#BOB Chatbot

Launched in July 2020, the BSP Online Buddy (BOB) is Bangko Sentral ng Pilipinas' Consumer Protection bot, ready to help with people's financial consumer concerns and questions. For you to get to know more about BOB, then continue reading. BOB is the BSP's chatbot that automates the handling of consumer complaints. Look for and click Bob's icon (to be found at the lower right corner) 3. Wait for acknowledgment feedback and prompt Note that BOB via SMS is available only to Globe subscribers. However, BSP also mentioned that BOB would also be made available for other network subscribers in the future. BOB can speak English, Tagalog, and Taglish, so you can message/respond using the language you are comfortable with. However, BOB also noted that should you wish to switch to another language in the middle of the conversation, just type "Tagalog" or "English." Moreover, make sure to prepare supporting documents and communications upon raising your concerns. Read more in our articles including "What is the BSP Online Buddy (BOB) and how to use it" and "Best Budget Tablets for Back-to-School 2026 | Under P10,000".