WiFi

Smart Wifi issue reaches congress.

Abe Olandres Editor-in-chief April 7, 2006 · 2 min read

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Una de mis lecturas dejó un comentario en el hilo de Smart Wifi sobre los problemas que aquejan a los suscriptores que han llegado a la Cámara Baja a través de Manuel "Way Kurat" Zamora, Representante de la Cuenca de COMPOSTELA:

No hay que preocuparse, señores, el representante Way Kurat está de su lado; también es abonado de Smart Wifi y ha estado teniendo problemas con su conexión a internet desde que fue instalada, además de actividades técnicas frecuentes de la estación base. Su empleado llamó a la línea directa para preguntar cómo cancelar su suscripción y quedó sorprendido al saber que tienen que pagar la tarifa previa a la cancelación, incluso aunque su conexión solo le causaba problemas. Así que en lugar de discutir con un representante de servicio al cliente/asistente, hizo una denuncia y la presentó al Congreso para que realice una investigación sobre este asunto, ya que también le informaron que el número de quejas que está recibiendo la CNTC es muy alarmante..

ePLDT Ventus (la empresa de atención al cliente que maneja la cuenta) tuvo una reunión de emergencia sobre este asunto.

Si desea leer el artículo del representante Way Kurat sobre Smart Wifi, simplemente compre una PINAS Tabloid.

No tengo manera de verificar esto, ya que no pude obtener una copia del documento cerca. Estoy seguro de que el buen congresista utilizaría bien todos esos informes en periódicos (incluidos blogs y foros) sobre el servicio lamentable que están recibiendo un gran número de suscriptores.

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Abe Olandres

Editor-in-chief

Abe is the founder and Editor-in-Chief of YugaTech with over 20 years of experience in the technology industry. He is one of the pioneers of blogging in the country and is considered by many as the Father of Tech Blogging in the Philippines.

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114 Comments

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quad · 18 years ago

weirdest thing
A few days ago. I got utorrent running on my pc using smart 3g/smart bro (whatever you call it…it’s still 3g technology since they both use the 3g signal). Then I reformatted my pc! now it can’t torrent again! I don’t know what I did. I don’t know how I did it or what program leached into my system but now that’s it’s all nice and sassy…it can’t download torrents again! The point?…torrent is possible on 3g…alas how to make it work.

kerbiiiiiiiiiiiiiiiiiin · 19 years ago

pota ina yawa ning smart bro bilib unta ko sa ila tong una mga atikon diay.

SUS!!!!!! pagka POTA nang GYUD!!!!!!!!!!!!

oker · 19 years ago

japeeps,, tulong naman o,,paano ba mag port forwarding sa smart bro?meron bang e configure sa canopy ko para lang maka port forward?utorrent ko bagal mag download,cuz im still gettin a yellow triangle…not a green smiley…by the way canopy lite 5.7 ghz ang antenna ko,,,,thanks

roel · 19 years ago

Pisting yawa ning smart bro. !!! mga tulisan.. !!!

Globe tayo · 19 years ago

parihas ang problema nating lahat,wla tlagang kwenta ang SmartBRO.na yan dapat magpalit sila ng name KUPADBRO.mas bagay or KUPAL ako dati 2 weeks din wlang connection,ngayon minsan 3 days na wla lalo n pag malakas ang ulan,iisa nman snasabi pg tumawag,ppalitan yong Antenna,nakailang palit narin yng sa amin,haba haba n nga eh mataas pa sa puno ng manga namin:(manluluko talaga yng smart kupad na yan,dapat sa atin mga guys lipat sa iba lipat tayo sa globe,baka mas maganda doon,sabi ng friend k oks naman daw,try nyo kong meron kayo kakilala na naka wifi na sa globe

walang kwenta tng smart na 2

Smutta · 19 years ago

bwisit tlaga yang smart Wifi na yan,mas malimit png wlang connection…ang lapit lapit lang namin sa tower nila…nakailang palit na ng tubo..:(ganun parin…mga kapit bahay namin ganyan dn ang problema…mas malimit wlang connection kisa meron tapos pag meron naman…super bagal npaka suwerte n pg mabilis ang connection..:(matapos lng contract k s inyo…llipat me ng globe wifi mabuti n lng mron na sila…wlang kwenta smart ka bwisittttttttttt!!!!!!!!!!

japeeps · 19 years ago

xeno… ikaw ang mag isip bago mag post ng comment mas tanga ka pa kahit kanino dito.. i am a technical support for DSL.. im also handling wireless set up for cafe and business wireless solution. Usual set up for ISP here and abroad, open lahat ng ports nila sa CO (centreal office) or Base station for smart. Ports are being opened from the CP (cus premie) like in smart… kung marunong kang mag access ng canopy makikita mo ung firewall config dun..

regarding sa torrent… i always use smartbro to download a lot of torrent files, kaya panu mo sasabihin na di PWEDE NAG TORRENT.. THIS EXPLAINS KUNG GAANO KA KATANGA AT DI NAG IISIP.

