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Top earning BPO companies in the Philippines

Are you planning to start a career in the business process outsourcing (BPO) industry this 2014 but don’t know yet which company to work for? This list might help. Here are the top earning BPO companies in the Philippines.

Pasig City Rep. Roman Romulo, an industry supporter, has released a list of the country’s top BPO companies based on on their revenues generated in 2012.

1. Accenture Inc. (Php28.104USD 0.48INR 41EUR 0.46CNY 3 billion in revenues)
2. Convergys Philippines Services Corp. (Php17.281USD 0.29INR 25EUR 0.28CNY 2 billion)
3. JPMorgan Chase Bank N.A-Philippine Global Service Center (Php10.805USD 0.18INR 16EUR 0.18CNY 1 billion)
4. 24/7 Customer Philippines Inc. (Php7.711USD 0.13INR 11EUR 0.13CNY 0.96 billion)
5. Telephilippines Inc. (Php7.241USD 0.12INR 10EUR 0.12CNY 0.90 billion)
6. TeleTech Offshore Investments B.V. (Php6.978USD 0.12INR 10EUR 0.11CNY 0.87 billion)
7. Sutherland Global Services Philippines Inc. (Php6.805USD 0.12INR 10EUR 0.11CNY 0.84 billion)
8. Stream International Global Services Philippines Inc. (Php6.738USD 0.11INR 10EUR 0.11CNY 0.84 billion)
9. Sitel Philippines Corp. (Php6.364USD 0.11INR 9EUR 0.10CNY 0.79 billion)
10. Deutsche Knowledge Services Pte. Ltd. (Php5.754USD 0.10INR 8EUR 0.09CNY 0.71 billion)
11. Sykes Asia Inc. (Php5.617USD 0.10INR 8EUR 0.09CNY 0.70 billion)
12. IBM Daksh Business Process Services Philippines Inc. (Php5.516USD 0.09INR 8EUR 0.09CNY 0.68 billion)
13. Aegis PeopleSupport Inc. (Php5.445USD 0.09INR 8EUR 0.09CNY 0.68 billion)
14. TeleTech Customer Care Management Philippines Inc. (Php5.402USD 0.09INR 8EUR 0.09CNY 0.67 billion)
15. IBM Business Services Inc. (Php5.211USD 0.09INR 8EUR 0.08CNY 0.65 billion)
16. Telus International Philippines Inc. (Php4.962USD 0.08INR 7EUR 0.08CNY 0.62 billion)
17. Shell Shared Services (Asia) B.V. (Php4.821USD 0.08INR 7EUR 0.08CNY 0.60 billion)
18. HSBC Electronic Data Processing (Philippines) Inc. (Php4.700USD 0.08INR 7EUR 0.08CNY 0.58 billion)
19. ePLDT Inc. (Php4.147USD 0.07INR 6EUR 0.07CNY 0.51 billion)
20. SPi CRM Inc. (Php3.501USD 0.06INR 5EUR 0.06CNY 0.43 billion)
21. ACS of the Philippines Inc. (Php3.492USD 0.06INR 5EUR 0.06CNY 0.43 billion)
22. VXI Global Holdings B.V. (Php3.266USD 0.06INR 5EUR 0.05CNY 0.41 billion)
23. Emerson Electric (Asia) Ltd. (Php3.230USD 0.06INR 5EUR 0.05CNY 0.40 billion)
24. StarTek International Ltd. (Php3.094USD 0.05INR 4EUR 0.05CNY 0.38 billion)
25. IBM Solutions Delivery Inc. (Php3.019USD 0.05INR 4EUR 0.05CNY 0.37 billion)
26. Sykes Marketing Services Inc. (Php2.760USD 0.05INR 4EUR 0.04CNY 0.34 billion)
27. SPi Technologies Inc. (Php2.626USD 0.04INR 4EUR 0.04CNY 0.33 billion)
28. Genpact Services LLC (Php2.552USD 0.04INR 4EUR 0.04CNY 0.32 billion)
29. Macquarie Offshore Services Pty. Ltd. (Php2.522USD 0.04INR 4EUR 0.04CNY 0.31 billion)
30. Thomson Reuters Corp. Pte. Ltd. (Php2.265USD 0.04INR 3EUR 0.04CNY 0.28 billion)
31. AIG Shared Services Corp. Philippines (Php2.357USD 0.04INR 3EUR 0.04CNY 0.29 billion)
32. Hinduja Global Solutions Ltd. (Php2.194USD 0.04INR 3EUR 0.04CNY 0.27 billion)
33. Lexmark Research and Development Corp. (Php1.956USD 0.03INR 3EUR 0.03CNY 0.24 billion)
34. ANZ Global Services and Operations (Manila) Inc. (Php1.869USD 0.03INR 3EUR 0.03CNY 0.23 billion)
35. Maersk Global Service Centers (Philippines) Ltd. (Php1.859USD 0.03INR 3EUR 0.03CNY 0.23 billion)
36. Manulife Data Services Inc. (Php1.745USD 0.03INR 3EUR 0.03CNY 0.22 billion)

