In an SMS correspondence with a former Epixtar employee, it was revealed that the BPO company has closed its offices in Eastwood City, Libis last January 16 leaving employees confused and anxious for answers.
Allegedly, Epixtar suddenly closed its operations in the Philippines without properly informing and arranging severance packages of hundreds of its employees.
My source, who wants to remain anonymous, also added that they were not given any separation pay and found out that their SSS and PAG-IBIG contributions were deducted from their salary but were not remitted to the proper agencies. Salary loan amortization to Union Bank were not remitted since the November 20, 2008 pay-out.
It would seem that a new company, Amberbase Solutions, took over the operations along with more or less the 650+ employees (everything is the same, except the name of the company). Only about 10 people were not offered a new contract and escorted out of the building on the same day Amberbase took over.
No email or memo were sent out so everyone is confused and in the dark what really transpired, according to a source who wants to remain anonymous (and is now employed by Amberbase).
I did a little digging and found the domain amberbase.com was registered last November 19, 2008 and points to SkyINet, a local hosting provider. The website is still under construction as well so it checks out that Amberbase Solutions is a very new company. The WHOIS information is also private so we can’t shoot a quick email to verify this.
Epixtar filed a Chapter 11 Bankruptcy Protection last October 7, 2005.
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Another company down due to global economic crisis? Oh my. And this sound worse than Accenture Manila. What if tha Malacañang will close, and the reason is economic crises? (lol). I don’t want to hear another one falling, but hey, this is the real world.
Jeez, this is really been bothering me. I have a plan in applying to a new company but as I can see one-by-one most of the company are closing. I come to think that I should be think more than twice to the company I will applying knowing that even Intel, a huge worldwide company is closing. Even the Sony TV factory in Japan I think is closing also. This is really troublesome for all of us.
We should hope that Mr. Obama can really been a factor for “change”.
LOLZ!
OMG!!!!! IM AN AGENT B4 SA EPIX? TOTOO BA TO>? WALA NAMN CNASABE SAKEN MAG TROPA KO NA NANDUN PA DEN NAGYON. PERO LAM NA MAN NA NANA MEN NA TALGANG PASARA NA SYA ISSUE NA TO WAY BACK IN 20O6…
PANO NA UNG MGA ACCOUNT DON? NA PULL OUT KAYA? UMMH.. CONFIRM KO PA KUNG TOTOO TO.. TSK TSK..
Good riddance to bad garbage.
iM currently employed in amberbase solution (formerly Epixtar). Some of us are very confused regarding our contributions in SS, philhEALTh, pagibig and even our taxes.
I received forwarded message from unknown person. The text contains,”hindi naremit lahat ng kinaltas s ss,tax,pagibig,philhelath,ibank loan mula march 08.Nabayaran n ang hr at management para tumahimik.Plabas lng ang change of name para d n mghabol mga reps.,truth is epixtar still exist! dahil wala namn daw mgrereklamo. tuloy p rin operations. enuf is enuf, management is avoiding our questions.wear black tonyt as a sign of protest. Simula plng to ng pagkalampag natin s epixtar. Lets voice out our rage en claim wat is rightfully ours.”
Ive been working in epixtar since march2008.The campaigns are still the same. But, The whole contributions that has been deducted from my income is extremely unacceptable coz of this irregularity.
Ang masaklap nito ung dating management ng EPIXTAR ay sila pa rin management ng AMBERBASE SOLUTIONS! From HR(Joel Yap), FINANCE and PAYROLL(Lanie Reyes, Peter Bonto, Edward Menor, Cindy Aran, Carl Baltazar, Michelle Samonte, Jennycel Maliwanag, Mary Love Odon, Elwin Mariano ), LEGAL (ATTY. ARNEL ORDAS) and EXECUTIVE Management (JOHN CALLAGHAN and ROBB AUBER)…whenever someone ask questions, bringing up concerns regarding the issue as if wala silang alam…lahat sila isa lng sinasabi “Hindi na namin masasagot yan, EPIXTAR pa po yan…we’re now under the management of AMBERBASE”. Todo deny sila na “WALA SILA ALAM” sa nangyari. Pati daw sila nagulat na lng…which is impossible. Lalo na kung LAWYER (Atty. ARNEL ORDAS) ang nagsabi sayo nyan…..tsk….
Yung mga tao sa payroll and finance, since APRIL 2008 pa hindi sila nag remit ng SSS, PAGIBIG and PHILHEALTH. Pati ung mga Bank and SSS loan na binabawas nila sa mga empleyado hindi nila binayad. Grabe ang ginawa nila sa mga dating EMPLEYADO ng EPIXTAR. May duda na nabayaran ang mga taong ito para tumahimik at magsawalang bahala.
Ouch!
That’s really ridiculous!!!
LOLZ… Knowing that they are the same people who are working there and member of the administrative buddy, now they’re telling you that they dont know anything and that’s just from the Epixtar days, what the hell it is not yet a week ago so why do they forgot what happen. They are really paid for that, definitely.
This is really one of the major reason why working in the Philippines is very very very doubtful. It is the reason why most of the best professionals are in other countries.
Hayzzz!!!
hirap pa man din maghanap ng trabaho ngayon… sana naman wag na tong magsara ulit…
Is the head for the education department still the same?
Oh my is his true? My sister works there..pero wala pa syang sinasabi.
this is so BAD..God knows who is Devil!!!
This maybe true… but all I can say is let’s pray for those people who are affected with this very sad & unexpected events. Let’s also pray for the following intentions.
* We pray for good and success of those people who are still working under the new company. We thank the Lord that all these people still have their work.
* We also pray for the good and success of those people that who already made up their minds to step out and move to pursue another set of career.
* To the new company we pray for its success and wishing that whenever you heard of its name, may it become something that you can be proud of because you become a part of it organization. Let’s
pray that the new company will not encounter the same the trials & obstacle or will not repeat the same mistakes of the previous company.
May God bless us all…
A very good tactic for covering up their dirt! tsk tsk. i believe in karma and i think these people will get what they deserve sooner or later. buti na lang hindi ko itinuloy jan sa epixtar ang career ko.
uU..guyz thatz true…im an agent sa epiX mjo magulo ngaun…mgulo cla…give back what is rightfully ours!
