#BPI service disruption

The Bangko Sentral ng Pilipinas (BSP) said it is reviewing the recent service disruption that affected Bank of the Philippine Islands (BPI), as customers experienced problems accessing the bank's digital channels over the past few days.   According to the BSP, it is working closely with BPI to assess the incident, ensure services have been restored, and determine whether additional measures are needed to prevent similar outages in the future. As part of its review, the central bank will examine BPI's compliance with existing rules covering operational resilience, technology risk management, and service reliability. BPI later acknowledged the disruption and worked to restore affected services. According to BPI, the service aims to expand access to digital financial tools, especially in areas with limited banking services. BPI is expanding its barcode-based cash deposit service through Robinsons Retail Holdings Inc. The service allows customers to deposit cash by generating a barcode through the BPI app and presenting it at participating stores. The service also supports deposits to another BPI account. Read more in our articles including "BSP warns of accountability after BPI outage" and "BPI VYBE adds free cash-in service through M Lhuillier branches".