Telecoms

PLDT myDSL DNS Problems

Abe Olandres Editor-in-chief October 16, 2006 · 1 min read

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For several days now, we’ve been experiencing some erratic and widespread DNS problems with PLDT myDSL. I think Smart 3G/GPRS is also affected with it, although my Smart Bro is working fine.

We’ve also received numerous reports of the same — random sites not showing up or loading. The issue has been reported to PLDT Customer Support and though they’re not confirming the problems, all efforts to correct the problem failed. So, until now, PLDT hasn’t resolve the issue and we get all of the heat from hosting clients.

Anybody else experiencing similar problems with their DSL providers?

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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302 Comments

ricky · 18 years ago

pls fix my problem a cannot connect to privite games,,

kenj · 18 years ago

GUYZ!!!!!!!!! OKAY PA ANG TYPEWRITER NA NAKA SMARTBRO!!!!! WALA NAMANG KWENTA ANG PLDT DSL KC!!!!!!!!

pldt is a complany filled with dumb asses · 18 years ago

argh! wtf is up with this net??
why cant there be any good net in the phils??
so much better when i was in the uk :[
Bloody wankers!

Alvin · 18 years ago

ever since i got my PLDT myDSL installed i’ve been cursing so much

after 2 hours na ddc ako.. dapat ko pang e unplug ang modem tpos e plug ulet [ routine for after every 2 hours ]… Pag tumatawag ako sa customer hotline.. feel ko ang BOBO ng mga kausap ko, lagi nilang pnipilit na nasa PC ang problema. WTF?!! eh bakit nung SMART BRO pa gamit ko eventhough mabagal d naman napu2tol ang connectin.. 3 times na clang nagpadala ng technician d2 pinalitan pa nga ang modem pati ip address.. mali daw yung ganun at ganyan… For Your Mutha Fucking Informations You Morons hindi PC ng mga subscribers ang may PROBLEMA kung hindi ang mga bulok nyong LINYA!!!! ayusin nyo naman… sayang lang ung bnabayad namin!!!

mos · 18 years ago

No offense. PLDT myDSL services is not that good. Maybe if they have not that professional. They must think that it might get effect more more someday. They must do more more effort in their work. They must Plan before entering some kind of Services. They are just making money not making better people lifes.

gg guy · 18 years ago

i’m using opendsl. pero ayaw na magconnet ng GG Client ko

kulitz · 19 years ago

well… pldt struck again… we lost connection for about 2 weeks! CSRs even those na nasa opisina talaga nila dont know what to do… parati na lng cnasabi na fina-followup nila. to make sense of the story, last september 2007, we applied for a static IP kac dynamic yung sa amin eh may free naman pala kami 1 static IP, so i requested a change from dynamic to static.actually, walang nangyari, iwas expecting them to call me to give our IP pero wla. just this november, biglang nawala ang connection. i was thinking they made the changes na… after 2 days, i followed up… sabi nila may problem ang area namin.the next day, i called again, ang sabi nila, it might be our application for static IP. umabot ng one week, galit na kami pero ganun pa rin ang explanation, to be followed up daw. pag dating ng 2nd week, we wrote a letter to the head of the business zone but we didnt wait for the answer anymore, we decided to shift to bayantel… guess what, nagmakaawa cla… then after a few minutes, dumating yung tech sa ofis namin and naibalik yung connection. pucha! na change na nga pala ang IP pero di nila cnuguro na ma puntahan ng tech para ma reconfigure! kelangan ka pa talaga magalit para ayusin nila ang problem mo…

ganja · 19 years ago

hello…

can u help me about my problem regarding po sa pagconfigure ng router im using ASUS rx3041…kc pag econnect ko ang wire ng dsl sa router..hindi n ako makasearch sa internet..i have two pc para makashare ung internet..

salamat..

stan · 19 years ago

Same problem here in iloilo, dsl service is down, when will this end?