IF UR SPEED is slow or intermittent, there’s no one to blame but UR ISP because their the one who provides internet connection.. another thing meridian tech scope is to assure that there is a good signal from the canopy to base station
SMART SCOPE IS TO CORRECTLY BUILD UR CXN TO THE ROUTERS.. kung mabagal it means na sobra ung people na nakabuild dun sa router.. ex..
base station BW===10mbps
max capacity===39 cxn (enough to provide cus with 256 cxn)
minsan mas madami ung naka build sa router kaya bumabagal pag sabay sabay ang gamit.. SMART ANG DAPAT SISIHIN KASE HAKOT CLA NG HAKOT PERO DI NAMAN NILA KAYA MASUSTAIN UNG CXN>>>PERA LANG ANG HABOL.

XENO — > do you think you wud pay 999 for 45-60k cxn… if ur getting this cxn speed all the time, do you think this is just caused by traffic or overbuilt. IKAW ANG NAG ISIP AT WAG KANG TATANGA TANGA.. i myself kno to configure the canopy and correctly connect it to the base station w/o the help of their tech.. eh ikaw ano ka ba???

joseph · 19 years ago

xeno, if you say so torrents cannot be executed in smartbro why i am downloading as much as 2GB of data? you better think twice before you react.

to those smart bro users who do not know the wireless technology you better subscribe into a standard DSL or (ADSL).

wireless connections is sensitive. especially if its attenuation level is high.

HUPADUPAPI · 20 years ago

BOTTOM LINE SA LAHAT NG REKLAMO NATIN,

SMART BRO GO TO HELL !!!!

STONE THEM TO DEATH !!!!

PUGUTAN NG ULO ANG MAY SALA…

PARA MATAKOT NAMAN SA MGA PANLOLOKONG GINAGAWA NILA !!!!

SUNUGIN NG BUHAY !!!!

MALASIN SANA ANG MGA BUHAY N’YO !!!!

UBOD KAYONG MANLOLOKO !!!!

MARAMI PANG KARMA ANG DARATING SA INYO !!!!

SA ISANG BANDA SOBRA KAYONG SALOT,

PERO ANG ‘DI N’YO NALALAMAN KAYO ANG GUMAGAWA NG SALOT SA BUHAY N’YO DAHIL MAMALASIN KAYO SA MGA GINAGAWA N’YO.

ILAN D’YAN, MAGKAKASAKIT NANAY, TATAY, KAPATID, O ANAK MO. MARAMING DARATING NA PROBLEMA SA YO AT SA PAMILYA N’YO.

SA MADALIT SALITA MAGIGING IMPYERNO ANG BUHAY N’YO !!!!

KAYA SA BANDANG HULI KAYO DIN ANG KAWAWA!!!!

KAYA MAGBAGO NA KAYO(SMARTBRO) HABANG MAY ORAS PA !!!!

carlang · 20 years ago

urrggghhh… akala ko ako lang ang may problema with azureus and NAT problems….marami din pala… if a lot of people seem to have the same complaint as mine, bakit parang di alam ng mga CSR kung ano yung “torrent” at “azureus”…

FuzzyLogic · 20 years ago

Sa 220 lang kababasa ko lang nung kay Xeno noh… Wi-Fi or Wireless Fidelity is a WLAN(Wireless Local Area Network) type of network. Ang mga factors affecting sa connection natin ay e2 upon studying kung medyo mabagal ang download rate mo is maybe marami ito sabay-sabay, malayo sang host server kung saan ka nagdodownload puwede ring sa present performance ng Bandwidth mo. Kung slow connection naman is maybe may kalayuan ang basestation sa bahay nyo, ung geological map ng location nyo which I mean is ung mga puno, bahay na matataas, etc… or puwede rin minsan na tamad lang talaga at di nila gnagawa ang work nila sa basestation or minomonitor ito ng mabuti.. Ang problema kc minsan sa SMART is nagpromise sila ng such a bandwidth pero d naman maganda ung outcome…. pero may saying ako na THE PRICE REFLECTS THE QUALITY. pero d sana ganun db? mali naman ata un 1000 is to hard to earn this days…. Sa mga subscribers na gaya ko ang gawin nyo is bombard lang sila ng reklamo humanap pa tayo ng mga ibang paraan or mga sources na pwedeng lapitan at pagdulugan ng reklamo…. Like sa NTC or sa mismong contractor nila ang Meridian Internet Telecomms Company….

