#BPI service disruption

The Bangko Sentral ng Pilipinas (BSP) said it is reviewing the recent service disruption that affected Bank of the Philippine Islands (BPI), as customers experienced problems accessing the bank's digital channels over the past few days.   According to the BSP, it is working closely with BPI to assess the incident, ensure services have been restored, and determine whether additional measures are needed to prevent similar outages in the future. As part of its review, the central bank will examine BPI's compliance with existing rules covering operational resilience, technology risk management, and service reliability. BPI later acknowledged the disruption and worked to restore affected services. The Bank of the Philippine Islands (BPI) has restored access to its mobile app and online banking platform following a service disruption on July 15. BPI first reported the outage at 1:13 PM, when customers couldn’t really access its digital banking services. The incident follows another service disruption that affected BPI's digital channels in June. According to BPI, the service aims to expand access to digital financial tools, especially in areas with limited banking services. Read more in our articles including "BSP warns of accountability after BPI outage" and "BPI restores app and online banking services after outage".