The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). The eCMS works by automatically routing complaints to the appropriate national agency or local government unit (LGU). As per ARTA Secretary Ernesto Perez, the system leverages existing Committees on Anti-Red Tape, which are present in government offices nationwide. Read more in our articles including "ARTA, DICT launch eCMS to streamline government service complaints" and "BPI expands barcode cash deposit service to Robinsons Retail stores".
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May 10, 2026The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). The eCMS works by automatically routing complaints to the appropriate national agency or local government unit (LGU).
As per ARTA Secretary Ernesto Perez, the system leverages existing Committees on Anti-Red Tape, which are present in government offices nationwide.
Our coverage of ARTA eCMS includes: "ARTA, DICT launch eCMS to streamline government service complaints"; "BPI expands barcode cash deposit service to Robinsons Retail stores"; "Instagram removes end-to-end encryption for DMs". Each article provides unique insights and information.