GCash now covers up to PHP 100K in case of unauthorized transactions
GCash recently launched the Customer Protect program that refunds customers when they experience unauthorized or failed transactions on their GCash account.
Below is the coverage of GCash Customer Protect:
• You experienced an unauthorized Point-of-sale merchant transaction using your GCash Mastercard
• You experienced an unauthorized ATM withdrawal from your GCash Mastercard
• You had an unauthorized online payment from your GCash Mastercard
If a customer experiences any of the mentioned issues above, GCash will start an investigation. Below are the guidelines:
• Check if the transaction happened on the GCash App, GCash on Messenger, and/or GCash Mastercard
• File a report no longer than 15 days from the date of the unauthorized transaction
• Comply with the required documentation so GCash can investigate right away
Once the unauthorized transaction is verified, GCash will provide a refund depending on the customer’s account verification level:
• Up to PHP 2,000 if you’ve never gone through verification
• Up to PHP 10,000 if your account is partially verified
• Up to PHP 100,000 if your account is fully verified
To learn more about GCash Customer Protect, visit their webpage here.