Filipino users who leave their mobile network spent more time with no signal before they switched operators than the average for all users on their old network.
This was the main finding of independent insights and data company Opensignal, which is set to release a report this week that looks at the relationship between mobile network experience in the Philippines and users that switch their mobile operator – which they called “Leavers.”
In particular, Opensignal highlighted that those who left DITO experienced 1.8x more time without signal than the average for all DITO users, compared to 1.6x more time without signal for Smart and Globe Leavers.
Opensignal also observed that DITO and Smart Leavers had 6.8% and 6.9% slower average download speeds, respectively, compared to all users on their original operator.
Globe Leavers’ speeds improved markedly in the 30 days after they left Globe, rising by an impressive 7.9 Mbps (52.4%). Smart Leavers’ speeds declined after switching — falling by 5.6Mbps (24.8%).
They also found that all Leaver users spent statistically less time with a 4G or 5G connection before they switched from their original operator than the all-user average.
Finally, only users who left DITO saw a statistically significant improvement in the proportion of time they spent with no signal in the 30 days after they changed their operator, with a drop from 2.2% to 1.1%.
The Opensignal report is slated for publishing this week so be sure to stay tuned as we share more of the report’s findings.
As we wait for the complete report, you can watch our guide on “How to improve your Weak Cell Signal” if you’ve been finding yourself in the “Leaver” user camp
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