Magagaling pa naman ung mga IT Personnel dito… very friendly and approachable… Sayang nga lang at binawasan na naman sila dahil dun sa transition na nangyari… ngarag ngayon ang mga IT kasi konti na lang sila, tendency nun konti lang mabebenta ng agent kasi matagal pa bago maayus ung headset or ung PC dahil sa konti lang ang mag-aayus nito…… Haaayyyy!!!!…….
http://www.yugatech.com/blog/blogosphere/epixtar-wont-like-their-google-finance-page/
Pls see also this page. another garbage from epixtar.
“ANOTHER LABOR CRIME DONE PLS ALERT AUTHORITIES”
pegasus is BIAS to this new company. Before giving good advices for these and that. pointing positive outlook. please for company’s sake and credibility. PLS DO COMPLY WITH THE LAW AND RIGHTS OF EACH AND EVERYONE EMPLOYEES. SETTLE ALL GARBAGE BEEN DONE FOR THIS WILL HAUNT THIS COMPANY AT THE END.
who’s the new head of education department?
BOOK SIX
POST EMPLOYMENT
Title I
TERMINATION OF EMPLOYMENT
Art. 278. Coverage. The provisions of this Title shall apply to all establishments or undertakings, whether for profit or not.
Art. 279. Security of tenure. In cases of regular employment, the employer shall not terminate the services of an employee except for a just cause or when authorized by this Title. An employee who is unjustly dismissed from work shall be entitled to reinstatement without loss of seniority rights and other privileges and to his full backwages, inclusive of allowances, and to his other benefits or their monetary equivalent computed from the time his compensation was withheld from him up to the time of his actual reinstatement. (As amended by Section 34, Republic Act No. 6715, March 21, 1989)
Art. 280. Regular and casual employment. The provisions of written agreement to the contrary notwithstanding and regardless of the oral agreement of the parties, an employment shall be deemed to be regular where the employee has been engaged to perform activities which are usually necessary or desirable in the usual business or trade of the employer, except where the employment has been fixed for a specific project or undertaking the completion or termination of which has been determined at the time of the engagement of the employee or where the work or service to be performed is seasonal in nature and the employment is for the duration of the season.
An employment shall be deemed to be casual if it is not covered by the preceding paragraph: Provided, That any employee who has rendered at least one year of service, whether such service is continuous or broken, shall be considered a regular employee with respect to the activity in which he is employed and his employment shall continue while such activity exists.
Art. 281. Probationary employment. Probationary employment shall not exceed six (6) months from the date the employee started working, unless it is covered by an apprenticeship agreement stipulating a longer period. The services of an employee who has been engaged on a probationary basis may be terminated for a just cause or when he fails to qualify as a regular employee in accordance with reasonable standards made known by the employer to the employee at the time of his engagement. An employee who is allowed to work after a probationary period shall be considered a regular employee.
Art. 282. Termination by employer. An employer may terminate an employment for any of the following causes:
1. Serious misconduct or willful disobedience by the employee of the lawful orders of his employer or representative in connection with his work;
2. Gross and habitual neglect by the employee of his duties;
3. Fraud or willful breach by the employee of the trust reposed in him by his employer or duly authorized representative;
4. Commission of a crime or offense by the employee against the person of his employer or any immediate member of his family or his duly authorized representatives; and
5. Other causes analogous to the foregoing.
Art. 283. Closure of establishment and reduction of personnel. The employer may also terminate the employment of any employee due to the installation of labor-saving devices, redundancy, retrenchment to prevent losses or the closing or cessation of operation of the establishment or undertaking unless the closing is for the purpose of circumventing the provisions of this Title, by serving a written notice on the workers and the Ministry of Labor and Employment at least one (1) month before the intended date thereof. In case of termination due to the installation of labor-saving devices or redundancy, the worker affected thereby shall be entitled to a separation pay equivalent to at least his one (1) month pay or to at least one (1) month pay for every year of service, whichever is higher. In case of retrenchment to prevent losses and in cases of closures or cessation of operations of establishment or undertaking not due to serious business losses or financial reverses, the separation pay shall be equivalent to one (1) month pay or at least one-half (1/2) month pay for every year of service, whichever is higher. A fraction of at least six (6) months shall be considered one (1) whole year.
Art. 284. Disease as ground for termination. An employer may terminate the services of an employee who has been found to be suffering from any disease and whose continued employment is prohibited by law or is prejudicial to his health as well as to the health of his co-employees: Provided, That he is paid separation pay equivalent to at least one (1) month salary or to one-half (1/2) month salary for every year of service, whichever is greater, a fraction of at least six (6) months being considered as one (1) whole year.
Art. 285. Termination by employee.
1. An employee may terminate without just cause the employee-employer relationship by serving a written notice on the employer at least one (1) month in advance. The employer upon whom no such notice was served may hold the employee liable for damages.
2. An employee may put an end to the relationship without serving any notice on the employer for any of the following just causes:
1. Serious insult by the employer or his representative on the honor and person of the employee;
2. Inhuman and unbearable treatment accorded the employee by the employer or his representative;
3. Commission of a crime or offense by the employer or his representative against the person of the employee or any of the immediate members of his family; and
4. Other causes analogous to any of the foregoing.
Art. 286. When employment not deemed terminated. The bona-fide suspension of the operation of a business or undertaking for a period not exceeding six (6) months, or the fulfillment by the employee of a military or civic duty shall not terminate employment. In all such cases, the employer shall reinstate the employee to his former position without loss of seniority rights if he indicates his desire to resume his work not later than one (1) month from the resumption of operations of his employer or from his relief from the military or civic duty
Art. 283. Closure of establishment and reduction of personnel. The employer may also terminate the employment of any employee due to the installation of labor-saving devices, redundancy, retrenchment to prevent losses or the closing or cessation of operation of the establishment or undertaking unless the closing is for the purpose of circumventing the provisions of this Title, by serving a written notice on the workers and the Ministry of Labor and Employment at least one (1) month before the intended date thereof. In case of termination due to the installation of labor-saving devices or redundancy, the worker affected thereby shall be entitled to a separation pay equivalent to at least his one (1) month pay or to at least one (1) month pay for every year of service, whichever is higher. In case of retrenchment to prevent losses and in cases of closures or cessation of operations of establishment or undertaking not due to serious business losses or financial reverses, the separation pay shall be equivalent to one (1) month pay or at least one-half (1/2) month pay for every year of service, whichever is higher. A fraction of at least six (6) months shall be considered one (1) whole year.
