Samsung urges users to turn off Galaxy Note7 and return immediately
Samsung has made an urgent call to all Galaxy Note 7 users to immediately turn off their handsets and return them for the worldwide recall. This after additional reports of the US Consumer Protection Agency has warned users as well as the FAA. Even international airlines like MAS has announced they are banning passengers from bringing their Note7 whether turned off or even stored in the checkin luggage.
There is also a new Class Action Lawsuit against Samsung from previous owners of the Galaxy S7 Edge after a man got burned when his unit exploded in his pants.
SEOUL, KOREA – SEPTEMBER 10, 2016
Just over a week ago, Samsung Electronics announced a global replacement program for the Galaxy Note7 as a precautionary measure due to a battery cell issue. Since then, we have been working hard to expedite product shipments in order to fulfill that exchange program and reduce any inconvenience for our customers. During the past week, we understand that there are concerns from our customers and we wish to emphasize the importance of exchanging the product.
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, Samsung Electronics “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies.
Customers who have Galaxy Note7 devices can replace their current device with a new device based on local availability. We encourage Galaxy Note7 customers to contact their place of purchase or call the designated call center locally as soon as possible.