She explained that the 24/7 complaint center will serve as a support system for the implementation of the SIM registration as this will provide a platform where SIM subscribers can report their concerns or provide suggestions on how the process can be improved. That is why we launched a 24/7 complaint center so that concerns can be reported immediately and acted upon promptly,” she said. The Complaint Center for the SIM Registration will be under the Cybercrime Investigation and Coordinating Center (CICC), an attached agency of the DICT. The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). DICT Secretary Henry Aguda highlighted the real-time dashboard built into the system, which gives agencies a clear overview of all complaints. Read more in our articles including "24/7 DICT Complaint Center for SIM Registration" and "ARTA, DICT launch eCMS to streamline government service complaints".
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May 10, 2026She explained that the 24/7 complaint center will serve as a support system for the implementation of the SIM registration as this will provide a platform where SIM subscribers can report their concerns or provide suggestions on how the process can be improved. That is why we launched a 24/7 complaint center so that concerns can be reported immediately and acted upon promptly,” she said.
The Complaint Center for the SIM Registration will be under the Cybercrime Investigation and Coordinating Center (CICC), an attached agency of the DICT. The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). DICT Secretary Henry Aguda highlighted the real-time dashboard built into the system, which gives agencies a clear overview of all complaints.
Our coverage of dict complaint center includes: "24/7 DICT Complaint Center for SIM Registration"; "ARTA, DICT launch eCMS to streamline government service complaints"; "Only 3 of every 100 graduates pass Call Center jobs". Each article provides unique insights and information.