#Service Cloud

This new platform, powered by Salesforce Commerce Cloud, will enable Smart customers to seamlessly purchase devices, renew phone plans, and even port mobile numbers—all without needing to visit physical stores. To ensure smooth data flow and integration, Smart will leverage MuleSoft, a Salesforce-owned integration platform, connecting internal systems with third-party services to deliver a truly connected customer journey across multiple channels. This collaboration is supported by Salesforce’s Professional Services team, ensuring a smooth and efficient rollout. Smart also employs Salesforce’s Service Cloud and Marketing Cloud to further drive its digital transformation, enhancing customer support and targeted marketing. With Commerce Cloud at its core, the platform will accelerate order management and fulfillment, improving customer satisfaction while boosting revenue growth and retention. Leveraging Salesforce Commerce Cloud’s robust architecture and omni-channel features, we are creating a seamless and intuitive platform that empowers our customers with greater convenience and access to our full suite of products and services. The new service aims to improve digital transactions for vendors, customers, and nearby businesses in the market. The internet service is powered by Starlink and provides public WiFi access inside Pasig Mega Market. Read more in our articles including "Smart Teams Up with Salesforce to Launch AI-Driven Unified E-Commerce Platform" and "Pasig Mega Market gets Starlink internet for cashless payments".