“THIS WAS NOT DONE BY THE COMPANY” – THEY TERMINATE EMPLOYEES WITHOUT EVEN NOTIFYING EACH ONE OF THEM> NO SEPARATION PAY WAS ISSUED NO CERTIFICATES NO STATEMENT OF ACCOUNTS…..NOTHING…
rt. 285. Termination by employee.
1. An employee may terminate without just cause the employee-employer relationship by serving a written notice on the employer at least one (1) month in advance. The employer upon whom no such notice was served may hold the employee liable for damages.
2. An employee may put an end to the relationship without serving any notice on the employer for any of the following just causes:
1. Serious insult by the employer or his representative on the honor and person of the employee;
2. Inhuman and unbearable treatment accorded the employee by the employer or his representative;
3. Commission of a crime or offense by the employer or his representative against the person of the employee or any of the immediate members of his family; and
4. Other causes analogous to any of the foregoing.
to mr X PACK:
Art. 258 is not applicable on the case of epix because the case was not as mentioned.
the company and the employees was absorbed by the alleged “new company” which is Amberbase because the later suffered from chapter 13 bankruptcy since 2005.
but at any rate, the said “alleged turnover is really anomalous and a gigantic fraud on the part of the employees especially for those who’s more than a year in the company..
there should be a clear answers from the management to the so many questions we have as employees. And we should have the answer that we want or else we shall take the necessary legal actions.
hi, im a previous employee from this company.. i too was retrenched or as might as well dismissed on the day said transition occured. I really dont know what papers I may have need to fix to settle things on my side. Im a rookie as a worker. Can somebody help?eheheh
Anyways, I just hope everything will be fixed and everything will be fine.
lastly.
I do appreciate being with my team. love being with them..i learned a lot..thanks guys!Miss u’s!!
they know me …. Mr. RASTA….
Just a piece of advice for the Filipinos who were instrumental in perpetrating this scheming acts to defraud their fellowmen….perhaps for a big sum of money or maybe to save their asses!!!!! guys, the legal system in the Philippines may be slow.. but it is still in place.. we very well know our rights and the violations you have done… Mark our word..Justice will prevail in the end and you may say goodbye to your dear professions….tsk tsk tsk..til we meet again…
i am currently employed with amberbase. i can say that the campaigns are still there and what i really find odd, like the others are saying, someone took over the company but the same old admins are there. i don’t know what the hell is going on and why are they suddenly pleading that we all address our concerns to epixtar miami when in the first place, the people in the financial dept are the ones who calculate the rates and places our money in the ENVELOPES – yes envelopes because we don’t get the salary through a decent atm previous to the take over.
bottom line – they are the same people who worked to scam me of my benefits. why are they washing their hands now that they have wiped them in a towel named amberbase solutions?
wtf, my 500 charge for SSS was reflected on SSS’ end as a 100 peso contribution and last updated payment was made in march. the same goes to our philhealth and pag-ibig contributions. our medicard has been suspended since december. OUR BIR payment, i believe, is also not updated. what have we done so grave when we have been faithfully working for them all these time. it’s a betrayal but we all need work and that is why we are patiently waiting for results as we quietly say our hellos day in and day out.
its a change for the best
god bless the company.
naging sup ako sa epixtar … i should say maraming hokus focus talaga ang company na ito . may concern is nung ng try ako kumuha ng coe sa kanila.. hindi daw pwede kasi epixtar doesnt exist na daw… ano yun may ganon talaga? hindi bale na yung back pay e … abuloy ko na sa kanila yun … ayoko ma void ang pinag hirapan ko doon dahil sa kalokohan na nila…
i was a former epix employee and naghahabol ako ngaun ng back pay ko. to all those who want to complain regarding anything against epixtar, you can go to NLRC (national labor and relations commission) and they can assist you with those issues. im currently fixing my case now against them regarding my back pay.
i was a former epixtar employee and naghahabol ako ngaun ng back pay ko. to those who want to file a complain against epixtar, you can go to NLRC (national labor relations commission) and they will assist you with any of your issues. buti na lang nagresign na ako agad jan. i was kinda shock to know na hindi rin nila nireremit ung mga contributions sa pagibig, sss and all that. i guess the case against them will be stronger kung as a group kaung magffile.
Mahaba to pero worth basahin:
I was a former employee too. Resigned last Sep ‘07 at sinabihang makukuha ang cheque ko after 2-3 months so I didn’t bother following up during that time. After the 3rd month, that’s when I started calling them at ang laging excuse na sa tingin ko ay kinabisado nila by heart para sa mga nagfa-follow up ng back pay ay “wala pa po kasi ang ni-request namin na funds..blah blah blah.”
They would always say that since they have your contact number, they’d call you to follow up. Siyempre di ako satisfied sa ganun dahil walang kasiguruhan na tatawagan ka nga nila. So I keep calling them and one time na may nakausap ako, here’s how the conversation went:
Me: “follow up ko lang yung backpay ko?”
EPX: “ano po last name nila?”
-bigay ako last name ko.
EPX: ay ma’am wala pa po name niyo sa list.”
ME: “pano yun eh ang tagal ko ng nagfa follow up? kelan ba kayo huling nagbigay ng backpay?”
EPX: “nung June po, pa ilan ilan kasi ito po yung mga nagsampa ng kaso.” (June 2008. This call I made was around September 2008, nearing the first year since nagresign ako sa pesteng kumpanya na to)
ME: “kelan nagresign tong mga nabigyan na ng backpay?”
EPX: “mga 2007 po.”