jerk_shop · 20 years ago

Walng hiya tong SMART WIFI na to…
Since my initial connection tuwing umaga wala ako connection kung meron man paputol-putol. magbabayad tayo ng 988 or 1000 rounding off tapos ganito walang kuwenta ang binabayad natin. Di natin nasusulit. sa 22o lang ilang beses na pumunta mga technical crew nila para ayosin 2 pero ano sagot nila “Sir di namin matrace kung ano ang problem ng connection nyo. maybe sa distance at mga obstructions.” THE QUESTION IS: HOW COME NA MAY TIME NA MABILIS ANG INTERNET KO!!!! Kung ganun ang case simple logic db??? Tanga naman nya or talagang hindi nya field ang ganung work? Ang sabihin nila nandadaya sila. May time na nagreclamo ako one night 2ngkol sa slow connection ko kinunfirm ng nakausap ko na 22o nga un at I told them to check my IP parameters.. The guy told me to monitor my speed for the next hour. Abay akalain mong bigla bumilis!!! Ibig sbhn d nila pinag-iibayo ang trabaho nila….. Walang ya mag-iisang taon na ako sa December tapos ganito parin…..
Matatawa nalang ako sa mga nakakausap ko na contractors at sa CC ng SMART kc akala nila mangmang ako sa mga ganitong bagay. nyahahahahah… hnd lang nila alam….

rocarobin · 20 years ago

do you want revenge ? i already have!!!, i’v shutdown smartwifi base stations morethan 500 times, but not less to 600 times. globe_wisp_netad.

hupadupapi · 20 years ago

REPLY TO —- XeNo –eto sabi nya sa baba pakibasa at sagot ko tungkol dito pagkatapos ng DRAMA NYA.
July 18th, 2006 at 11:24 am

Eto sabi nya:Ok, to people who dont really know that well and just comment w/o thinking.

Next, if u have slow d/l on some files. Dont totaly blame it on ur ISP. The server ur d/lding from is also one cause. Trafikâ€¦blablabla. Or slow server.

This also is true in P2p.

Now b4 u comment on anything else..think.

Im a smartbro sub and if u look at it, its fine. Some files dont do fast. Some doâ€¦ Try searching for an OPM song that has lots of sources in ur p2p softwareâ€¦d/l it. Itl take just 2mins or less.

B4 u comment, againâ€¦.think!

To Xeno,

Tama na yang drama mo!!! Trapik!!! Lumang alibi nayan!!! Pati ba naman sa internet connection yan parin ang alibi mo? Akala sa may mga date lang yun, o kaya nalalate sa klase!!! Sa totousin kahit anong PALUSOT MO…Simple lang…. Ikaw ang mag isip “BOBO”!!! Yung sinasabi mo di yan Yung PACKAGE NA BINAYARAN NAMIN AT WALA DIN YAN SA COMMERCIAL SA TV. Kung alam lang namin na ganitong pala ubod ng dami yung problema di na kami nag pakabit. At isa pa …. Bakit ang akala mo ba sa mga nagpo-post ng comment dito di nagiisip at ikaw lang ang nagiisip?!!! Ang gago mo palang sira-ulo ka!!! Ikaw ang mag isip bago ka sumali sa usapan. Di mo naman alam kung anong mga karanasan ng bawat-isa dito…sa totoo kung iaanalayze mabuti yung sinasabi mo ay nonesense. Maypinagmanahan ka sa mga manlolokong smartASS(bro) na mga yan. Di kayo maubusan na kasinungalingan. Sige magisip kapa ng alibi nyo.Madaling SUPALPALIN YUNG MGA SINASABI MO sa lahatlahat ng mga nagrereklamo sa smart halos isa ang sinasabi… WAG MONG SABIHING DAHIL SA TRAFFIC LAHAT YUN!!! Katulad ko, 2 weeks walang connection. at marami pang abiriya. Walang connection ng 9 na oras tapos sasabihin mo TRAFFIC!!! At sangkaterba pang problema. Ang kapal ng mukha mo!!! Naaatim mo pang magsalita kahit palpak na palpak yung smart bro.

CrisMag · 20 years ago

Hi Guys,

I just have my connection last saturday and was very disappointed with the service. Kakagulat kc ang connection speed ko maximum is 58Kilobits/second as against the advertised 384KBPS

I can see smart is really investing in false advertising. Grabe.. Tapos ang daming IDIOT sa CSR’s na walang alam sabihin kundi may technical activity sa base station and just monitor your connection. TApos di daw sila pwede mag-papunta ng tao basta… Meron daw tatawag pero 1 week na wala pa rin.

