#BSP investigation

The Bangko Sentral ng Pilipinas (BSP) said it is reviewing the recent service disruption that affected Bank of the Philippine Islands (BPI), as customers experienced problems accessing the bank's digital channels over the past few days.   According to the BSP, it is working closely with BPI to assess the incident, ensure services have been restored, and determine whether additional measures are needed to prevent similar outages in the future. The BSP added that it can investigate such incidents even without receiving formal complaints from affected clients. The BSP has not yet disclosed the cause of the outage or whether any penalties will be imposed while its review is ongoing. Launched in July 2020, the BSP Online Buddy (BOB) is Bangko Sentral ng Pilipinas' Consumer Protection bot, ready to help with people's financial consumer concerns and questions. With this, you may raise your concerns with BSP-Supervised Financial Institutions (BSFIs) and submit queries on other BSP-related topics. BOB is the BSP's chatbot that automates the handling of consumer complaints. It enables people to instantly send their concerns through a webchat on the BSP Website, Facebook (via Facebook Messenger), or SMS. Read more in our articles including "BSP warns of accountability after BPI outage" and "What is the BSP Online Buddy (BOB) and how to use it".