Something awful with HSBC
Again, there goes my favorite credit card company.
After a year of being a really good customer and paying my bills on time, they’ve increased my credit limit by 33%. Then, they de-activated it.
Apparently, an online transaction I did last week triggered their system so they had to verify it personally from me. Fine, I sometimes get them phone calls to check if I was really the one who made the transactions and they went without a hitch.
However this time, they called up using my old record (from my previous company) so obviously they weren’t able to talk to me. Besides, I have already asked them 6 months ago to expunge those contact information from their records since I am no longer connected with that company. I know my request for change of billing address and contact information was updated because I regularly get the billing statements at home. So why the hell do they still have that old record on file? It only means they did not delete it from my file even after I told them to remove it.
To make matters worse, since they must have realized I do not work for the previous company, they had to suspend my card until such time I have a new job. What??? Do I need to have a regular day job to be able to pay my credit card bills?
I asked the CSR to review my credit rating and payment history in the last 12 months if they’d see any evidence that I have been tardy in paying my close to 100k monthly transactions. Not a single spot.
If they don’t re-activate my card very soon, I’m switching.