The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. “Today, we are delivering sophisticated, AI-enabled, multi-channel customer experience solutions to the world,” said CXAP President Haidee C. The customer experience sector continues to be a major contributor to the country’s IT-BPM industry. Samsung has recently announced the Samsung Experience 9.0 Beta, and is now currently available to select customers. As of now, Samsung Experience 9.0 is in beta, which means that only select customers will be able to test it out and give feedback regarding its performance and usability. Read more in our articles including "Philippine call center group changes name as AI use grows" and "When Customer Loyalty Means Seamless Rewards: Globe Puts the GDay Experience in Your Hands".
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Jun 6, 2026The Contact Center Association of the Philippines (CCAP) has officially changed its name to the Customer Xperience Association of the Philippines (CXAP), marking a shift as the industry continues to adopt artificial intelligence and newer customer service technologies. “Today, we are delivering sophisticated, AI-enabled, multi-channel customer experience solutions to the world,” said CXAP President Haidee C.
The customer experience sector continues to be a major contributor to the country’s IT-BPM industry. Samsung has recently announced the Samsung Experience 9.0 Beta, and is now currently available to select customers. As of now, Samsung Experience 9.0 is in beta, which means that only select customers will be able to test it out and give feedback regarding its performance and usability.
Our coverage of Customer Xperience Association includes: "Philippine call center group changes name as AI use grows"; "When Customer Loyalty Means Seamless Rewards: Globe Puts the GDay Experience in Your Hands"; "OPPO Philippines launches customer support website". Each article provides unique insights and information.