#call center job

Senators Ruben Gallego and Jim Justice have introduced the Keep Call Centers in America Act of 2025, a bill designed to curb the offshoring of call center jobs and safeguard U.S. According to the Bureau of Labor Statistics, call centers employ around 3 million Americans, yet projections show a potential loss of 150,000 jobs by 2033 due to outsourcing and automation. The measure also mandates transparency, with call workers disclosing if AI or offshore centers handle inquiries. I specifically remembered Trabaho.com because it's where I landed my very first job in 2000. Someone sent me a link to this old article from Manila Standard Today about me recent article on call center jobs in the Philippines. The article mentioned that only around 3 out of 100 fresh graduates in the country are hired by call centers. The survey must have been done in 2005, where only 11,526 applicants or 2.89 percent of the total 400,000 new graduates are accepted in BPO companies and call centers. However, the 3% mentioned here seemed misleading since there's no way all those 400,000 college graduates applied in a call center. Read more in our articles including "Job Search" and "Philippine call center group changes name as AI use grows".