Wamcy · 19 years ago

3 days na rin walang DSL. BADTRIP!!! and the fact na binabayaran natin ito!!! same problem here in pampanga!!!

marcpodi · 19 years ago

here too in Laguna… buisit na buisit na ko sa mga sumasagot sa 171 pero di mo naman sila masisisi kasi taga-sagot lang sila at taga-salo ng mga mura ng customers. Pero yung mga actual engineers dun di nila nalalaman kung gano kahirap walang connection sa internet lalo na in a span of days.

bentot · 19 years ago

got problems again with the dialup connxn.. only few selected sites loads up..

ging · 19 years ago

It’s annoying to hear all these comments on pldt internet connection. I thought I’m the only experiencing this situation but reading all the comments, I can now conclude that their service is really very appalling especially their customer support. They are very active when it comes to collection & disconnection but when it comes to technical support they are completely useless. Their service is nils compared to other telecom providers in other countries considering they are the pioneer and largest in the Phils. We, ADSL SUBSCRIBERS are completely helpless!!!

kulitz · 19 years ago

I learned something sa isang net cafe owner, everytime may DSL problem sa PLDT, tinatawagan nya yung CSR then cnasabihan nya (or pinapagalitan nya yata hehehe)na i-take note ang details sa connection problems (account name, connection problem, time na nagstart ang problem, etc) and told the CSR to report it and mark it para pagdating sa billing, pinapa-pabawas nya. I think fair naman yun considering we’re paying monthly, dapat continous yung service nila for the whole month. ndi na dapat bayaran yung time na nawala yung connection! cguro gayahin natin yung owner mentioned above… para matakot tlaga ang pldt… they should be! cguradong bagsak ang payment remittances nila!

Andrew · 19 years ago

I’m experiencing a similar problem as well. A few days ago, my DSL started only being able to access certain sites such as Google but not other sites such as Yahoo, Friendster or Multiply. I think it may be a DNS problem but haven’t been able to resolve it through openDNS. I’m trying to contact PLDT customer service now.

_r@!Ã±_ · 19 years ago

PLDT sucks!!! almost 3 weeks na! hindi pa rin activated. Sucks ang service nila!!! wala pa rin naka install na DSL.

_r@!Ã±_ · 19 years ago

PLDT sucks!!! almost 3 weeks na! hindi pa rin activated. Sucks ang service nila

agent_orange666 · 19 years ago

Putanginang PLDT myDSL na yan, ayaw kasing ma-detect yung IP address ko kahit maayos ang LAN ko. Last Friday night nagsimulang magkaroon ng problema sa IP address. I tried to contact 172 for help pero sabi daw gagawa ng report. The next few hours, hindi daw nagawa yung report! What the fuck!? Nagiging irresponsable yung putanginang 172 CSRs na yun para ayusin ang DSL ko! Isa pa, I’m also working at PLDT but I felt embarassing to serve the Filipino customers like me.

I love websurfing and online games kaso kung ganito na lang ang problema sa DSL, absolutely that’s no excuse! I will not pay for the motherfucking service because of DSL connectivity problem. Eh sarap kong pukpukin yung mga putanginang PLDT Technician para asikasuhin ang problema ko. 2-3 araw na akong may problema sa DSL ko.

Asal hayup talaga si Manny Pangilinan kung ganyan ang panloloko sa serbisyo ng PLDT myDSL and stop that motherfucking advertisement about Plan999 and other products to endorse kung hindi nila kayang ayusin!

busted · 19 years ago

hay naku pldt csr’s are way too stupid.. nag ka problem ako sa pldt dsl ko … kasi nag report ako ng dead phone (which i found out was “accidentally switched off DAW” ng lineman nila when our phone was ok na .. dsl went dead.. it turned out na ang pinatay naman nung lineman eh yung fiberoptics necessary for dsl connection. nung nag reklamo ako sa pldtdsl d sila makasagot sa kin so what i did i bugged then day in and day out ..tapos sa isang time na pag followup ko ng status ng report ko yung stupid na csr asked me mam eh may dsl service ba talaga kayo.. subscriber ba talaga kayo baka hindi naman … naku as much as i wanted na d sya pagalitan.. that was just way too much stupidity kaya un … inaway ko .. sorry sa mga csr .. pero kasi kung papasok ka sa ganyan job better know what your doing and saying .. being new is not an excuse for stupidity.. walang gamot sa drugstore para sa taong sadyang tanga

