#consumer protection

Prepaid Users Are Covered Unlike many consumer protection policies that primarily benefit postpaid subscribers, the bill explicitly includes prepaid users, ensuring they also receive service credits when disruptions occur. If enacted, the measure will shift refund responsibility from consumers to service providers, making compensation automatic, standardized, and enforceable—rather than complaint-driven. The report also noted that affordability remains a major factor slowing device upgrades among consumers. For the average consumer, streaming HD video, joining Zoom or Google Meet calls, or playing online games have become a common activity that we do every day. Consumer advocacy groups have long pointed out that most complaints to ISPs and regulators are about consistency, not speed. Consumer advocacy groups have urged regulators to refocus broadband regulation from headline speed commitments to concrete quality‑of‑service standards such as guaranteed uptime, latency ranges, and penalties for chronic instability. What We (Consumers) Should Really Look For If you’re choosing or upgrading a broadband plan today, raw Mbps numbers are only part of the story. What We (Consumers) All Should Demand The broader ambition is clear: the Philippines wants to be a top‑tier ASEAN connectivity hub, with a Php 6 trillion digital infrastructure plan aiming for faster, cheaper, and more reliable networks nationwide. Read more in our articles including "Here’s How Automatic Refunds for Internet Outages Will Work Under the Proposed Law" and "Globe rolls out Starlink Satellite-to-Mobile Service in the Philippines".