The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). The eCMS works by automatically routing complaints to the appropriate national agency or local government unit (LGU). As per ARTA Secretary Ernesto Perez, the system leverages existing Committees on Anti-Red Tape, which are present in government offices nationwide. Read more in our articles including "ARTA, DICT launch eCMS to streamline government service complaints" and "Microsoft extends Windows 10 lifespan for another year... again".
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Jun 26, 2026The Anti-Red Tape Authority (ARTA) and the Department of Information and Communications Technology (DICT) have rolled out the electronic Complaints Management System (eCMS). The eCMS works by automatically routing complaints to the appropriate national agency or local government unit (LGU).
As per ARTA Secretary Ernesto Perez, the system leverages existing Committees on Anti-Red Tape, which are present in government offices nationwide.
Our coverage of ARTA eCMS includes: "ARTA, DICT launch eCMS to streamline government service complaints"; "Microsoft extends Windows 10 lifespan for another year... again"; "DICT launches "eGov App on Wheels" for remote, hard-to-access areas". Each article provides unique insights and information.