Nasaulo ko na nga yung sinasabi nila kc tumatawag ako araw araw to complain. Tapos di pa rin nagpapadala ng tao dito sa amin.

So now, Im already considering terminating my subscription ASAP.

Gumagawa na rin ako ng e-mail to formally bring up this issue to DTI. Sana naman may magawa sila…

Well sa lahat po ng may problem pa dito sa smart service na ito, sana po mag-file na rin po kayo ng compalint sa DTI. Tama na ang pag-mumukmok. Course all your compalints to the proper authorities.

MAYROON PO TAYONG MGA KARAPATAN,
covered under
Republic Act No. 7394 which is
THE CONSUMER ACT OF THE PHILIPPINES.

In this kind of service, ARTICLE 50-52, ARTICLE 100 at yung iba pang related articles covered yung violations nila and yung rights natin.

If you want to know more about the consumer rights law… Andito po ang link:

———————————————
http://www.bps.dti.gov.ph/Laws.php?contentID=1
———————————————

Mas maganda rin kung babasahin nyo yung PDF file which is kumpleto… May download link dun sa baba ng article… Or click the link below para deretso na:

————————————————–
http://www.bps.dti.gov.ph/uploads/files/Forms1_File_1104836450_RA7394.pdf
————————————————–

MAraming Slamat po sa mga nag-basa….

I hope ma-solve din natin tong problema natin with the help of Department of Trade and Industry.

Thanks,
Cris Mag

biboy nailes · 20 years ago

SPECIAL NUMBERS FOR SALE . TXT 0919******* FOR INQ.
GLOBE: 0915******* 0916******* 0927*******
SMART: 0919******* 0919*******
TOUCHMOBILE: 0906******* 0926******* 0906******* 0906******* 0906*******
0906******* 0906******* 0909*******
TALK N TXT: 0919******* 0920******* 0920*******
* price depends wat # u wil buy
** CONTACT 0917******* / 0918******* FOR FASTER TRANSACTIONS
PHILIPPINES ONLY

XeNo · 20 years ago

Ok, to people who dont really know that well and just comment w/o thinking.

u hav better understood b4 u aplied to smartbro that it is a WAN type of connection. Wide Area Network. So it doesnt really support OPEN Ports for you torrent downloads! NO torrents! It will only take u foever to d/l one since the basestation is the one incharge for opening ports. This is to give u security.

U shud have gone 4 a DSL connection. There u could torrent since u are capable of opening ur own port.

Next, if u have slow d/l on some files. Dont totaly blame it on ur ISP. The server ur d/lding from is also one cause. Trafik…blablabla. Or slow server.

This also is true in P2p.

Now b4 u comment on anything else..think.

Im a smartbro sub and if u look at it, its fine. Some files dont do fast. Some do… Try searching for an OPM song that has lots of sources in ur p2p software…d/l it. Itl take just 2mins or less.

B4 u comment, again….think!

reno · 20 years ago

Smart bro ako.. ang jologs din isang linggo palang download ko azureus 5kbps @#$! gusto ko na to patanggal.. SMART BROKEN ang kinalabasan…

necro · 20 years ago

ano b ang mga negatives ng wifi???

dmi kc ng foroms puro galit eh?

Ciple13 · 20 years ago

meron ba sa inyo malapit sa antenna ng smart? kc i’m planning to get a wifi installed. few blocks lang kc antenna d2 so im wondedring if there would be difference if you’r near the antenna para mas malakas ang sagap! baka kc malayo ang iba kaya mabagal ang connection.

Ralph · 20 years ago

hello…. smart wi fi user ako before dial up lang ang gamit mabagal sya pero no interuption kahit abutin ng 10 hrs yung download ok lang pero itong smart wi-fi /bro less 100 kb lang i download minsan ayaw pa swerte mo kong maganda ang connection sa mo kasi may time na maganda ang connection….. kaya ng tinatanong ko kung may trial period nung ikinabit nila pero wla naman…. ang pangit ng offer ng smart wi-fi hindi man lang ako makapakinig ng radio sa internet…..

naisip ko lang ha…..kung manghingi kaya ako ng tulong sa imbestigador or sa xxx patulan kaya nila yung mga issue’s na maykinalaman ang malalaking company? kaso may isa pang problem dahil every smart wi-fi/bro user ay within a 1 year contract hindi ko lang alam kung nasa merong batas saying na pwedeng materminate yung contract ng wla na tayong pananagutan…..sana meron talaga try kong mag-email sa imbestigador kung mapapansin nila….pero masmaganda kung magpersonal na magpupnta duon….ang kaylangan lang naman kasi ay mapawalang bisa yung contract na kaylangan nating magbayad kahit terminated na yung account natin……

vito · 20 years ago

any updates on this bill? i want smart to allow me to terminate my account (or my mother’s account, for that matter) without having to pay the termination fee. i wasn’t able to take note all of the downtimes (at that time, i thought i was just the only one experiencing this) and i’m having a hard time filing a termination request.

