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Home » Top earning BPO & Call Center Companies in the Philippines

Top earning BPO & Call Center Companies in the Philippines

Last year we showed you a list of the top earning call center and BPO companies in the Philippines. This time we’re updating that list which includes new firms and figures. Find out if your company is included.

The list is provided by Pasig City Rep. Roman Romulo as reported by Manila Standard Today. The top firms list is “based on their combined revenues of P250 billion ($5.9PHP 346INR 500EUR 6CNY 43 billion) in 2013.” Below are the top 45 BPO and Call Center companies in the Philippines:

  1. Accenture Inc. (Php32.429USD 0.55INR 47EUR 0.53CNY 4 billion)
  2. Convergys Philippines Services Corp. (Php19.830USD 0.34INR 29EUR 0.32CNY 2 billion)
  3. 24/7 Customer Philippines Inc. (Php13.061USD 0.22INR 19EUR 0.21CNY 2 billion)
  4. JPMorgan Chase Bank N.A.-Philippine Global Service Center (Php11.789USD 0.20INR 17EUR 0.19CNY 1 billion)
  5. Telephilippines Inc. (Php8.722USD 0.15INR 13EUR 0.14CNY 1 billion)
  6. Sutherland Global Services Philippines Inc. (Php8.080USD 0.14INR 12EUR 0.13CNY 1 billion)
  7. Hewlett-Packard AP (Hong Kong) Ltd. (Php7.081USD 0.12INR 10EUR 0.11CNY 0.88 billion)
  8. Stream International Global Services Philippines Inc. (Php6.924USD 0.12INR 10EUR 0.11CNY 0.86 billion)
  9. Teletech Offshore Investments B.V. (Php6.590USD 0.11INR 10EUR 0.11CNY 0.82 billion)
  10. IBM Daksh Business Process Services Philippines Inc. (Php6.307USD 0.11INR 9EUR 0.10CNY 0.78 billion)
  11. Sitel Philippines Corp. (Php6.084USD 0.10INR 9EUR 0.10CNY 0.76 billion)
  12. TeleTech Customer Care Management Philippines Inc. (Php5.654USD 0.10INR 8EUR 0.09CNY 0.70 billion)
  13. Manila-Oslo Renewable Enterprise Inc. (Php5.605USD 0.10INR 8EUR 0.09CNY 0.70 billion)
  14. IBM Business Services Inc. (Php5.599USD 0.10INR 8EUR 0.09CNY 0.69 billion)
  15. Aegis PeopleSupport Inc. (Php5.474USD 0.09INR 8EUR 0.09CNY 0.68 billion)
  16. Coca-Cola Far East Ltd. (Php5.439USD 0.09INR 8EUR 0.09CNY 0.67 billion)
  17. Sykes Asia Inc. (Php5.415USD 0.09INR 8EUR 0.09CNY 0.67 billion)
  18. Shell Shared Services (Asia) B.V. (Php5.289USD 0.09INR 8EUR 0.09CNY 0.66 billion)
  19. Deutsche Knowledge Services Pte. Ltd. (Php5.258USD 0.09INR 8EUR 0.09CNY 0.65 billion)
  20. HSBC Electronic Data Processing (Philippines) Inc. (Php5.035USD 0.09INR 7EUR 0.08CNY 0.62 billion)
  21. Telus International Philippines Inc. (Php5.010USD 0.09INR 7EUR 0.08CNY 0.62 billion)
  22. Luen Thai Macao Commercial Offshore Co. Ltd. (Php4.336USD 0.07INR 6EUR 0.07CNY 0.54 billion)
  23. IBM Solutions Delivery Inc. (Php4.293USD 0.07INR 6EUR 0.07CNY 0.53 billion)
  24. VXI Global Holdings B.V. Philippines (Php4.049USD 0.07INR 6EUR 0.07CNY 0.50 billion)
  25. Macquarie Offshore Services Pty. Ltd. (Php4.026USD 0.07INR 6EUR 0.07CNY 0.50 billion)
  26. ACS of the Philippines Inc. (Php3.917USD 0.07INR 6EUR 0.06CNY 0.49 billion)
  27. Citibank N.A. Regional Operating Headquarters (Php3.710USD 0.06INR 5EUR 0.06CNY 0.46 billion)
  28. SPi CRM Inc. (Php3.551USD 0.06INR 5EUR 0.06CNY 0.44 billion)
  29. Emerson Electric (Asia) Ltd. (Php3.481USD 0.06INR 5EUR 0.06CNY 0.43 billion)
  30. Chevron Holdings Inc. (Php3.271USD 0.06INR 5EUR 0.05CNY 0.41 billion)
  31. StarTek Philippines Inc. (Php3.123USD 0.05INR 5EUR 0.05CNY 0.39 billion)
  32. Genpact Services LLC (Php2.846USD 0.05INR 4EUR 0.05CNY 0.35 billion)
  33. West Contact Services Inc. (Php2.815USD 0.05INR 4EUR 0.05CNY 0.35 billion)
  34. Hinduja Global Solutions Ltd. (Php2.795USD 0.05INR 4EUR 0.05CNY 0.35 billion)
  35. SPi Technologies Inc. (Php2.767USD 0.05INR 4EUR 0.04CNY 0.34 billion)
  36. ANZ Global Services and Operations Manila Inc. (Php2.503USD 0.04INR 4EUR 0.04CNY 0.31 billion)
  37. Sykes Marketing Services Inc. (Php2.493USD 0.04INR 4EUR 0.04CNY 0.31 billion)
  38. Maersk Global Service Centres (Philippines) Ltd. (Php2.324USD 0.04INR 3EUR 0.04CNY 0.29 billion)
  39. Manulife Data Services Inc. (Php2.191USD 0.04INR 3EUR 0.04CNY 0.27 billion)
  40. Lexmark Research & Development Corp. (Php1.963USD 0.03INR 3EUR 0.03CNY 0.24 billion)
  41. ExlService Philippines Inc. (Php1.907USD 0.03INR 3EUR 0.03CNY 0.24 billion)
  42. Cognizant Technology Solutions Philippines Inc. (Php1.892USD 0.03INR 3EUR 0.03CNY 0.23 billion)
  43. Thomson Reuters Corp. Pte. Ltd. (Php1.877USD 0.03INR 3EUR 0.03CNY 0.23 billion)
  44. Citigroup Business Process Solutions Pte. Ltd. (Php1.816USD 0.03INR 3EUR 0.03CNY 0.23 billion)
  45. Acquire Asia Pacific Philippines Inc. (Php1.789USD 0.03INR 3EUR 0.03CNY 0.22 billion)

