Maricor Alvarez-Adriano, GCash Chief Customer Officer Winsley Royce Bangit, PBGEN Joel Doria, Director PNP ACG; Police Colonel Bernard Yang Double authentication The double authentication feature ensures that only the account owner has the ability to link his GCash account to a specific device. It also provides an additional layer of security to the current SMS OTP,” said Winsley Bangit, Chief Customer Officer of GCash. Constant reminders to customers GCash has also been constantly reminding users to never share their MPIN or OTP, as well as to never click links outside of the GCash app, especially from websites or senders which you have not verified to be legitimate. “That’s why we strongly urge our customers to never sell their GCash accounts to avoid identity theft and get their name linked to fraudulent activities without their knowledge.” GCash has been working closely with the Philippine National Police Anti-Cybercrime Group (PNP-ACG) to clamp down on this fraudulent practice. Read more in our articles including "What to do if you accidentally send money to the wrong GCash number" and "How GCash strengthens its security with 'double authentication'".
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Apr 30, 2026Maricor Alvarez-Adriano, GCash Chief Customer Officer Winsley Royce Bangit, PBGEN Joel Doria, Director PNP ACG; Police Colonel Bernard Yang Double authentication The double authentication feature ensures that only the account owner has the ability to link his GCash account to a specific device. It also provides an additional layer of security to the current SMS OTP,” said Winsley Bangit, Chief Customer Officer of GCash.
Constant reminders to customers GCash has also been constantly reminding users to never share their MPIN or OTP, as well as to never click links outside of the GCash app, especially from websites or senders which you have not verified to be legitimate. “That’s why we strongly urge our customers to never sell their GCash accounts to avoid identity theft and get their name linked to fraudulent activities without their knowledge.” GCash has been working closely with the Philippine National Police Anti-Cybercrime Group (PNP-ACG) to clamp down on this fraudulent practice.
Our coverage of gcash customer service includes: "What to do if you accidentally send money to the wrong GCash number"; "How GCash strengthens its security with 'double authentication'"; "GCash cautions users against selling accounts as "money mules"". Each article provides unique insights and information.