POH · 19 years ago

to whom it may concern,

lam nyo bang myDSL ay isa sa pinaka may pangit na services dito sa philippines at un ay napatunayan na namin!

napaka inportante sa amin ng internet! please lang!

kaito · 19 years ago

oi , ok yung open DNS , working sa ‘kin. lamatz david at roel…. try nyo …

bea · 19 years ago

my brother is now a certified pldt employee, what he found out was that the csr of 172 are all OJT student some were not but most were. hehehe. we’ll nothing much to say. wag na tayo magalit sa kanila..kawawa naman…hay!

Roel · 19 years ago

I’ve had the same problems. I’ve called MyDSL tech support several times, the agents were nice pero they were not able to help me. Ayoko magalit sa kanila because i am a tech support agent myself for AT&T Yahoo! DSL. So i fixed na lang my own problem by using openDNS. It worked for me, hope it’ll work for you too.

try:

Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

paeng · 19 years ago

Now, given problems due to ther recent earthquake in Asia, I am getting better performance when I turn off OpenDNS.

Siro · 20 years ago

i hate the same problem at pldt….

if your modem didn’t pick up 210.xxx.xxx.xxx
it won’t acces some sites or limited only…

its the wan ip that it picks up…
sometime the dns’ fault….

Jeff0208 · 20 years ago

Abe.
I have both SmartBro and PLDT DSL right now.

My SmartBro has a connection problem and I am not using it for almost 6weeks now. And none of their technicians came back after they visited 2 weeks ago. However, I can get connection for about 30-45minutes before it disconnects and reconnects after 10-15minutes (based on our observation). Infairness, I can access almost every site I am visiting including MCP (MotorCycle Philippines).

With MyDSL, i have problem connecting to MCP from the start MyDSL was installed 2 weeks ago. I also experience temporary disconnection at between 10pm-2am for about 30minutes to 2 hours disconnection to which I really don’t have any Idea why I do not have internet connection. I tried contacting TechSupport on both PLDT any SMART regarding these problems I am encountering specially with my SmartBro but still no proper response from them.

david t. asuncion, jr. · 20 years ago

Suggestion lang po, try po ninyong gumamit ng ibang DNS settings tulad ng sa opendns.com

Primary DNS: 208.67.222.222
Secondary DNS: 208.67.220.220

Change mo lang sa properties at TCP/IP settings. :)

bea · 20 years ago

hay nako…. dati smart bro ako e… ngaun pldtdsl ampz…. kaya pala matagal magpunta ang mga techy nila e… 2 days pa bago ma i deploy sa techy nila….. tapos pending pa sa ofc ng mga ilang araw…

kaya ngayon ginagawa ko…. dumdiretso na ko sa nearest pldt business center dun ako tumatawag sa technical nila…punta agad sila… nde ko na dinadaan sa hotline…. sobrang tagal bago maayos…… ngayon less than an hour naaayos na internet ko pag may problema.

pero gosh a… ayaw ako tantanan ng techical activity na yan a…. kahit nung smart bro pa ko ah….. grabeeeeee

cleober sinues · 20 years ago

This problem has been on going for more than a year and PLDT customer service is of no help what so ever. Most of the time, speed goes way slower than dialup connection (sometimes I end up buying prepaid internet cards). I am also frustrated with the quality of customer service especially if you ask them if they would reimburse or give due credits during times when their internet is unusable because of the connection speed. They’ll give you a deaf ear or give you a reason that it’s not stated in the contract, isn’t it they’re the ones not delivering the service that they have promised (an internet speed faster then dialup)? Anyway, i decided to switch to Bayantel, had no internet problems and customer service is great. Good luck to your DSL connection I hope you get a better service.

quezacolt · 20 years ago

just try going back to dial up! haha

my dsl didnt work for 2weeks i switched back to dial up, just to finish our project hehe

M. Y. · 20 years ago

3 weeks ago, Globelines in Cavite experienced DNS problems. Lasted about 1 whole day for me.

