#AI customer support

Meta has announced a new Meta AI support assistant across Facebook and Instagram. The Meta AI support assistant is aimed at improving user support and strengthening content enforcement. A Data-Driven Approach to Readiness To guide its response and after-sales support, PLDT Home has identified three critical focus areas based on urgency, recovery needs, and historical weather data. ● Calamity-affected areas are locations still recovering from severe storms in 2025, where restoration and customer assistance remain priorities. Customers in these areas are encouraged to visit the nearest PLDT Store for after-sales service, account support, and power support through charging stations. ● Priority connectivity areas are communities recently affected by natural disasters where focused deployment can help fast-track customer support. In these locations, customers may visit the nearest PLDT Store or PLDT At Your Service booth for after-sales service, connectivity assistance, free calls, free WiFi, and charging support. In these areas, heightened readiness protocols will be implemented to support faster response and service continuity. Read more in our articles including "Meta rolls out AI support assistant" and "Resilience Before the Rain: PLDT Home Strengthens Network and Customer Support Ahead of Typhoon Season".