GCash now covers up to PHP 100K in case of unauthorized transactions

GCash recently launched the Customer Protect program that refunds customers when they experience unauthorized or failed transactions on their GCash account 22.

Below is the coverage of GCash Customer Protect:

• You experienced an unauthorized Point-of-sale merchant transaction using your GCash Mastercard
• You experienced an unauthorized ATM withdrawal from your GCash Mastercard
• You had an unauthorized online payment from your GCash Mastercard

If a customer experiences any of the mentioned issues above, GCash will start an investigation. Below are the guidelines:

• Check if the transaction happened on the GCash App, GCash on Messenger, and/or GCash Mastercard
• File a report no longer than 15 days from the date of the unauthorized transaction
• Comply with the required documentation so GCash can investigate right away

Once the unauthorized transaction is verified, GCash will provide a refund depending on the customer’s account verification level:

• Up to PHP 2,000USD 34INR 2,889EUR 32CNY 248 if you’ve never gone through verification
• Up to PHP 10,000USD 170INR 14,446EUR 162CNY 1,241 if your account is partially verified
• Up to PHP 100,000USD 1,704INR 144,460EUR 1,623CNY 12,410 if your account is fully verified

To learn more about GCash Customer Protect, visit their webpage here.