The BPO industry remains as a popular source of employment among young Filipinos with college degrees. “Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said in a statement.

Sources: ABS-CBN, GMA, Inquirer

Diangson Louie
Diangson Louie
This article was written by Louie Diangson, Managing Editor of YugaTech. You can follow him at @John_Louie.
  1. LOL!!! HP Phils Enterprise Services was not even included..

  2. #21. ACS of the Phils, Inc. now Xerox Business Services

  3. so the merger of NCO and APAC which is now EGS (Expert Global Solution) didn’t make it on the list? What a failure for Bong Borja.

  4. ATLEAST MAY ALAM KA KUNG ANONG KUMPANYA ANG MGA STABLE.

    PERO ANG GUSTO KONG MALAMAN ALIN SA MGA ITO ANG MAY PINAKA MATAAS NA SWELDO SA MGA BAGONG EMPLEYADO.

    pag usapan na natin dito and NET INCOME, ALIN SA MGA ITO ANG MAKAKANETO KA NG 20MIL O HIGIT PA SA ISANG BUWAN?(for 0-2 yrs experience)

  5. so is this in pasig only?

  6. if only this translates to the company’s internal politics and treatment of the workforce.

  7. Curious lang ako sa author netong article na to… Anong team mo sa UHG? Hehehe!!!

  8. avoid HGS lalo na ung main site at sa libis..kupal ang management …forced OT araw-araw,iba-iba rin sched mo araw-araw (literally) at may bond na 30k for 1yr tas wala namang signing bonus!! FU** HGS!! kupal na BPO!!

  9. ang tanong? are they the best employers? one can belong to smaller companies but offers great benefits and makes you feel your worth to them.

  10. Accenture is not a BPO,it’s IT Consulting, DKS and JP morgan is shared services..should not be even in the list..
    Make a list, kung sinong BPO ang me pinakamaraming labor case sa NLRC hahahah

  11. FYI: Accenture is BPO and IT Outsourcing. And a small portion of consulting.

  12. Our company may not be here but we have two of the biggest financial institutions in the US as clients for a long time. Hah!

  13. Revenue generated back in 2012 ba talaga ito? Walang pang 2013?

  14. I have a problem with this list since it doesn’t take to consideration two things:

    – the comparison isn’t fair since the list contains both in-house service centers and vendor centers. Vendor centers normally push their prices down to become competitive, so mixing in in-house service centers doesn’t make it an apples-to-apples comparison.

    – route comparisons based on revenue is a bit misleading. I’d rather they use scaled comparison based either on revenue per FTE

  15. Considered as BPO pala talaga ang JP Morgan Chase? Hahaha.. sabi kasi samin Bank daw kami.. or I should say MegaBank.. Lol..

    Proud to be JPmorgan’s employee here. ????

  16. Considered as BPO pala talaga ang JP Morgan Chase? Hahaha.. sabi kasi samin Bank daw kami.. or I should say MegaBank.. Lol..

    Proud to be JPmorgan’s employee here. ????

  17. maryosep yung eh yung company namin jan top earner pano hinohoard nila sa taas! hindi nagtritrickle down sa mga empleyado… kaya kamusta naman diba? mga empleyado halos pang dayjob na ang sweldo!

  18. Being on the list does not guarantee a high paying job especially if you are just the typical call center agent of these listed companies. Ang magsasabing proud sila ng nasa listahan ay siyempre yung mid to top management like OM and Team Leader and yung mga nasa Tech Support. Obviously matataas sweldo nila.

    Teletech ka nga eh forever ka naman 15k sweldo as an agent. Kahit nga senior agent eh 15k pa din, yun nga lang less calls na mararoute sa iyo… (based on my experience with a hotel account years ago).

    Convergys…mmmm. Talo pa ako ng security guards nila mag english. English policy kase on all floors. 16k lang ang typical customer service agent. Nadadala lang sa pangalan.

