CICC investigates PHP 189,000 online scam involving content creator

TL;DR: Following our recent Facebook post on BDO’s customer advisory on unauthorized transactions, the Cybercrime Investigation and Coordinating Center (CICC) has joined the investigation.

Following our recent Facebook post on BDO’s customer advisory on unauthorized transactions, the Cybercrime Investigation and Coordinating Center (CICC) has joined the investigation.
For reference, PHP 189,000 was taken from content creator Jana Berenguer’s bank accounts that was intended for her son’s surgery.
As per Berenguer, the incident took place after she went live to process orders from a bazaar.
She also notably refused reimbursement until the investigation wraps up, calling on banks for transparency and to strengthen their security systems.
For those interested, here is a video of her statement regarding the matter from ABS-CBN’s official Facebook page.

Following our recent Facebook post on BDO’s customer advisory on unauthorized transactions, the Cybercrime Investigation and Coordinating Center (CICC) has joined the investigation. For reference, PHP 189,000 was taken from content creator Jana Berenguer’s TikTok Shop → bank accounts that was intended for her son’s surgery.

As per Berenguer, the incident took place after she went live to process orders from a bazaar. Seven quick transactions cleared out three of her accounts.

BDO suggested that her QR code may have been compromised. However, CICC Acting Executive Director Aboy Paraido explained QR codes are only for receiving payments and don’t store personal information.

The CICC suspects either human interference or a data leak, ordering a forensic check on Berenguer’s device. Meanwhile, the BDO says they’ve coordinated with Berenguer to resolve the matter.

As per BDO’s advisory, most fraud cases involve social engineering or individuals who know the victim. The bank reminded users to avoid suspicious links, never share one-time PINs, and keep personal details private.

At the time of writing, Berenguer deleted her viral posts about the theft that amassed seven million views. She also notably refused reimbursement until the investigation wraps up, calling on banks for transparency and to strengthen their security systems.

For those interested, here is a video of her statement regarding the matter from ABS-CBN’s official Facebook page.

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