Compared to their 2012 revenues, Accenture and Convergys maintained their positions at 1 and 2 respectively, while 24/7 overtook JPMorgan for the top 3 position. Telephilippines remained at top 5.

source: Manila Standard Today

  1. Kapag nasa top earning companies pala, nasa top BARAT companies din.

  2. Some of the companies listed there are not BPO/Call Center but rather than BTO. Jeez. SMH.

  3. Malaki ang kinita dahil mababa magpasahod and pangit ang facilities.

  4. More income si company, less sahod si employee. Yung 1/3 from the bottom yung mataas magpasahod compared dun sa mga nasa taas na company.

  5. IBM Daksh is already Concentrix Daksh, since Concentrix already bought IBM Daksh.

  6. Yup! More earnings less pay! Ganyan naman yang mga yan! Pagdating sa mga incentives and increase puro mga barat. Sila kaya mag-calls habang nagmu-multitask then minumura ka pa ng mga caller for something na hindi mo naman kasalanan due to product defect or lemon. Then buburautin ka pa ng tax ng mga lintek na corruptfficials. Haysss dapat dyan mag-haduken na lang!

  7. tama kau dun, pag top ata, mbaba n tlga mgpasahod,, tsktsk mbuti pa ung mga nsa last parts. astig ah.. kya sa mga applicants,, alam na, i was able to go to those top companies.hehe jumper ako e.