    Walang masabi yung dati kong kasamahan when he applied sa JP Morgan. 21k ata starting for collections. After 3 months, naregular na siya at umabot ng 27k.

  19. I’m working for one of the top 2 on this list, I just hope salary becomes more competitive, compared to other countries like Singapore, which is like twice or 3x the salary you earn here, Net na yan after all expenses/cost of living. Malapit na rin mag level ang salary ng BPOs & Minimum Wagers. So advice ko, think again kung better ba talaga option ang BPO as your profession. Darating ang time na hindi na sya competitive.

  20. Accenture is number 1, both in earning… at pagiging BARAT…

  21. Taga accenture ba un nagsabi ng hindi bpo ang accenture? ACCENTURE PO eh Bpo at I.t outsourcing. Best people po ang empleyedo ng accenture.. hindi lahat ng project mataas ang sahod,hindi nmn ibig sbihin lahat ng project mababa magpasuweldo. Bilang empleyado ni accenture masasabi ko na ngmula ako sa mababang sahod pero nagustuhan ko ang sahod at yong benefits dahil nakikinabang ang pamilya ko. Hindi ko masasabing best employer or best company pero bilang nagsimula sa iisang skill dahil kay accenture dumami ang kaalaman ko mula data analyst, i.t at problem and change management. Sa una mahirap pero kung like mo ng challenge sa career ensure na hindi ka tamad at reklamador tutumbasan nmn yan ng benifuts at salary dahil sa my perf.

  22. Well, yun nga advantage natin over other countries eh, cheaper labor..Feeling ko ang in-house BPOs na to earn their income based on a cost plus markup system… The more expenses they incur the more revenue they generate so basically impossible sila mag karon ng loss unless may unusual transactions… Kaya dapat hindi maging KPI ang revenue for this types… I don’t work for BPOs pero I do audit for some… Lalo na sa shared services…

  23. Pag na-hire po kayo sa Accenture, malalaman niu po kung anu talaga ang ginagawa nila.wahaha. Tatlo po ang fields (hindi ko maisip yung pinakatamang term wahaha) ng Accenture. Technology, Consulting and Outsourcing. So yung BPO mag fall xa sa Outsourcing. Yung Technology yung mga programmers/developers naman. Tapos yung consulting wala daw sa pinas nyan. Yan yung sinasabi nila sa NJO nila. Yung mga kakilala ko sa BPO kadalasang reklamo maliit daw yung sahod.

  24. My company is not included in the list but pays way above the industry standard. Just how high might one ask? Well for an entry level tech support rep like me the starting salary is 50K.

    Yes 50k! I demanded for a salary of 25k but was given 50K on the contract signing. We support our own product which is an online accounting software.

    Best of all stocks are given quarterly which you can sell anytime.

  25. Ang intindihin nyo yung ranking ng companies sa Fortune 500. Yun talaga ang basis ng stability.

  26. Company Rankings ha. Baka naman yung ACCOUNT nyo ang hanapin nyo. Yung CALL CENTER nyo mismo hanapin nyo sa Fortune 500. JP Morgan lang makikita nyo dun. Ingram Micro kalokohan na wala sa list. Fortune 100 sila, rank 76.

  27. Shared Services ang Ingram Micro. Hindi call center.

  28. Shared Services ang Ingram Micro. IT company ba yun? Parang hindi naman call center.

  29. BPO companies nga ang title not call center companies. Ingram Micro is included kasi outsourcing din sila

  30. Baket po wala Infinit-O dito sa list? I think is good company. Facility is high-tek and building is state of arts. Human Resources and Recruters is excelent in hiring. We even ate hotdog for new year!

  31. Sorry but I think off topic when we are talking about the facilities and the benefits etc… Don’t deceive guyz.. It’s like investing in a bank..mas mataas na INTEREST mas mataas ang RISK.. simple to attract PEOPLE to join them..
    and the TITLE of the article here is Top earning BPO companies in the Philippines it not about the benefits or what so ever right…

  32. Accenture is not BPO- ask your top executives, during an interview for one of your top positions, this was cleared by your recruitment team… :) just sharing.

    Accenture and TeleTech has the worst facilities as my friends say since they outsourced…convergys has the best :)

  33. Eyevergies – did you get the post? I don’t think so. Better brush up on your grammar skills especially when to use “has” and “have”. :)

    On topic: These are based on earnings and not facilities.

