Samsung officially announces worldwide recall of Galaxy Note7
Samsung has officially announced a worldwide recall of their latest smartphone – the Galaxy Note7, due to battery issue.
According to Samsung’s investigation, they have confirmed that there’s a battery cell issue in the Galaxy Note7. The company is now conducting a thorough inspection with their suppliers to identify possible affected batteries in the market.
Samsung is also stopping the sales of the Galaxy Note7 citing customers’ safety. As for those who already have the Galaxy Note7, Samsung will “voluntarily replace their current device with a new one over the coming weeks.”
See full statement below:
[Statement] Samsung Will Replace Current Note7 with New One
on September 02, 2016
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.