ME: “so ibig mong sabihin sa 2009 ko pa makukuha ang backpay ko? (in a really sarcastic tone) at kung magsasampa ako ng kaso, ibibigay niyo rin ang backpay ko?”
EPX: “opo”
YUN NA! I didn’t get her name but don’t you think that the utter stupidity of the answers I got from her would be enough to show how shameless and worthless this company is!
A week after this encounter over the phone, I went to NLRC and Epx was requested to appear for Mediation twice na parehong hindi nila sinipot dahil wala raw sila nareceive na notice. Nag-decide ang Mediator na akyat na sa Arbiter at maging kaso na siya. Nag-schedule na naman ng meeting and again, twice no show ang mga taga-EPX until the third reset at dumating si Bam na HR rep ng EPX since yung talaga daw pupunta couldn’t make it.
Napaka-jolly pa ng character nito at tinatanong pa ko kung ano daw account ko before at kung sino ang TL ko na kilala pa niya. Ang sabi ng mahusay na si Bam ay release nila ang cheque by December 20 or before that.
Ako naman si tanga naniwala and was given her cellphone number, local niya sa EPX pati ang local ni Mela at Dada na kahit kailan eh wala naman akong nakausap dahil hindi nila sinasagot ang phone!
Ayun natapos ang holidays at February 2009 na! I went to EPX last Feb 5 at nakausap ko si Dada na sinabing nabili na daw ang EPX at wala na silang record ng mga former employees at ang pwede ko lang daw gawin ay maglog on sa epixtar.com then click “contact” at dun ko daw ilagay ang complaint ko.
Anak ng P*tA tong mga taong to! Mga walang kaluluwa! Mga walangya talaga!
I’m currently 7 months pregnant at tong makukuha ko dapat sa Epx I was planning to use just in case kapusin ang savings ko, pang back up ba. pero dahil mga hayop ang may ari ng Epx, I don’t think they give a damn maski malapit ka na mamatay kakahintay ng back pay mo.
If there’s someone who can help out, mas okay kasi pag marami nagreklamo all at the same time. To all those na ginago nitong kumpanya na to, here’s the time to get back at them!
I’m planning to go to one of the TV networks for this.
@ die epx, die!- ex agent
huwaat?? nagpunta ka na din nlrc and walang nangyari?? omg.. so ibig sabihin wala na akong dapat asahan??? im scheduled for hearing next week.. so should i expect na walang sisipot na representative from epix?? this is sooo bad.. this is against the law.. kelangan ko din ung back pay na un.. how can this be resolve??
Come on guys, it’s a waste to cry over spilled milk. Ma-karma nalang sana sila.
Use your energy to find a better job!
God bless.
in response to : “die epx, die!- ex agent”..
this is Bam, I was once an agent, QA, Employee Relations Associate,Employee Relations Officer (HR) and finally Employee Relations Officer con Legal Secretary of our beloved Epixtar.. Yes, I was tasked to attend all the hearings of cases pending before the NLRC.. I was always instructed to schedule payments after pay out which would be either the 5th or 20th of the month.. To all those I have talked to before the NLRC as the representative of Epixtar.. Guys.. please accept my hearfelt apology, I didnt mean to give you false hopes. I was in the belief that the company could still pay … we are in the same boat now.. after all the sacrifices and the representations I have done for Epixtar upon the instructions of Atty. Arnel Ordas. At first I felt bad that I am no longer with the company, I missed my inbound and Hr families, as well as the agents, sups, sms and the rest of the support group.. but later on I realized I should be thankful.. at least I wont be there anymore and be part of the scam……Lastly, since you know my number, please keep in touch. Thanks!
omfg!!! so meaning wala na akong aasahang sisipot sa hearing na nakaschedule next week??? damnit!! im soo expecting that back pay!!
ano to ANGERBASE SOLUTIONS??hahaha good working with the people..not on the company(epxtar).
haha!
Calling all Managers (Ops, education department, workforce, quality, HR, etc) Speak up!
EXPLOITED!!! That’s what you are all guys (EXP & amberbase agents). You’ve wasted ur talents & skills ( for those resigned/retrenched ) and continue to be abused and fooled (for those who were kept) by these people. You’re all partly to blame for the mess you’re in right now. You’ve allowed these scammers to be their pawns in their evil wrongdoings of scamming people. You all gave in to their trap of big base pays, commissions, etc, etc,etc.They may have legit campaigns (before?/sometimes?)but according to some insiders, these are just for cover-ups.Pitiful young,talented,skilled, and smart Filipinos. Deprived of your rights! Damn it! Injustice was done again in our very own country by you-know-who. Young aspiring Filipinos who are hoping to provide a decent living for themselves and their family in this poverty-stricken country are once again abused and manipulated by professional blood-sucking thieves. So, what now? For those who refuse to accept their fate and want to stand up, you’ve got to do better than just commenting on blogs,forums,etc…Talk is cheap.Good for those who went to some gov’t offices. But then,lots of employees in our corruptible government agencies that’s supposed to protect the rights of Filipino workers are almost 100% of the time being stuffed with the right amount of bills in their mouth. We’ve got to understand, these corruptible people have families to feed also, and what does their measly salary provide them. For them being patriotic and ‘maka-Filipino’ doesn’t sound sane anymore. “Who puts money in my mouth is my master”, you heard that? I should know. I myself became a victim too before. Here’s what my friend AJ did when he suffered the same fate as yours. He went to PAO – Public Attorney’s Office and asked for a good lawyer re their case. A good lawyer was provided (pro bono) and everybody got what they want. Another one, went to IMBESTIGADOR and the company involved was fined. In your case,a total of 650 (more or less) agents fooled and deprived of benefits? Well,kuya Mike’s show may take it in (let’s see what he’s got to prove). Why not let those thieves in EPX and this so called ‘new company’ be exposed live on national T.V., and let others be forewarned. Or Mr. TULFO might even be interested in your case. Better yet, why not air your grievances to the right commitee on CONGRESS, so these kind-hearted execs of yours be summoned and investigated. If found guilty of any wrongdoing, hopefully they’d all be catapulted back where they came from. There are many avenues for you to be heard… just need to make up your mind and speak up. Don’t be too naive.’Tama na ang pa-cute at pabanjing-banjing mga chong’. You’re not getting any younger. Unless you accept stupidity and slavery (you being the slave)is your way of life. Wake up and be responsible.Don’t let those people get away… let them pay you back and don’t just settle for empty promises.Stop this exploitation of young talented Filipinos. There are a number of decent, honest, and truly legit BPO/call center in the country and more are coming…why waste your time,energy and skill with crooks? Calling on PGMA who’s pitching heavily re this industry… If this industry is truly instrumental in turning around our economy, then we BPO/call ctr employees deserve all-out support and protection against abusive employers. Fair enough!