Raffa Jacob · 20 years ago

I thought my router was the problem. Didn’t realize it was a MyDSL problem! I used OpenDNS and this seems to have fixed it. Thanks!

kzap · 20 years ago

I use the Verisign name servers, and the problems stopped. :)

4.2.2.2
4.2.2.3

JC John SESE Cuneta · 20 years ago

Just a follow-up, Taguig is back to normal.

Arbet · 20 years ago

DNS poisoning?

minor · 20 years ago

What to the controversial conservasation Between the Client and PLDT DSL customer support ?

http://www.box.net/public/h1pn613jtk

jhay · 20 years ago

Nope, everything’s peachy with Globelines.

Heard the same complaints from my classmates who’s on PLDT. It’s really driving them insane, it’s the only reason they still couldn’t finish their school projects.

I think it’s about time customers really unite and do something concrete about PLDT’s lousy services.

Kiven · 20 years ago

had the same problems last week although my line seems to be back to normal. have been with pldt for so long i dont even bother to call na.

Miguel · 20 years ago

If it’s really DNS problems, then the earlier post on Fix your ISP DNS Problems should help.

Bob · 20 years ago

I am using PLDT DSL, but I use OpenDNS for my DNS provider. Not a problem at all….

JC John SESE Cuneta · 20 years ago

It’s time to inform the TV media ;) and force PLDT to say something about it.

Dang, I badly need uninterrupted access this Wednesday.

seav · 20 years ago

Even Airborne Access is affected. Couldn’t get to my blog when I tried their wifi last Saturday.

purelocke · 20 years ago

Confirmed DNS problem in Malabon. It is really an annoying and “erratic” problem, as there are times that port 80 or 8080 is not working, while other service ports are. Also noticed that when connecting, PLDT assigns the same address for the default gateway and the WAN IP. Problem is not limited to myDSL users, but extends to PLDT Vibe as I imagine them to be using the same backend.

JC John SESE Cuneta · 20 years ago

It’s really PLDT’s problem. I bet there’s a communication breakdown and the Customer Support were not informed about it.

I’ll also bet that PLDT’s IT dept still can’t find the root of the problem, especially now that I’ve received reports that it’s happening nationwide for more than a week already.

It’s worst than I first thought.

Noemi · 20 years ago

my daughters use PLDT DSL and have been complaining lately of their connection. They are based in QC and never had connection issues before.

nica · 20 years ago

yeah, there are times that we experience fast and non-break-off intermissions as we browse the internet. We have smooth browsing (we just experience disconnection for about 1-10 minutes every now and then) from 10am to 2pm (and sometimes, it extends up to 3:30pm) but after that time, our connection is dead, we only have internet connection for about 10-15 minutes and then it goes dead again for 30-45 minutes or so. This is ALWAYS experienced around 4:30pm until our closing time (7pm).

we experience the same prob as you guys have. it has been going for one week.. and we’ve been calling PLDT’s customer support everyday and everyday we were given instructions on what to do whenever we encounter the problem, it isn’t helping tho :(

they won’t admit it and our network admin’s pissed off because he can’t see what wrong with our connection here unless PLDT admits its their fault.

today,so far.. connection’s good here in ortigas =3

JP Loh · 20 years ago

DNS has been erratic with PLDT lately. But I switched to Globelines last week. No problems encountered yet.

Dusty · 20 years ago

Having problems also on my PLDT DSL at home (Sta Mesa) , I couldn’t access a lot of sites. At first I thought it was my router that’s causing the problems but when I switched to another DNS, everything worked.

But here in the office(Makati) everything seems to be fine.

Nick Nichols · 20 years ago

Yeah, same thing has been happening with PLDT in Davao, Abe. But it’s better now.

JC John SESE Cuneta · 20 years ago

Yes it is widespread, though they don’t want to admit it. Most of Taguig is down for almost 3 nights already, and PLDT still have no ETA on when the internet will be back up.

Contacts reported that QC and Southern MM are also experiencing disconnections and very slow connections.

Most of Makati PLDT connections are fine however.

I am in an iCafe right now since our office in Taguig don’t have Internet until now.