  8. Genpact Services LLC!!! wala ceiling ang appraisal/annualization basta performer ka. may mga kilala akong agent level labg pero almost/ more than double na ng sweldo ng isang tenured agent ng nsa top 1 and 2 na company dito sa list na to, hindi mahilig sa flashy activities gaya ng mga bonggang xmas party or outings pero magaling mag alaga ng attrition ng employees. 5 years and well compensated. kulang nlng retirement program. libre ang lean training, six sigma, marami pang educ at work program pag maganda ang kita minsan pinipilit pa sa mga empleyado mga libre/discounted na courses. :-)

  9. title should have been: list of companies with the most number of social climbers

  10. Emerson mataas magpasweldo, nkikita ko Payslip ng mga yan e hihi minimum 28K range nyan 28-45K frontliner.

  11. Panong hindi dadami ung kinikita nyang mga yan lalo na accenture at convergys eh npakaliit nla mgpasweldo. Sobra nlng tinitipod ung employees nla porket alam nlang kailangan ng trabaho lalo na ung mga fresh grads. Try to compare ung pinapasweldo ng mga yan sa site nla abroad sobrang laki ng difference.

  12. Acquire at #45 but salary and benefits are way better than those on top!

  13. Accenture is just 40,000 people here in the Philippines but they produce P32 billion, almost double than the top 2. Why?

    Accenture is
    – not a typical call center. Very professional and you need a degree in most positions. Not typical CSRs, they are Fraud Analysts, Siz Sigma, Accounting Professionals, USRN etc.
    – The technology workforce are comprised of the best Software Engineers, System Adminisrators, DB admins, Data Scientists, Software QA engineers, Technology Consultants, SMEs, Business Intelligence professionals, System Analysts, Solutions Architects. These is the highest earning field in thr Philippines.
    – 93 of 100 Fortune 100 companies are their clients. The largest corporations in the world are their customers.
    – Their main assets are their people. Too many capabilities like Microsoft, Oracle, SAP, SaaS, PaaS, Testing, Analytics, Custom Software Development, Mobility and many more.

    Compared to Convergys, which has 200,000 employees, you will easily determine why Accenture leads the pack every year.

    Accenture should not be called a call center. It is a global professional services company ranging from technology, consulting and outsourcing.

  14. SPi CRM Inc. Wala nga appraisal dyan since 2007. If you get regularized hanggang dun na lang sahod mo. Pwe!

  15. penge advice, I need good compensation and benefits to start ang hirap kasi pag mababa sahod tapos buhos performance mo. Thanks.

  16. Eh Sa vxi global holdings maganda po ba? Thanks.

  17. Better apply in American International Group @_@

  18. BARAT companies are the top 10 companies.
    That’s why they earn a lot, because few are given to the workers, agents and staffs. Geez..
    I want to warn all of those who will read this:
    For experience purpose, go with this companies.
    After getting experience, get out and invest on other companies.
    Remember, their names are there to make you feel they’re stable. But they just rob you of the amount of salary that you should truly have.

  19. I also need advise. i’m rendering resignation and looking for a job also.

  20. Top earning BPO. The basis should be agent-centric since agents are the best asset a BPO can have. The category should be – Which BPO treats their agents like human beings? Which BPO pays their agents everything that’s written in their job contract? Which BPO actually adheres and follows Philippine Labor Laws and does not sacrifice the welfare and health of their agents. Top earning nga – how’s their mortality and changeover rate? Give the agents some dignity and respect naman. We all want to earn a decent salary but not at the expense of being treated like slaves.

  21. Hi! I am Joseph :) Please help me guys? kong saan magandang applyan? I will fly in Manila this June 8 and I hope you can help me . This is my phone number 0948.7154.146 thanks :)

  22. Galing din ako from 1 of the top 10 companies listed here maliit talaga sahod kaya lumipat ako sa VXI kasi ok ang sahod at maganda benefits. Lapit pa samin.

  23. Which is what? Help naman mga bes. I’m looking for humanistic BPO Company. You all have greater experiences… Please leave suggestions/comments . Advance thankie. :)

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