JP Morgan Chase Bank
Customer Service Representative (Auto Finance – Pioneer Team)
Apr 2nd
Customer Service Representative (Auto Finance – Pioneer Team) (National Capital Reg – Makati City)
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field. * At least 1 year(s) of working experience in the related field is required for this More >
IT Technician
Mar 17th
IT Technician (National Capital Reg – Makati City)
Requirements:
* Responsibilities include configuration, support and monitoring of the workstations hardware and peripheral devices at the sites- Thin client a Plus * Technical Support of a Software application skills both commercial and in –house Microsoft Windows 2003, Windows XP and Active Directory environment. * More >
Back-office Customer Support Agent (Chargebacks)
Sep 24th
Back-office Customer Support Agent (Chargebacks) (National Capital Reg – Makati City)
Responsibilities:
* Research and resolve call center referrals and written merchant disputes on behalf of Chase Credit Card customers. * Handle incoming customer calls that involve probing the customer to better understand the dispute and determine the appropriate course of action. * More >
Customer Service Representative
Aug 28th
Customer Service Representative (National Capital Reg – Makati City)
Responsibilities:
* Candidates are expected to assist cardmembers of Chase with concerns varying from fraud, sales, billing, collections or general customer service.
Requirements:
* We accept undergrads and fresh graduates. * Required language(s): English. * Applicants must be willing to work in Makati City. * Applicants More >
HR Recruiter
Jul 19th
HR Recruiter (National Capital Reg – Makati City)
Responsibilities:
* Assists in initial phases of the process for both exempt and non-exempt candidates – prescreening, assessments, schedule interview * Maintains Recruiting database throughout staffing process * Conducts employee orientation for newly hired employees * Generates reports as needed * Perform other functions that More >
Process Trainer
Jul 4th
Process Trainer (National Capital Reg – Makati City)
Responsibilities:
* Plan, implement and conduct a wide range of training programs with emphasis on new-hire product training. * Evaluate trainees’ performance and accurately identifying weaknesses. * Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue. * Monitor and observe More >
Team Manager for Collections
Feb 19th
Team Manager for Collections (National Capital Reg – Makati City)
Responsibilities:
* Manage a team of 12-15 FTEs * Manage the Day to Day performance of the Team * Monitor Calls and Provide Coaching and Feedback * Set Goals and track Performance Vs Goals * Analyze Peformance of team and offer solutions to More >
Credit Card Collections Specialist
Jan 24th
Credit Card Collections Specialist (National Capital Reg – Makati City)
Responsibilities:
* Making Outbound Collections Calls for Chase Credit Cards * Taking Inbound Collections Calls for Chase Credit Cards * Research and Resolve Customer Issue * Educate the customers and collect payments * Adherence to prescribed Quality and Compliance Standards * Communicate well More >
Financial Systems Integration Staff
Jan 8th
Financial Systems Integration Staff (National Capital Reg – Makati City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Commerce or equivalent. * Required skill(s): MS Office Applications. * At least 2 years experience in a banking or consulting environment * Prior experience / More >
Customer Service Advisor – Fraud Account
Dec 29th
Customer Service Advisor – Fraud Account (National Capital Reg – Makati City)
Responsibilities: # Analyze customer transaction patterns to detect fraudulent activity
# Contact cardmember to verify possession and handling inbound calls
# Review new accounts for possible fraud
# Make recommendations to management with regards to fraud trends, workflow, and strategy revisions to improve More >
Collections Trainer
Dec 21st
Collections Trainer (National Capital Reg – Makati City)
Responsibilities:
* Plan, implement and conduct a wide range of training programs with emphasis on new-hire product training. * Evaluate trainees’ performance and accurately identifying weaknesses. * Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue. * Monitor and observe More >
Fraud Analyst
Oct 10th
Fraud Analyst JP Morgan Chase Bank
Responsibilities:
* Investigates questionable credit card activity. * Contacts customers, blocks account from further fraudulent activity. * Responds to Visa and Mastercard authorization inquiries. * Validates fraud claims. * Attempts recoveries through chargebacks. * Relies on analysis skills to make credit decisions
Requirements:
* Contact center experience is More >