No back pay and I accept ( kikitain po pa yun so iaabuloy ko na lang sa management, lalo na sa head ng educ dept. Yes sha pa rin!) I feel good that I left because I was soooo tired ( of everything!). But it’s tragic that a lot my best buddies are still holding on. You guys have the skills & knowledge, don’t think otherwise! You deserve better. Tho I’m happy that I was trained by the best when Epix was still at its peak. I am still thankful that I learned a lot.
duskymorena,
education department head–name starts with an A? May I know what happened?
Do the managers know what’s happening to their people?
Dave Hayward
President and CEO at Amberbase Solutions Inc.
a clean advise to amberbase solutions
dont kill your I.T. professionals,indeed they were only a few left for them. and obviously this reflects on the equipment on floors which was less maintained and thus results in unproductiveness of an agent. fatigue also was seen on this department. i know they are not happy as much as many of us
- agent 007 8th floor northwing
si alona na uugod ugod na pa rin ang head ng education dept.
this company is really sucks..
i thought a lot of people like her because she’s good…
I’ve read the posts after mine. And the only thing that popped into my head is, hindi ko to pwedeng palampasin lang. Yup, I do have work right now, pero yung perang inaasahan ko sa epx ay hindi basta basta lang ang halaga na pwede kong balewalain.
That’s why I’m so angry with Epx, at ang mga taong nagpapatakbo nito. Grabeng panloloko ang ginawa nila o ginagawa pa rin nila to all those who thought that this company was a good one to work in.
I’m sorry Bam if na hurt ka sa mga comments ko, pero I couldn’t help it coz since you represented them, ikaw ang napagbuntungan ko. So natanggal ka na rin? ganun na lang ba yun? ang pwede na lang gawin ngayon eh mag email sa epixtar.com na website para mag follow up? what good will that do? I already did that, the same day na nagpost ako nung Feb 8 pero walang reply.
My plan is to approach Mr. Tulfo sa Bitag pero I believe mas may impact if there were a lot of us who will come out and complain at the same time diba?
So please, sa mga gusto pang lumaban kagaya ko, let me know, let’s work something out. Sa hirap ng buhay ngayon, sobra na kung wala ka na ngang pera eh magpapa-api ka pa.
To make the long story short..
.. or even shorter
Epixtar closed so that they wont have to bother about it’s back pay and/or the contributions of it’s employees…
i know that because it is the exact same thing that happen to Air Relay Corp..
WALA NA BANG MATITINONG TAO SA MUNDONG ITO?
am so glad to be out of that company!
@die epx, die!- ex agent
u think kapag dinala naten to sa media, may mangyayari pa? i mean.. baka parehas lang din ang mangyayari, sasabihin lang ng amberbase na wala ng epix and ndi na sila makakatulong.
i think so.. how hundread percent na new management na cla.. they could say that… but we need a prove na new management na cla.. how come HR and financial director are still the same… yup me and my friends are willing to go with you guys if ever you decided to go imbestigador or tulfo.. just let us know.. you can send us an email at airhic_24@hotmail.com….bam also work atleast from management HR so maybe she has an idea if its really a new management or just a fake name to cover up…
yup… amber base can say that they are already a new management… but prove it.. they can easily say that…me and my friend are willing to go with you guys if ever you decided to imbestigador or tulfo, just let us know.. send us email @ airhic_24@hotmail.com.. thanks…
Supplier kami ng Epixtar at eto naghahabol ng collection. Eto sila na dating Epixtar ngayon ay Amberbase na sinasabi na wala silang alam. Grabe sila talaga!
Dapat magtulong tulong tayong lahat na inabuso at niloko ng Epixtar.
Let us make a collective effort para mabawi natin ang para sa atin
To Oh well, I guess all is well with you…good for you.
Given na yang sinasabi mo na use our energy to secure a new job – dapat lang!. Bakit di ka na bang pwedeng magbigay ng extra energy para balikan ang epixtar?
So ganun na lang? sayo madali sabihin yan. But for us who are badly affected lalo na kung hundreds of thousands pesos ang pinag uusapan.
Sige ingatz
To die epx, die!- ex agent
You are right, let us fight for it! Support ako dyan sa sinabi mo.
Go for it!!!
To ‘duskymorena’, ‘Oh well’, and like-minded so-be-it-just-fine-attitude former employees of EPX:
You can easily say those words coz probably you don’t have any dependents yet; maybe you are not feeding any mouths yet… or you are not responsible for somebody’s life yet,except your own ‘caprichos’… so you don’t seem to understand the feelings of those who want to get their benefits due to them by this blood-sucking company. Or, maybe you are rich enough to just give away what you’ve worked for. Obviously, you are insensitive to your former colleagues miseries… is it because you’ve got rich moms and dads,huh. Or maybe ‘you’ were just created by EPX to post such comments to somehow condition the minds of angry, EXPLOITED employees. Whatever the case may be, the kind of personality (in my opinion) that ‘you’ have is of a weak one, too passive and timid…prone to MANIPULATION and EXPLOITATION. Truly, in this world of survival of the fittest, lives to kind of species– weak ones (those who are eaten alive) and the strong ones (those who rule; or those who’ll fight to the end). By your views and comments with what’s going on in your ex-company and ex-colleagues,I think you belong to the former.
