#meralco billing

The Manila Electric Company (Meralco) expressed a public apology for the confusion the company caused in its electricity billing during the enhanced community quarantine. As reported by ABS-CBN News, Meralco president and CEO Ray Espinosa admitted that the company failed to clarify the actual and estimated meter readings to the customers. "I believe it is necessary now for Meralco to send each of our customers a separate clarificatory letter to show the reading in February, in May or in June, and explain to them clearly," he said during the hearing with the Senate Committee on Energy. Previously, Meralco explained that March and April  2020 bills were estimated based on the past 3 months’ average daily consumption following the Distribution Services and Open Access Rules (DSOAR) issued by the Energy Regulatory Commission (ERC). This includes the usage of the word “estimate” for distributing consumer’s bills, which reflects their past 3 months’ average daily consumption and the amortization of electricity bills within the ECQ period for four succeeding billing months. Meralco subscribers may defer the payment of their bills for the month of May. Senator Risa Hontiveros, as shared on her official Facebook page, advised Meralco to reflect the actual consumption of electricity on its bill for the month of May. Read more in our articles including "Meralco apologizes for bill shock during lockdown" and "Meralco subscribers may defer bill payment for May".