AFG · 20 years ago

KAILAN PA TAYO MAGHIHINTAY NG GAGONG SERBISYO NG SMART WIFI NA ITO, OCTOBER PA MATATAPOS ANG LOCK-IN CONTRACT KO ANG TAGAL KO PANG MAGDURUSA SA PAGBABAYAD NG PUNYETANG SERBISYO NG SMART.

AKSYON NA TAYO MGA KAPATID, 1000% KASAMA NYO AKO

Dark KNight · 20 years ago

…ive been playing guild wars and other online games…and grabe yung latency ko dun sa battle field 2, quake 4, unreal and counterstrike source…mantakin mo 300 yung latency ko…ibig sabihin…mas mabilis pa yung takbo ng mga kalaban ko sa bala ko…

asia · 20 years ago

BUWISIT NA SMART Wi-Fi To. kaya nga kami nagpakabit dahil nagloloko na yung PLDT MyDSL para nga may alternate eh. NAKAKAINIT NG ULO. PATI NETWORK NAMIN NAGKALOKO-LOKO NA MULA NG IKABIT TONG SMART WI-FI NA TO. SINONG BANG GAGO ANG NAKAIMBENTO NITO. BAGO NYO PERAHAN ANG MGA TAO SIGURUHIN NYO MUNANG MAAYOS ANG SERBISYO NYO. NAPAKABOBO SA LAHAT NG BOBO ANG MGA PROGRAMMER AT DEVELOPER NITONG SMART WI-FI. TAPOS MAY LOCK IN PERIOD PA. WALA PANG TRIAL. ANG UTAK TALAGA NG SMART. MAAWA NAMAN KAYO SA TAO. NAGHIHIRAP NA NGA ANG SAMBAYANANG PILIPINO INUUTAKAN NYO PA. NASAAN ANG KONSENSYA NYO MGA HAYOP KAYO!!!!!!!!!!!!!!!!!!!!!!!!!!

smartwifsucks · 20 years ago

visit pldtplay forum

http://www.pldtplay.com/viewtopic.php?t=4878

galit kay wifi · 20 years ago

here you go…. GMA Forums…

http://www.igma.tv/forum/index.php

can’t find the rules though…

galit kay wifi · 20 years ago

nagiinit na rin ang ulo ko sa smart wifi na to kagaya nyo â€¦

why donâ€™t we try this, smart wifi subscribers..

hindi naman sa minamaliit ko tong site na to pero, di ba, kung gusto nating may makarinig sa atin, why not dun tayo sa mga prominent figures lumapit to voice out our complains,,, like if we can make Google or Yahoo to have a banner saying like

â€œHAYUP KAYO SMART, BALIK NYO PERA NAMIN – 988 PESOS PARA 0.2KBPS? NILOLOKO NYO BA KAMI?!â€

in there front page, then that would be cool,,, got the point?

the best chance lang natin ay sa forums ng mga TV companiesâ€¦ ABS-CBN, GMA, etc.. kung mayroon silang forumsâ€¦ and we should pray na mayroong makabasang staff ng company nila na kind enough to help usâ€¦

so sa Forums ng TV coâ€¦. i donâ€™t know kung allowed sa rules nila yung mga posts na kagay dito. try ko na magvisit sa forums ng ABS, right there

http://forums.abs-cbn.com/index.php?act=idx

then, pag dating ko dun di ko alam kung saang forum ako papasok para magsimulaâ€¦ kea hindi muna ako nag postâ€¦

then naisip ko nga na baka ipag-de-delete lang ang mga ipopost natin (dahil baka bawal nga sa rules)â€¦ eh as usual, naghihingalo na naman si Wifi kea madali nalang ako, wala na akong time basahin yung Rules of Conduct.. right there,

http://forums.abs-cbn.com/index.php?showtopic=47

so, someone should try reading this para malaman natin kung pede nga yung plano, then post nyo dito kung saan kami pupunta,,, (if ever)

then, try pa tayo sa ibang TV co.!!!

wahahahahahhahahh