#BPO industry

The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. According to industry leaders, the rebrand reflects how AI is changing the sector, with technology being used to support workers instead of replacing them. The customer experience sector continues to be a major contributor to the country’s IT-BPM industry. Revenue grew nearly seven percent to $33.9 billion in 2025, making up over 84 percent of total industry revenue. "Tholons Top 100 Outsourcing Destinations report has been one of the flagship projects of Tholons and is acknowledged by industry stakeholders as the de facto ranking of outsourcing cities around the world. Using the proprietary and industry-leading Tholons Location Assessment Framework, Tholons has identified Top 10 Emerged, Top 50 Emerging, and 40 Aspiring outsourcing cities across the globe." Tholons has offices around the world including the Philippines which is located in Ortigas Center, Pasig City. Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don't know yet which company to work for? Here are the top earning BPO companies in the Philippines. Read more in our articles including "Philippine call center group changes name as AI use grows" and "7 cities in PH among top 100 outsourcing destinations".