Talk is cheap… Somebody’s got to initiate in forming a group whose voice is LOUD enough to be heard by the MEDIA, by CONGRESS, by the OFFICE of the PRESIDENT, by the… “Association of Call Centers in the Philippines (?!)” or something to that effect…we do have this in the country but obviously mute and deaf with the MISERIES of manipulated call center agents.
Putting hundreds of !!!!! in your comments/posts won’t do anything. ACT now while the executives/management of EPX are still here for possible PROSECUTION. Somebody’s got to lead. There should be a concerted effort to expose all the wrongdoings and cheatings done by EPX…FIGHT FOR YOUR RIGHTS!
To die epx, die!:
A piece of ‘walis-tingting’is inutile/ineffective when you use it to sweep the rubbish. Why not add more sticks of walis-tingting… and bind them tightly? You’ll be able to sweep all the dirt, all the rubbish in your former company in no time.Why not take the lead? One important thing, probably most important, is to have the MEDIA on your side. You’ve got to create the BUZZ!!!!
JOJO PINILI! you’re the worst Senior Operations Manager i’ve ever known. Bagay n bagay ka sa epixtar… GARBAGE!
We can express all of our anger on this blog but the words place here will not move or heard unless all of us do something about it. The best time to do it is now. Hit them where it hurts while one of the clients are here. Let these clients know what kind of corrupt company they have joined with.
To: Ex employee
you think jojo pili is bad check out the 6th floor call center manager Paul aka Pong (it should be ping pong). He is getting paid to come to work and sleep. And when caught he just gets a slap in the hand and get promoted. Look at what kind of managers we have wonder if the new owner knows what they got into. If I were them clean house and get rid of all the corrupt executives.
okei.. so i guess madami na ang gustong i-escalate tong issue na to. y not communicate with mary there as she wants this to be sent to media. sent her an email. airhic_24@hotmail.com and let’s get this done.
Managers from all department are to be blamed…I guess hindi malulugi ang company kung matino ang pamamalakad…from recruitment, training down to ops…If they have been hiring and promoting good people none of these would have happened…
Hi everyone, here’s my number.. 09065722465. Let’s get together and see what we can do to get answers to our questions and hopefully solutions to our problems..definitely we will not go to Amberbase a.ka. epixtar anymore as the ears of the people behind it are deaf and their hearts are hard as stone… they owe us big time from unremitted taxes, sss, pag-ibig, philhealth contributions and loan amortizations… that’s a HUGE amount of hardearned money which they practically took from us, not to mention the backpays and the severance/separation pay we all deserve……it’s indeed a blessing that I am not part of the company anymore coz i wont have the heart to do injustice to my fellowmen .. we will seek help from the proper government and private agencies..let’s unite.. i will take the lead…
sunshine!! I know you and I know dusky morena too.. we are all in the same page..she might have said something about not getting her backpay anymore.. she said that out of desperation since she very well know that she would have a hard time getting it.. but i am sure she didnt mean to be insensitive to our feelings.. let’s set aside that for now.. our priority is to unite and fight for our rights as Filipinos and as human beings…hope to hear from both of you soon!!!
Thanks Mommy Bam! I have four kids of my own & one is already in college! I am busy moving on & working hard to help ends meet. The computation of my back pay alone is questionable. I apologise I cannot be a front liner to recover our losses but I will definitely support any action & will participate/attend meetings if necessary. It is unfair to take your anger against those who does not share your strong sentiments. I may be passive but will never be timid. We are on the same fence against the BIGSCAM that is Epixtar, never forget we are in a similar predicament. The same peeps are holding the same positions that they have while it was still Epixtar, ergo, same management. FYI. By the way Sunshine, my real name is Sheila; my last position was that of a Trainor.
duskymorena,
How is alona as a boss? I wanted to be a trainor before but never got promoted.
ei some body email me tha he has an idea how he help us..all were askin is evrybody will join …
as soon as we finalized everything will inform you
hope everybody will cooperate for our own benefit….
hi mary again..
lets meet.. mas maganda if all of us will work together..and we can make a plan for wat is the best thing that we could do.. we need to fight…you can send me email @ airhic_24@hotmail.com or text me @ 09194328694 if you want guys to talk about it…mas madame mas maganda…
ei ms. bam i wasnt able to read your comment..when do yuo plan to meet us…me and my friends are willing to communicate with you…i can also share to you somebody’s idea…i mean somebody who wanted to help…mas maganda pag iisang grupo lang po di po ba../?
yan kasi ang problema sa pasok ng pasok sa callcenter w/o research. epixtar ay isa sa mga naunang call center sa pinas. pero ang pinakamalaing ulol sa balat ng lupa na bpo/call center.
yung iba naman na nanggaling na sa epixtar noong 2002 pa at nanatili sa bagong pangalan nito (at marami pa rin sila) ay mga ubod na ata ng tanga. mga hindi na natuto. pagkatapos lahat ng gulo sa epixtar noong 2005 to 2007 at hanggang ngayon, kalokohan pa rin ang pamamalakad. mga masochists ata ang mga employees na iyon.
biro mo, 2002 or 2003 pa sila nasa epixtar, binabawasan ang kanilang sahod at ninanakaw ang kanilang mga bonuses, nandyan pa rin sa bagong pangalan na ‘Amberbase Solutions’?!?! ang galing naman ng may ari nito, na-hyhypnotize nila kayo hehe
no offense pero pun intended. at least sa mga bago dyan sa kumpanyang iyan, lesson learned. it could get worse. kaya habang maaga pa, lipat na kayo ng call center at wag nyo nang habulin ang mga backpay na yan. move on is the best foot forward to put inside the door. (tama ba? hehehe)
Being a loyal employee of amberbase marami ng pagbabago, hindi nman sa pinagtatangol ko ang company na ito.. its nice to say na updated na ang lhat ng contri nmin at katunayan merun sila mga receipt n nka post sa bulletin board na all statory payment are paid for that month and its already posted n rin kasi nag check ako sa sss website. hindi nman cguro totoo na epixtar is still exist. Amberbase is a new company hindi ito makakapag operate sa pilipinas kung papalitan lang nya basta ang pangalan from epixtar, thinking na ang daming bad record nito sa DOLE as employer.
