#call center jobs philippines

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. The top firms list is "based on their combined revenues of P250 billion ($5.9 billion) in 2013." Below are the top 45 BPO and Call Center companies in the Philippines: Accenture Inc. (Php13.061 billion) JPMorgan Chase Bank N.A.-Philippine Global Service Center (Php11.789 billion) Telephilippines Inc. Maersk Global Service Centers (Philippines) Ltd. The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. Senators Ruben Gallego and Jim Justice have introduced the Keep Call Centers in America Act of 2025, a bill designed to curb the offshoring of call center jobs and safeguard U.S. According to the Bureau of Labor Statistics, call centers employ around 3 million Americans, yet projections show a potential loss of 150,000 jobs by 2033 due to outsourcing and automation. The measure also mandates transparency, with call workers disclosing if AI or offshore centers handle inquiries. Read more in our articles including "Top earning BPO & Call Center Companies in the Philippines" and "Top earning BPO companies in the Philippines".