The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. The customer experience sector continues to be a major contributor to the country’s IT-BPM industry. Read more in our articles including "Philippine call center group changes name as AI use grows" and "Apple Watch gets dedicated Siri App in watchOS 27 beta 3".
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Apr 15, 2026The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. The customer experience sector continues to be a major contributor to the country’s IT-BPM industry.
Our coverage of Philippine IT BPM industry includes: "Philippine call center group changes name as AI use grows"; "Apple Watch gets dedicated Siri App in watchOS 27 beta 3"; "Bots Now Outpace Humans Online, Cloudflare CEO Says". Each article provides unique insights and information.