Ok nrin ang psweldo since we have our ATM card already na hindi tulad dati na parang construction worker. Sa awa ng diyos hindi nman na dedelay ang sweldo namin eversince epixtar pa ito until naging amberbase xa.
Let us all be thankful na kahit ganun ang nagyari hindi parin kmi nwlan ng trabaho at tuloy parin ang operation, nakaklungkot icipin nga lang sa ibang kompanya, natangal na sila hindi pa nabayaran ang benepisyo nila.. worth na rin to stay khit ganun ang nangyari atleast my children have survived hindi kami nagutom. Sa mga naapektuhan ng ganung pangyayari its not only epixtar ang nakaranas ng ganung sitwasyon.. may mas worst pa nga dyan na bigla n lng tinangal at di pa pinasweldo. let us look at the brighter side of life.. Epixtar is dead.. and it doesn’t really exist.. Epixtar doesn’t care khit cguro magreklamo pa tayu sa congresso!! and I’m sure wlang magyayari lalo na US Based ito na nagun e bagsak ang ekonomiya.. Gusto ko man sumama sa inyo, i leave it up to our lord n lang..
Hope you guys get my point..
AMBERBASE staff now (w/c are the same admin staff) will always tell you that they don’t hanbdle your backpays or contributions since its EPIXTAR’s problem..and they will tell you wla na cla records.. AS IF!!! E cla tong mga admin na nagtatago ng files e…so sa mga ex employees ng EPIX wag n kyong umasa na may makukuha kyo.. Legally they are officially a different company.. (galing ng busniness move) so wala magagawa ang LABOR
FYI, Amberbase is currently having problems with the Onshore people of EPIXTAR kasi nde cla binabayaran sa service nila (the programs and all)
We (the victims, not Epixtar) have setup a free website for everyone to post their stories, give and receive information, and become a message board for all those involved. We are just starting it so please log in and contribute as much as you can and spread the word for the website.
epxrlabor . com
Thanks!
We (the victims, not Epixtar) have setup a free website for everyone to post their stories, give and receive information, and become a message board for all those involved. We are just starting it so please log in and contribute as much as you can and spread the word for the website.
epxrlabor . com
Thanks!
I really feel pity for the loyal (or got stuck?)employees of Epixtar. I’m still bothered why our prettiest Team Leader (she’s my Crush wohoooo!!)who was working for Epixtar for 3-4 years hasn’t done anything about her obvious situation – until now. I hope she hasn’t lost her aspirations.
If you’re one of the employees who got “Transitioned”, “absorbed”, or whatever, you’ll get the feeling in your GUT that Amberbase IS still Epixtar.
Also, why would a NEW OWNER (even I don’t know who) trust a Management Team that can’t run the company anymore? If I were him/her (or a party), I’d be worried about my money going to hell with these people “Money-ging” my business. They’re TOTALLY THE SAME people!! How can I, a rank-and-file ever hope for a BIG CHANGE for this place?
I am really dissappointed when I felt that the same LENIENCY and SLACK management style Epixtar is known for is still in effect. I was really hoping for change in terms of Personnel Management but anyone can still do dumb things without feeling guilty.
I was wrong to blame the I.T. Guys about the BAD QUALITY of Equipment we’re using for “Business”. I’m with one of the stable (I think so, we’re expanding and our Client likes us – the agents so much)Inbound Campaigns of the company. But I’m totally baffled that the Higher-ups don’t ever consider UPGRADING our Workstations. 80% of the mice we use can be considered unusable. Yes, we all use LCD Monitors but the CPU itself is running on Year 2005 Specs (Pentium 2.4Ghz, 256mb RAM). I consider the CPU still good but somehow, the network job of these computers are messed up (server issue?). Even Notepad gets “hanging, freezing, or whites-out”. Expect 1-3. seconds delay whenever you switch applications or windows. Even worse, it makes you furious with that “NOT RESPONDING” message. Other times, it won’t let you take control over the mouse pointer.
Bang my head right now on the concrete floor is what I wanna do(It’s gonna hurt, I won’t). I’m not gonna make a career here. I’m taken for granted, I’m put aside. They’ll see what they’re missing after I leave. Only thing making be pull back is our Client. They’re so friendly! Lucky Epixtar-Amberbase…
guys we need to log on http://www.epxrlabor.com..
and please register.. this is our site, and possibly this will give us justice hopefully..
thanks!
oh my! i’m going to start my training this days in amberbase.. is this really true? nag doubt tuloy ako kung tuloy ko pa. help nman before pa ko malubog..
EPICSCAM
i don’t think naman na they’re scam.. bitter lang kayo..
OMG! im planning to go back pa naman sana ganito na pala sitwasyon… does that mean wala na rin yung mga file ng ex employees nila? sayang naman yung pinaghirapan ko dun… please help!!!
actually, until now, wala parin aq news, dey said n makukuha q un backpay q after 3 months.. i hated it.. i think i need to go to nlrc ndin.
whoa!! eto pala ang totoong kulay ng Amber Solutions.
Yesterday my friends and I went there to apply as CSR. Dapat sa IBM e kaso hapon pa e umaga nandun na kami. We’re for final interview na lang at magstart na ng training on Monday.
Sa damin kong nabasang nagcocomplain, dapat pa ba naming ituloy ang pag-aapply? Maybe at the end of the day, ganto din mangyari sa min.
Tsktsk. Pambihira naman.
ano po telephone number ng epixtar? specifically yung hr dept?