  34. I think yugatech should revise their disclosure. People are getting confused with the rankings because of incomplete disclosure. The list may be correct however it simply states ‘revenues’ . The question is, what revenues are we talking about? Is it the segmental revenue or the consolidated revenue of the company as a whole. Though segmental revenues make more sense it is still better if the readers won’t have to assume anything. If these list is based on revenues generated only within the Philippines then this list is most probably accurate. Being in the in the fortune 500 does not really guarantee being the highest earning company in the Philippines because fortune 500 looks at the company’s global operations and not just the Philippines.

    And FYI- accenture is actually a BPO, any company providing call center services, managed services, audit, finance and other services for another company which is outsourced by that company (the requiring the service) could be classified under this bracket. Apparently, Accentire is one of those.

  35. Convergys sucks! paganda nang pangalan bulok naman ang nasa loob. pagdating sa facilities; Accenture & TeleTech is the best. If you’re looking for a stable company and you really wanted to focus on your Career. These two companies are the work place to be…

  36. I say that’s overrated .Accenture may be top I.T business or technology but not with solutions or consumer business. They’l let you take their stupid Berlitz and if you pass they will still give you what 11-16 basic or all in pack. Not so fair right.. i got all their junk j.o made it a origami. All am sayin dont post this junk revenue and company tiering … like this as people would be deceived and would not know which company offers competitive salary. Ingram micro, ADP,UHG are not on this list. There a lot to company out there good company that people should know about way better that what you have on this non reliable list. Do us favor remove this and do a couple more research i been in this business for almost decade.

    to Zoerie – You stupid i bet your not from accenture right so u dont know anything about their solutions and technology and what issues they have now and that their people from solutions suffer because salary disputes and how they were not given an equal opportunities compare to technology

  37. The list is indeed helpful. But if you really want to start shaping you BPO career, try going for BPO companies that are still starting up. Joining this type of company will help you understand deeper what BPO is all about.

  38. These are the top 3
    1. Accenture Inc. (P28.104 billion in revenues)
    2. Convergys Philippines Services Corp. (P17.281 billion)
    3. JP Morgan Chase Bank N.A-Philippine Global Service Center (P10.805 billion)

  39. please check your data, Thomson Reuters is not a BPO.

  40. ‘Tong mga BPO employees na ‘to ayaw ma-equate sa call center industry. BPO is a broad term kasi. UGH.

  41. NUMBER FOUR. We made it, guys! To God be the glory! :-)

  42. Come on guys, please refrain from claiming your company is not a BPO like Thompson Reuters and Accenture because whether you admit it or not the nature of their functions here in PH is BPO. B-P-O: Business Process Outsourcing, not necessarily a call center, BPO involves contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider.

    I’m with JPMorgan, a giant bank in the USA & they are not definitely a BPO technically but we don’t complain because that’s what we do here in the Philippines.

  43. I don’t think the list should have the BPOs and captive SSCs together. BPO is 100% revenue generating while captive SSCs may not be. I am a part of a global SSC which is not a part of this list because we’re not revenue generating rather a support for our global organization.

    I also don’t think that you should celebrate if your company is on this list unless this translates to some figures in your paycheck.

  44. personally ang laki ng tulong ng mga bpo dito sa bansa natin. nakapag-provide ng maraming work and nakatulong lalo sa economuy ng bansa natin

  45. mas malaki pa sana matutulong ng mga BPO comapnies sa bansa natin kung lahat ng mga politicians natin ay magiging malinis at hindi corrupt

  46. dahil sa mga BPO dito sa bansa natin ang daming nagkatrabaho at mas guminhawa ang mga buhay ng mga pinoy

  47. sa daming BPO companies dito sa Philippines, tayo na ata ang capital ng mga BPO businesses

  48. sa daming ng na contribute ng bpo industries sa bansa natin, kahit papano nakatulong sa pag unlad ngekonomiya natin.

  49. we should be thankful to all the BPO companies here in our country for without them, we would really have felt the economic crisis whay back 2008

  50. ganun na pala kadami ang mga BPO dito sa Philippines, sa lahat ng gma revenues I’m sure ang laki ng natulong ng industriey sa economy natin

  51. mga sidewalk vendor natin nagka dagdag kita ng dahil sa mga call center employees

  52. saludo ako sa mga nag tratrabaho sa call center, at sympre salamat din sa mga malalaking company na dito sa Pilipinas pinili mag bukas ng BPO nila

  53. galing talaga ni kuya, kahit may kapansanan siya still nag wowork padin siya and at least mga BPO companies nakaka help dn sa mga PWD person dito sa bansa natin

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