets dedicated Siri App in watchOS 27 beta 3".
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Apr 15, 2026The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. “Today, we are delivering sophisticated, AI-enabled, multi-channel customer experience solutions to the world,” said CXAP President Haidee C.
A recent CXAP survey showed that 52 percent of member companies already report moderate AI adoption, with generative AI, predictive analytics, and chatbots among the most used technologies.
Our coverage of CXAP includes: "Philippine call center group changes name as AI use grows"; "Apple Watch gets dedicated Siri App in watchOS 27 beta 3"; "Bots Now Outpace Humans Online, Cloudflare CEO Says". Each article provides unique insights and information.