May I know the land line number of the former Epixtar? Dba amberbase na xa? thanks
mabuhay ang mga dating taga discover card lalo na sa mga taga scored… mga tag affinity mayayabang mga language barrier naman…hehehe…at sa management bulok taga noon pa… namimiss ko na nga ung 25 pesos na meal na walang lasang carbonara at nakakasukang mga ulam pero in fairness minsan masarap…hehehe…first working experience ko pero parang nagkamali yata ako..I regret na dito ako pumasok kasi nasira ang record ko… di ko naman pede di ilagay sa resume mabubuking nman bandang huli…forced resign ako sabi daw low performance eh ung mga huling linggo ko nga nakaka 12 nako sa isang araw… walang held yun..kaya ayun 5 months lang ang work experience ko…tpos mababalitaan ko mga ilang weeks mag sasar na daw ang epix..ayun narealized ko din na pakana nilang unti untiin ang employee…buti nlng may mga center na mga ex epixtar din ang may ari na napasukan na iintindihan nila kaso wala nga lang mga contract..eh gusto ko ng pumasok sa magandang kumpanya talaga eh di ko naman magawa kasi ng ang pangit ng resume ko…huhuhu…tpos ang backpay ko nakuha ko naman pero bkit 1,000 + lang at 2500 lang ang contribution ko sa sss…huhuhu ang saklap…bkit ko pa kasi nakita ang epixtar…huhuhu..penge free meal??
I was with Epixtar since April of 2006. I left the company last July 2007. At first very satisfied with the compensations…Yehey! During orientations we were told na every six months may appraisal!!!..I reached my 1 year then WALA nmn pla..Ok. I applied for the IBANK salary loan nung mag1 year ako…Nanganib stats ko..I was forced to resign kesa materminate..un kasi ang anticipation ng mga agents there..U’d rather resign kesa iterminate ka becoz of performance..para ok pa din ang records mo.. Like what others said in this forum..Epixtar told me to follow up my back pay after 3 months.BUT in my case meron p kasi akong salary loan na hindi nakukumpleto ng bayad..pero nagfollow up ako after 3 months.. sbi ng HR personnel if Im not mistaken..JOSEPH is the name..”WALA na daw akong makukuhang back pay…kasi ung backpay KO DAW ay ibabayad sa IBANK(unionbank) salary loan ko..And that remained fair enough..ayoko ding magkautang sa bangko..
I was very confident till Hindi ako tantanan ng IBANK(UNIONBANK)..evry single week tumatawag sakin at ako ang hinahabol. I’m currently working for another call center.1 year and 8 months nko dito at habang nagttrabaho ako dito ganun din katagal akong binubulabog ng bangko..I kept saying na.” I read in the application na if incase ang borrower ay magresign..The garrantor or the company ang magcocompensate ng remaining balances ko”.E ala akong garrantor???So dapat EPIXTAR ang bahala gaya ng sinabi skin ng HR personnel na YUN! JOSEPH?
I even talked to my colleagues na galing din epixtar..ganun din ang sitwasyon..Pinapadalahan ng sulat mula sa attorney..tinatawagan…Bull shit..pati mga magulang ko magkakasakit dahil sa knila..
Kung ang epixtar ay nagissue sakin ng backpay, babayaran ko nmn talga ang UNION BANK..dahil ayoko nga ng may utang..dahil sa sitwasyon ko..hindi ako makapgapply ng credit card ngayon pa na 21 nko…
nagapply ako ng salary loan sa Ibank at epixtar 19 lng ako…inapproved nila kahit hindi pa qualified ang age ko that time…
Kawawa ang mga agents na naging SOOObrang loyal sa kumpanya…maswerte ako at nakaligtas ako…pero hindi pa din ata…HAHAHA
Motherf**ker inaasahan ko pa naman bak pay ko tapos d pa binigay ung last salary ko mga gag* pala sila pag nakita ko yang si Rob uupakan ko talaga yan ..maganda nyan kunin n lang natin unit ng pc nila tapos benta n lang natin para kahit papaano mag ka pera tayo ….sana matulungan tayo sa kaso na to dahil for the first time ngayon ko lang hindi ko nakuha ung back pay ko
PLS HELP US
I was currently hired by Amberbase. I undergone training and all for the DSA Account. Passed the 90% Certification na mejo napaiyak sa hirap! Pero fulfilled nmn ng mkrating ng floor! Ngaun June 04, 2009. And sbe ng ka-batch ko n nkpasa din sa DSA na nsa SOUTH wing while me n the north side. Imbes na 8000 hrs nlng bu2nuin, 4000hrs nlng. And then what happened k2tangap ko lng ng text ili2pat daw xa ds protection and all acct. In fact, wla pa kameng 1 month sa floor, 3 weeks plang taz pwde na kme ma-tsugi! I pressumed kya lang cla nag-hi2re ng bagong agents dhil may hinahabol cla oras! Like what happened. Kya pagpasok ko mya June 05 mdling araw. Im ready na kung sa anu man mging desisyon ng management. Aun! (sigh)Hoping all of my hardwork hnd mpunta sa wala! Geh blog ulit aq pg my blta na!
Wow lijpe site template, waar heb je die vandaan als ik vragen mag?
i am working right now sa amberbase ok naman sya salaries are on time. im working here for almost 4 months .the thing i dont like about amberbase is yung mga unpaid Over time namin lalo na sa discover. over sa OT as in tapos napaka luma n nung files. mag babawas pa ng hours kasi may discover acquisition na din daw sa Air relay.huhuhu.im planning to leave na din at sana may makuha naman akong back pay!!!!!!!11
Damn i already now thw news against Epixta- Amberbase
2 days ago i got the job from them and damn sobrang dali ng exam. actually trip ko lang magapply sa amberbase, galing ako ng convergys (former applicant) nakita ko amberbase sabi ko wow bago diba epixtar to,,, sabay pasok at apply kuno, ngee 1hr lang job offer na agad intl intrview then sales intervierw then thats it tapos requirements to be pass on the said date,, Tanga lang ang nagsstay dito, alam nyo ng SCAM an Callcenter nato dont stay to a callcenter that looks like a hell for those people working for their needs and wants or for their family aswell.I wish them all the CURSE for this company
y? is this the real color of this company? though they will change the name of the said company, the wont hide the scam and troubles that has already happened. Shit! i’m planning to go back but i decided not bcoz of these damn things that are now happening in AMBERBASE SOLUTION daw!hahaha
hay naku!how can i start a new career in this kind of company? it really sucks! ti naintindihan nyo gna pangwakal ko? i dont think so. Most of us who been working there, i thought experienced troubles, and un-mannered kinf of attitude from our instructors and even from our TL while we’re on the floor…