#BSP BOB

Launched in July 2020, the BSP Online Buddy (BOB) is Bangko Sentral ng Pilipinas' Consumer Protection bot, ready to help with people's financial consumer concerns and questions. With this, you may raise your concerns with BSP-Supervised Financial Institutions (BSFIs) and submit queries on other BSP-related topics. For you to get to know more about BOB, then continue reading. BOB is the BSP's chatbot that automates the handling of consumer complaints. It enables people to instantly send their concerns through a webchat on the BSP Website, Facebook (via Facebook Messenger), or SMS. Look for and click Bob's icon (to be found at the lower right corner) 3. Wait for acknowledgment feedback and prompt Note that BOB via SMS is available only to Globe subscribers. However, BSP also mentioned that BOB would also be made available for other network subscribers in the future. Read more in our articles including "What is the BSP Online Buddy (BOB) and how to use it" and "What is a Virtual Asset Service Provider (VASP)?".